Holy Sh**...What Am I Going to Do!!

[chefann]

I know that it's the weekend, so HO is closed, but I'm anxious to hear that they're willing to make it right for you, Darby.

 

[Sk8Mom209]

It would be impossible for me to get any of my packages, I live alone and work F/T...

I agree. Heaven forbid they start requiring signatures for deliveries.

Sorry for your trouble. I would call FedEx and HO again to try and get this resolved.

 

[Pampered Laura]

It saddens me to see a couple consultants get on the "PC is mistreating us" bandwagon... this is SERIOUSLY an isolated incident. Most of us "vets" have NEVER heard of such a thing before, and are truly shocked that HO would say that there's nothing they can do. Most of us lament on and on at our shows about how incredible our customer service is - because it's true. We can stand up and say "Oh, they'll help us - no problem!" with 100% confidence - because its true.

The Home Office is known for going above and beyond the call of duty for us in the field, and I have absolutely no doubt in my mind that they will make this right. It is taking longer than it should, yes. But I know they will get it done.

PC is not a company that lets it's consultants hang out to dry. Let's not jump on the "Doris isn't in charge" thing... she is in charge. There's not much that goes on without Doris' approval. The financial backbone and investment strategies is not all Doris anymore, but the ethics and the integrity ARE.

Just like one bad apple of a consultant doesn't make us all bad... one bad apple of a situation with the HO, doesnt make the HO as a whole bad.

Stay positive people.

 

[Sk8Mom209]

Darby,

I just sent fund via paypal to contribute to the fund. I know it's not much, but I hope it helps.

 

[lizcooks4u]

re:

It saddens me to see a couple consultants get on the "PC is mistreating us" bandwagon... this is SERIOUSLY an isolated incident. Most of us "vets" have NEVER heard of such a thing before, and are truly shocked that HO would say that there's nothing they can do. Most of us lament on and on at our shows about how incredible our customer service is - because it's true. We can stand up and say "Oh, they'll help us - no problem!" with 100% confidence - because its true.

The Home Office is known for going above and beyond the call of duty for us in the field, and I have absolutely no doubt in my mind that they will make this right. It is taking longer than it should, yes. But I know they will get it done.

PC is not a company that lets it's consultants hang out to dry. Let's not jump on the "Doris isn't in charge" thing... she is in charge. There's not much that goes on without Doris' approval. The financial backbone and investment strategies is not all Doris anymore, but the ethics and the integrity ARE.

Just like one bad apple of a consultant doesn't make us all bad... one bad apple of a situation with the HO, doesnt make the HO as a whole bad.

Stay positive people.

I totally agree, I also make it a point to mention to the Solution Center or customer service how helpful they've always been and wish them a great day too. I grew up in a family business and dealt with the public daily which is definately trying to say the least. I KNOW SO MANY POINT OUT MANY NEGATIVES WITHOUT THROWING A POSITIVE IN EVERY NOW AND AGAIN. I was so worried about my trifle bowl from what I read on here and luckily my trifle bowl was fine. FED EX has delivered most times more than a week ahead of time too. People just seem to be resistant to change and if the consultants on up don't give it a chance then how are we supposed to expect our customers to do so.

I do feel for Darby and wish to help out, as I bet if our regulars just donated what they could even $ 1.00 it sure is more than she started with too

Liz

 

[D_Patel]

It saddens me to see a couple consultants get on the "PC is mistreating us" bandwagon... this is SERIOUSLY an isolated incident. Most of us "vets" have NEVER heard of such a thing before, and are truly shocked that HO would say that there's nothing they can do. Most of us lament on and on at our shows about how incredible our customer service is - because it's true. We can stand up and say "Oh, they'll help us - no problem!" with 100% confidence - because its true.

The Home Office is known for going above and beyond the call of duty for us in the field, and I have absolutely no doubt in my mind that they will make this right. It is taking longer than it should, yes. But I know they will get it done.

PC is not a company that lets it's consultants hang out to dry. Let's not jump on the "Doris isn't in charge" thing... she is in charge. There's not much that goes on without Doris' approval. The financial backbone and investment strategies is not all Doris anymore, but the ethics and the integrity ARE.

Just like one bad apple of a consultant doesn't make us all bad... one bad apple of a situation with the HO, doesnt make the HO as a whole bad.

Stay positive people.

