dannyzmom
Gold Member
- 9,321
I have a new team member. We'll call her Tenetta. She was a hostess in May. In May she would not allow me to host coach her. "I have been in sales for years...don't insult my intelligence by trying to tell ME how to have MY Pampered Chef show."
She refused to give me her guest list. Managed to pull off an $800 show.
Insisted I do three recipes & a cocktail - I flat out refused. Told me past consultants had prepared entire 3-course meals for her and her guests...told me her past consultants had provided all the ingredients for the "full catering" they provided, etc. Bullied and bullied me. I simply told her I would do ONE recipe and a beverage. She would be responsible for providing the ingredients. If this did not suit her, she was welcome to track down one of those old consultants of hers. Finally she relented.
At her show, I did the booking coupons and when I got to the host kit credit she rolled her eyes and made a whole loud monologue about why she was NEVER going to lower herself to be in direct sales, etc.
I got three bookings at her show - one for June, one for July and one for August. I got the June & August hosts' guest lists within 10 days. The July host was a bit slow with her guest list.
The week after her show, one of her best friends (Lori) signed under me (this gal is the polar opposite of the Tenetta) It took me TWO WEEKS to get her to finally close the show. She kept refusing...insisting she had more friends who wanted to order (only like $60 more came in during those 2 weeks) When the orders finally arrived (I had them ship to me so I could sort hem and intercept any problems to avoid headaches with Tenetta) and I delivered them to her, she was very nice and appreciative of my "extra customer service." A week later, after she had delivered them, she left me a voicemail saying she'd heard that her friend had signed and she is considering the biz opp.
I called her back and we talked, we then got Lori on 3-way and we signed her under her friend. Afterward she said "Well don't *I* get some sort of commission boost for "giving you" Lori. You wouldn't have met her if not for me. Shouldn't she be switched to fall under me in this pyramid thing? Oy.
She attended last week's cluster meeting. Was loud, very "know-it-all" and managed to piss off my seasoned consultants and scare the heck out of my newer ones.
Last night I was on a coaching call with her and another new gal. She was SO nasty "I am sorry but I don't need to be wasting my time with this business 101 silliness. Just tell me how to manage the computer stuff and I'll be fine." OY.
I gave her the July booking (since I'd not yet gotten the guest list and that host is another one of her "best friends"). As for the June & August hosts, I've already printed and posted the invites, mailed out host kits and done host coaching. SO I did not offer those bookings to her.
Any tips as to how to deal with this...um...wench!?!?!?
She refused to give me her guest list. Managed to pull off an $800 show.
Insisted I do three recipes & a cocktail - I flat out refused. Told me past consultants had prepared entire 3-course meals for her and her guests...told me her past consultants had provided all the ingredients for the "full catering" they provided, etc. Bullied and bullied me. I simply told her I would do ONE recipe and a beverage. She would be responsible for providing the ingredients. If this did not suit her, she was welcome to track down one of those old consultants of hers. Finally she relented.
At her show, I did the booking coupons and when I got to the host kit credit she rolled her eyes and made a whole loud monologue about why she was NEVER going to lower herself to be in direct sales, etc.
I got three bookings at her show - one for June, one for July and one for August. I got the June & August hosts' guest lists within 10 days. The July host was a bit slow with her guest list.
The week after her show, one of her best friends (Lori) signed under me (this gal is the polar opposite of the Tenetta) It took me TWO WEEKS to get her to finally close the show. She kept refusing...insisting she had more friends who wanted to order (only like $60 more came in during those 2 weeks) When the orders finally arrived (I had them ship to me so I could sort hem and intercept any problems to avoid headaches with Tenetta) and I delivered them to her, she was very nice and appreciative of my "extra customer service." A week later, after she had delivered them, she left me a voicemail saying she'd heard that her friend had signed and she is considering the biz opp.
I called her back and we talked, we then got Lori on 3-way and we signed her under her friend. Afterward she said "Well don't *I* get some sort of commission boost for "giving you" Lori. You wouldn't have met her if not for me. Shouldn't she be switched to fall under me in this pyramid thing? Oy.
She attended last week's cluster meeting. Was loud, very "know-it-all" and managed to piss off my seasoned consultants and scare the heck out of my newer ones.
Last night I was on a coaching call with her and another new gal. She was SO nasty "I am sorry but I don't need to be wasting my time with this business 101 silliness. Just tell me how to manage the computer stuff and I'll be fine." OY.
I gave her the July booking (since I'd not yet gotten the guest list and that host is another one of her "best friends"). As for the June & August hosts, I've already printed and posted the invites, mailed out host kits and done host coaching. SO I did not offer those bookings to her.
Any tips as to how to deal with this...um...wench!?!?!?