Holy Sh**...What Am I Going to Do!!

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Discussion Overview

This thread centers around a participant's distress over a missing package that was reportedly stolen after being delivered by FedEx. The participant shares their frustration with the delivery process and the lack of support from both FedEx and the home office of Pampered Chef regarding the situation.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expresses anger over a missing package worth nearly $250, which they believe was stolen after delivery.
  • Another participant mentions the possibility of filing a claim with FedEx and questions the lack of a plan for such situations.
  • Several users express sympathy and share their own concerns about package security during delivery.
  • One participant suggests that Pampered Chef should consider requiring signatures for deliveries to ensure better security.
  • Another participant shares their experience with a FedEx driver who does not announce deliveries, raising concerns about unattended packages.
  • Some participants speculate about the potential for theft and the responsibilities of FedEx in such cases.
  • One participant questions whether the packages are insured by Pampered Chef and expresses frustration over the lack of clear communication from the home office.
  • Another participant humorously suggests involving an investigator to look into the situation, attempting to lighten the mood.

Areas of Agreement / Disagreement

Views differ on the responsibility for the missing package, with some participants believing FedEx should be held accountable while others suggest that the home office of Pampered Chef should have better policies in place. No clear consensus emerges regarding the best course of action or the effectiveness of existing delivery protocols.

Contextual Notes

The discussion reflects the experiences and frustrations of consultants regarding package deliveries, particularly in relation to security and accountability when items are left unattended.

Who May Find This Useful

Consultants who have experienced similar issues with package deliveries or those interested in discussing delivery security measures may find this thread relevant.

If your homeowner's policy does cover it you get to buy $250 in double points month! Silver lining Darby, silver lining...
 
You think HO would take some responsibility. Jennifer is right if PC has a signature release automatic in their system, then it doesn't matter what the address is set to. I just had an item stolen this week being shipped to a customer that was left and we considered it a lost and reshipped to them. PC may also have on their FedEx account that they will not file claims in exchange for lower rates for shipping...but if that is the case, they should step up for their customers (consultants).
 
Sorry to hear this Darby and very disturbing for us consultants, if it were to happen again to any of us!

I hope it turns up for you or you get it worked out soon!
 
Be careful of you HO policy. If you have a $500 or $1000 deductible, then your $250 order is under that. Then you now have a "claim" on your policy and some carriers love to have an excuse to cancel you.
 
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  • #35
janetupnorth said:
You think HO would take some responsibility. Jennifer is right if PC has a signature release automatic in their system, then it doesn't matter what the address is set to. I just had an item stolen this week being shipped to a customer that was left and we considered it a lost and reshipped to them. PC may also have on their FedEx account that they will not file claims in exchange for lower rates for shipping...but if that is the case, they should step up for their customers (consultants).
Click to expand...

You would think. I have called back 3 times and get the same response "...nothing we can do, its a FedEx claim now..." and the song and dance from FedEx "...It was delivered to you, contact your local authorities..."

I have called a few of the guests, and surprisingly, they are compassionate. I have let them know to contact their banks and to stop the payment and that we can do this all over again and submit for this next week, and try again, or have each order shipped directly to their homes and I WILL PAY THE SHIPPING, the least I can do as I feel just absolutly horrible for this. I cant blame FedEx and I really cant blame HO, but I will say that HO needs to change their policy about this. They need to have somekind of support for this kind of incidence. I have the proof that it was delivered, why cant they just write the damn order off as a loss and send me a new shipment????
 
That is so terrible. I'm sorry this happened to you.
 
Darby...have you asked any of your neighbors if they saw anything? It is a good way to meet them and maybe "fish around" to see if they have any PC evidence...just a thought. Valky
 
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  • #38
JackieBozeman said:
Be careful of you HO policy. If you have a $500 or $1000 deductible, then your $250 order is under that. Then you now have a "claim" on your policy and some carriers love to have an excuse to cancel you.
Click to expand...

Yes I know. We do, ($1,000) and that is why I WILL NOT file with my Home Owners Ins as a loss. It will raise my rate and put a flag on my account.
 
Sorry to hear this happened....I was just wondering, what if this happened to one of our hosts? Would they be responsible? Would it be a different situation? Just curious.
 
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  • #40
yummy4tummy said:
Darby...have you asked any of your neighbors if they saw anything? It is a good way to meet them and maybe "fish around" to see if they have any PC evidence...just a thought. Valky
Click to expand...

I did this morning. I have 3 direct neighbors. And 2 that are about a block and a 1/2 away (real rural area). So far no one saw anything, although the nice OLD man who lives across from me said he saw the FedEx truck, only because he had a delivery too at the same time. The FE guy went to my house first.
 
I think PC is handling this really badly. When I worked for the precious metal refinery *I* did all the legwork for customers, working with FedEx/UPS if a package was stolen, let me tell you if the package stated signature required (and I don't know if it did), and they left it without written consent from you they ARE liable. Now as you said they could have written consent from the previous owner. But PC should have insurance on packages, we always had private insurance and if no signature was obtained by the FedEx driver and the customer reported it missing we replaced it and claimed on our insurance. It just seems terrible that PC won't work with you at all.
 
What if....What if this were a $1000 show delivered to a host? Can you imagine how terrible PC would look in their eyes if they were told "Sorry about your luck"? I'm not liking the answers you are getting. I've always been very impressed with our HO and how they give so many people the benefit of the doubt.

I accidentally put the wrong house number on a show and it was delivered to a house down the street from my host. It was CLEARLY my fault. The host went to the neighbor and they denied receiving the boxes. I called the home office and explained the whole thing. I was sick to my stomach wondering how I was going to come up with $500 to replace the show. HO re-sent the entire show to the correct address without charging me.