Well all i have to say is they better help her out ! I know if it were me who got a $380.00 show stolen from my door step and basically was told oh well by HO, i would be ripped !!!!!!!
I really hope you get some where with HO today !

 

[thechefofnorthbend]

I want you all to know that you have been a Godsend. Thank you so much.

I am taking someone's advice from here (sorry I do not recall a name) and calling Consultant and Director services this morning and laying out my situation again. I am sure that HO is doing all that they can to see that this is fixed.

I DO NOT want to come across as bitter towards HO or FedEx. Things happen. It was HORRIBLE thing that happened, but as it is said "what does not kill us, makes us stronger". I am being at my upmost possitve. I KNOW that this will have a happy resolution, it just takes time to weed thriugh the bad to see the blessing inside, you know?

I will keep you all posted on how it turns out. Fingers crossed...(toes, eyes, everything!)

 

[Chefgirl2]

Hey, I called HO to double check on our responsiblity. Here is what I was told.

Pampered Chef has guidelines in place to address situations like this involving missing shipments. The company works with the carrier. When there is any misplaced show they have procedures in place to resolve the situation that protects against theft and prevent fraud.

Once again Darby, give them a call. I am sure they will be happy to to start the procedure for you.

Pampered Chef has been in business too long for something like this to happen. I want all consultants to understand that Pampered Chef always takes care of it's workers. So, everyone, please make them completely aware of any situations immediately. We do not have to do the tracing. UPS (when we had them) and FedEx do the legwork. Hope this helps

 

[AJPratt]

It saddens me to see a couple consultants get on the "PC is mistreating us" bandwagon... this is SERIOUSLY an isolated incident. Most of us "vets" have NEVER heard of such a thing before, and are truly shocked that HO would say that there's nothing they can do. Most of us lament on and on at our shows about how incredible our customer service is - because it's true. We can stand up and say "Oh, they'll help us - no problem!" with 100% confidence - because its true.

The Home Office is known for going above and beyond the call of duty for us in the field, and I have absolutely no doubt in my mind that they will make this right. It is taking longer than it should, yes. But I know they will get it done.

PC is not a company that lets it's consultants hang out to dry. Let's not jump on the "Doris isn't in charge" thing... she is in charge. There's not much that goes on without Doris' approval. The financial backbone and investment strategies is not all Doris anymore, but the ethics and the integrity ARE.

Just like one bad apple of a consultant doesn't make us all bad... one bad apple of a situation with the HO, doesnt make the HO as a whole bad.

Stay positive people.

I think when you are used to dealing with a company like this that constantly performs at a certain level, that when that level dips, it becomes glaringly obvious. I still think this is an amazing company, I am just shocked at how this particular incident is being handled. I am hoping that the only reason this is a problem because there are so many new people working at HO, one hand just doesn't know what the other does yet. As I mentioned before, it concerns me because this can happen to any of us, especially me because I work 9 to 5. I am taking a particular interest because I want to make sure there is something I can do if this happens to me.

And, since I put the "Doris isn't in charge" comment out there, I wanted to say that I personally have seen some things with this company dip and I do feel it has something to do with Doris not personally overseeing everything. I cannot say enough that I love this company and I feel fortunate that i found it. But, let's face it-- no one is going to run your company with the care you do. I think there are many great people working for PC, probably the best in the world, but it is just lacking that personal touch from Doris.

 

[Chefgirl2]

We have a company that supports us 100%. Don't be concerned. I am pretty sure that the new people at home office are well trained before they answer the phone. HO looks into everything and records everything. We are very blessed to be working for such an amazing company!

 

[smarteez2]

I think it sucks that this happened....But I also agree with what PamperedLaura said about the HO. Everytime I have had an issue it has been resolved. ONE time a lady was rude and so I just took it with a grain of salt. Granted this is in no way shape or form the same situation and I want to commend you for the grace in which you have been handling the situation. Lord only knows If I would be handling it as well!! I think PC should resolve this issue, and I think they should take their loss out of Fed Ex.....just my humble opinion. And I have nothing against Fed Ex either just makes sense to me is all. I know my opinion in no way helps but just wanted to share it none the less.

