Horrifying FedEx Delivery Disaster - Is This Common?

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Discussion Overview

This thread discusses various experiences with FedEx deliveries, particularly focusing on issues related to lost or misdelivered packages. Participants share personal anecdotes about their encounters with FedEx and express concerns about the impact on their businesses and customers.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, recounts a significant issue where a $967 show shipment was delivered to the wrong address, causing distress for the host and guests who needed products for Thanksgiving.
  • Another participant shares their experience of a host who was home during the expected delivery but did not receive three boxes, despite FedEx claiming they were delivered.
  • One participant mentions dealing with an adjustment that was marked as delivered but was never received by the customer, leading to a lengthy wait on hold with customer service.
  • Another participant describes a personal experience with UPS, contrasting it with their positive view of their current FedEx driver, who has been reliable.
  • One participant shares a story about a lost ring that was never picked up by FedEx, expressing frustration with the delivery service and its employees.
  • Another participant notes that while they have generally received their packages, they have experienced issues with FedEx not delivering during business hours, despite the hours being clearly posted.

Areas of Agreement / Disagreement

Views differ among participants regarding their experiences with FedEx. Some express frustration and share negative experiences, while others report no issues with their deliveries.

Contextual Notes

The discussion reflects personal experiences with FedEx deliveries, particularly in relation to time-sensitive shipments for events like Thanksgiving. Participants highlight the challenges faced when packages are misdelivered or not delivered at all.

Who May Find This Useful

Consultants who have experienced similar delivery issues or those interested in understanding the challenges related to shipping and logistics within their business context may find this discussion relevant.

L
LisaJG
Messages
5
:mad::mad::mad::mad::mad:

FedEx delivered a show shipment of FIVE boxes (a $967 show!!!) to the wrong address on November 11. They don't know/remember where, but the driver claims he left them with an actual person but did not get a signature. (My host was home all day on delivery day -- FedEx never came to her house -- and we've asked all of her neighbors if they accepted delivery on her behalf, but no one knows anything.)

My host (a good friend of mine) and her guests ordered several products for their Thanksgiving dinners which now they won't have. PC informed me they can ship replacements after a police report is filed, so that is our next step.

Has anyone had similarly awful results with FedEx? Is this common? I've only been a consultant since May but hosted a bunch of times before that, when PC used UPS, and never had a problem like this!

:mad::mad::mad::mad::mad:
 
I've never had a problem with them. Sorry to hear of your experience. The person who received the shipment should have terrible guilt on their mind! Do what you need to do with the police report, apologize on behalf of PC, and try and have a Happy Thanksgiving. That is all you can do.
 
LisaJG said:
:mad::mad::mad::mad::mad:

FedEx delivered a show shipment of FIVE boxes (a $967 show!!!) to the wrong address on November 11. They don't know/remember where, but the driver claims he left them with an actual person but did not get a signature. (My host was home all day on delivery day -- FedEx never came to her house -- and we've asked all of her neighbors if they accepted delivery on her behalf, but no one knows anything.)

My host (a good friend of mine) and her guests ordered several products for their Thanksgiving dinners which now they won't have. PC informed me they can ship replacements after a police report is filed, so that is our next step.

Has anyone had similarly awful results with FedEx? Is this common? I've only been a consultant since May but hosted a bunch of times before that, when PC used UPS, and never had a problem like this!

:mad::mad::mad::mad::mad:
Click to expand...

Yes..I had a host who was scheduled to have 3 boxes delivered last Thursday and 2 last Friday. My host was home both days -- all day. The two on Friday were delivered, but the three on Thursday never were, although FedEx claims they were. So now the customers won't get their products by Thanksgiving, which sucks.
 
I am also dealing with an adjustment that was "delivered" to a customer of mine and she never received it. I had to hang up with HO last night after waiting on hold for 1.5 hrs when the recording said my wait time would be 30 mins. I will try again today.
 
That is just so wrong! My DD had a similar experience with UPS delivering one of her CTMH Shows. Luckily the "new driver" had been very kind to put the box "hidden" on the deck at the side of the house. He meant well at least! The FedEx guy we have is great. He's been coming by a lot lately! YEAH! So I am getting to know him. Hope everything gets better! HO should do an extra TY to the Hosts and also try to find out where the stuff actually went! How sad that so many people won't get their Thanksgiving stuff!
 
Fed-UP lost my TPC ring this year.... claimed they never got it... I watched the guy drive off. I guess he needed a ring. Since I didn't call and have them pick it up I didn't have a call number. He was coming anyway to drop off a package so I left a note for him to take the envelope. He took the note off of the door and the package but it never made its way to where it was supposed to go to get a new diamond put in.
Luckily the HO met me at conference with a new ring to replace it with strict instructions not to leave it like that again. You would think FED_EX would hire honest people. But the one that comes here drives a rented moving van by Budget and is on contract with them. That was weird the first time that I seen Budget pull up and it was the fed-ex guy.
I feel your pain as I despise Fed-Ex.
 
crissy11

I'm so glad to hear that they replaced your ring!

As far as fedex goes I have always rec'd all my pkgs BUT I have had issues w/them not coming to my business the hours I am open which are stated on the door & have been the same the past year. I hate that people are being dis-honest about these shipments. The labels show the name & address where they belong & they choose to ignore them....so sad. Good Luck!
 

Frequently Asked Questions

What is the "Horrifying FedEx Delivery Disaster" referring to?

The "Horrifying FedEx Delivery Disaster" typically refers to incidents where packages are damaged, lost, or mishandled during transit. This can include situations where items arrive broken, are delivered to the wrong address, or are significantly delayed, causing frustration for both the sender and recipient.

Is it common for FedEx to experience delivery disasters?

What should I do if my Pampered Chef order is affected by a delivery disaster?

If your Pampered Chef order is impacted by a delivery disaster, the first step is to contact FedEx customer service to report the issue. You should also reach out to your Pampered Chef consultant or the company’s customer service for assistance. They can help track your order and provide solutions, such as replacements or refunds if necessary.

Are there steps I can take to prevent delivery issues with my Pampered Chef orders?

To minimize the risk of delivery issues, ensure that you provide accurate shipping information, including a complete address and contact number. You can also opt for delivery notifications from FedEx to stay updated on your package's status. Additionally, consider using a secure delivery location, such as your workplace or a trusted neighbor's address, if you are not home during delivery times.

What are my rights as a customer if my delivery is lost or damaged?

As a customer, you have the right to receive your order in good condition and within the expected timeframe. If your package is lost or damaged, you can file a claim with FedEx for compensation. Pampered Chef may also have policies in place to assist you in resolving the issue, including sending a replacement or issuing a refund. Always keep your order confirmation and any relevant documentation for reference.

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