I suggest contacting your director and have them help you try to contact someone else at the HO. I don't remember their titles but I think we still have a HO person assigned to each area of the country or assigned to every executive director. I think they were called our HO Sales Directors. Many upline directors (AD's and above) have a HO connection. Jan Capenegro (oops that is SO misspelled!) knows my director by name so find someone that has that kind of connection and see if they can help.
 
I agree with contact your director and try to get someone other than general customer service at the Home Office. I have a hard time believing the "hands off" policy.
 
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  • #44
Because I verbaly had an agreement with my FedEx driver, FedEx feels that it not their responsibility, even though I have a hand written note from the driver, with his name and #, stating he left the packages where we designated.

PC HO says that once it leaves their wherehouse for shipment, it is no longer the responsibility of PC. FedEx needs to handle the fact that the delivery was not made (when in actuality is was). They will not replace my items, because I have verification of delivery.

So that tells me that the only way I would ever beable to recoup a loss like this is if the FedEx driver is hijacked and his truck is stollen and my stuff was on it. THEN it does not count as delivered.

I added this up, the show total was $673.54. Some of the show orders were sent out of state. the orders coming local (to me) I had shipped to my address to make sure that "nothing went missing and everyone gets their items". Now I look like an ass. The 2 boxes being shipped to me were worth $352.84 and I have to explain to these guests that I cannot get their money back, I cannot get their items back, and that I am truly sorry for the major inconvience. Do you have any idea how this makes me feel? Look? I know I am going to lose allot of customers from this and I cant change a damn thing because no one is taking responsibility but ME, and I am the VICTUM here!!!
 
Darby, Don't give up yet! I really encourage you to find a HO contact that is NOT customer service. It just seems that there should be another answer other than what you are being given.

I don't know what kind of relationship you have with your director but I would call her and ask for her help.
 
Hmmm.. I had a package left at a hosts house by UPS and the host claimed it never was there. HO and UPS investigated it and the records showed it was delivered. HO did reship the product (it was the host only bowls we had a while ago) but insisted that it go to a different address (understandably). But they DID send it.

Call HO AGAIN and ask for a supervisor. Or ask your upline to call about it. I can't believe they are saying "too bad so sad"!:eek:
 
Darby, everyone is right, speak to your director tonight and have her help you. This is not right and not good for PC either. They need to come through for you and the customers. Yes, FedEx said they delivered but where did it go? It's not like you are making this up. You need to speak to someone who has rank in PC. Good luck! All of us are with you!
 
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  • #48
Ok, left a message for my director to call me back. Lets hope she can pull some weight and get some better answers.

Thanks for all the support and advice. :)
 
Keep us posted, Darby!
 
I wouldn't talk with anyone in customer service @ H.O. I would speak to a manager - someone who can make decisions, not just follow "protocol". Gotta realize customer service people are usually underpaid and not in it for a career, they just tell you whatever gets you off the phone fastest. Talk with some one who has the power to make the real decisions regarding this. I agree, this can't be the first time this has happened.
 
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  • #51
Total Loss For Words...Just got of the phone and you'll never guess...she agree's with HO. Says that once it leaves the company, is out of their hands, but she also says she does not understand why I havent fallen upon a sympathetic ear. (Maybe cause they all think like HER).

So there you have it. She says she will try and give it a go for tomorrow but for me not to get all my hopes up. Says "sometimes these things can just happen...rare, but sometimes"

Ugh...http://www.thesmilies.com/smilies/mad0228.gif
 
I know this is probably going to be interpreted wrong but...maybe you should do a product adjustment for every item and when asked why doing the adjustment mark that it was not in the original shipment. Imagine HO's surprise when you have a whole show as a product adjustment
 
jasonmva said:
I know this is probably going to be interpreted wrong but...maybe you should do a product adjustment for every item and when asked why doing the adjustment mark that it was not in the original shipment. Imagine HO's surprise when you have a whole show as a product adjustment
Click to expand...

Haha, that'll teach 'em!
 
hahaha....that would be quite tempting to me!!
 
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  • #55
If nothing is resolved in a timely and appropriate manner, I will do just that. Then maybe they'll see I'm not BS'ing!!
 
Try to go above your directorDarby,

I'm so sad to hear about this. I would try to go even higher than your director. Do you know who her director is or even her director. I know who my Executive Director is & I'm sure she would go to bat for me. I could even sound her out for you.

Theresia Aylward
Depoe Bay on the Beautiful Central Oregon Coast
 
Hey, Jason what a great idea! What do you think Darby? That should do something!
 
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  • #58
Tree said:
Darby,

I'm so sad to hear about this. I would try to go even higher than your director. Do you know who her director is or even her director. I know who my Executive Director is & I'm sure she would go to bat for me. I could even sound her out for you.

Theresia Aylward
Depoe Bay on the Beautiful Central Oregon Coast
Click to expand...

I spoke to my hospitality person because my director is over an hour away from me. I cannot seem to make it the monthly meetings and I didnt want to burden her with "Hi, I know I can never manage to make it to the meetings, but can you help me with something..." sounds so impersonal. I will be on the phone with my director ASAP in the morning, though. I am so distraught about this. This was such a good show for me, up until the delivery thing, you know...

I'm on the coast too...North Bend. Not too far away from you, I guess...
 
Oh, Darby! I'm so sorry. It makes me just sick thinking about it! I hope you can get a resolution soon!!
 
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  • #60
Me too. If not, I have decided that I need to make sure these orders are filled, and will take my commission check and purchase the items, myself.
 
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