 

[thechefofnorthbend]

Hallelujah! We have resolution!!!I called HO this morning at 8am my time 10 their time and called the Consultant and Director services. I told of my circumstance to a nice young man who said he would have to take my information and pass this on to a supervisor. I told him nicely, that I would wait...on hold. This must have taken him aback, as he placed me on hold and a very nice lady came on the line, asked me for my consultants # and looked up ALL my calls, ALL the notes and asked me if I mind holding on the line or could she call me back shortly. I told her also, I would just wait. I was on hold for a good 20 minutes when she came back, apologized perfusly for the trouble and inconvience I had been put through and told me that they would more then gladly reship the show items to me since this was obviusly out of my and FedEx's hands. They do not want any bad blood between us consultants, the HO and our shipping carrier. I explained that I had already placed another individual order to replace these items, and yes, I did mention that I got a little bit of help from my friends, to see that this was made right in the customers eyes. She said how admired that she was to see that a group of you came forth to help a sister out in need and extended her utmost gratitude to you all. I now have a refund of the second order placed (my individual order) coming my way and a new shipment coming out and should be here with me by weeks end! I AM DANCING A JIG!!!

Thank you all for your faith, and support, and advice, and help, and everything you all did!! I will never forget this. I feel that I should return all your offerings, once the refund is in my account. They served a purpose, but God has seen to it that this be taken care of the correct way!!


I am so HAPPY!!!!

 

[janetupnorth]

YEAH! Glad to see they came through - don't hurt yourself dancing that jig!!!!

 

[cooking.with.ann]

WHAT WONDERFUL NEWS! Thanks for sharing, and for giving us the opportunity to be "part of the solution" early on.Ann

 

[nikked]

Praise God! I am so glad that "the powers that be" finally saw the light! Good for you for sticking with this until the matter was resolved in the manner it should have been!

 

[raebates]

Caught me just before I left to put my check in the mail. So glad everything has worked out. I truly believed this would be happily resolved.

 

[pcchris]

Wha-HOO!!!!!!!!!!!!!!!! Dance away, sister.....We're dancing with you!!!

 

[pamperedlinda]

Woo hoo! I am so happy!

It's a shame though that you had to go through SO MUCH grief before you got the resolution that you deserved! Hopefully this will be a training issue that HO takes up in the very near future,.

Thanks also to the Elaine (Chefgirl2) who posted where to take this too!

 

[jenniferknapp]

WAHOOO!! I wish this didn't cause you so many days of upset, but I am happy that it finally worked out

 

[jenniferknapp]

It's a shame though that you had to go through SO MUCH grief before you got the resolution that you deserved!

Guess we were typing at the same time!

 

[pamperedlinda]

Guess we were typing at the same time!

great minds think alike!

 

[quiverfull7]

Praise God!!!! Thanks for not giving up and continuing to pursue this until you got someone who would listen. I think we've all learned valuable things from this and I'm sure HO has as well. Congratulations!

 

[thechefofnorthbend]

Woo hoo! I am so happy!

It's a shame though that you had to go through SO MUCH grief before you got the resolution that you deserved! Hopefully this will be a training issue that HO takes up in the very near future,.

Thanks also to the Elaine (Chefgirl2) who posted where to take this too!

ELAINE!!!! Yes, that is who I could not remember who posted it!!

THANK YOU ELAINE! THANK YOU EVERYONE!!

 

[Jilleysue]

WOW...where Have I been. I missed all this. HOLY CRAP. Thank god. I am sooo glad this worked out for you DARBY..that is just awful......HOLY BAM BAM!!!!!! PHEW!!!!

 

[gilliandanielle]

You were just busy selling the crap out of some PC products Jilley!!

 

[SilverCeladon]

That's just awesome news Darby!!!

 

[pamperedharriet]

I am so happy Darby that this horrible nightmare is just about over.. I couldn't understand why you got such a run around from HO. Please be sure to leave this person's name and number somewhere handy. You know the expression if you have it you'll never need it!

HUGS from NH!!!!!!!!!!!!!

 

[DebbieJ]

This is awesome news!

 

[Chefgirl2]

Great News, Darby! I am glad to have helped

The really good outcome is now we all know where to go when in doubt. If we ask they do listen. So if we hear someone is frustrated and things don't seem fair tell them to call the home office. They are wonderful and they really do want us to succeed!

I'm so glad you called

 

[pamperedharriet]

Thanks Elaine for having the know how of who to contact! This really is making everyone happy again!!!!!!!!