Hold Time Talk: 2 Cities, 1 Hour!

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Discussion Overview

The thread discusses experiences and frustrations related to hold times when contacting the Home Office (HO) of Pampered Chef. Participants share their personal experiences with wait times, callbacks, and suggestions for improving the hold experience.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant mentions a hold time ranging from 1 hour 8 minutes to 1 hour 25 minutes, noting that they were holding based on another user's suggestion that it might lead to shorter wait times.
  • Another participant shares their experience of giving up after 30 minutes of holding and waiting 4 hours for a callback, attributing the long wait to high call volume due to year-end order inquiries.
  • One participant describes their experience of long callback times over two consecutive nights, with waits of 1 hour 35 minutes to 2 hours 10 minutes and 2 hours 15 minutes to 2 hours 45 minutes.
  • Another participant reports a much shorter hold time of 18 minutes, expressing gratitude for the advice to hold on.
  • Several users express frustration with the hold music and suggest that more engaging content, like training CDs or conference recordings, could be played instead.
  • One participant mentions multitasking by shoveling snow while waiting on hold, highlighting a creative way to use the wait time productively.
  • Another participant notes that some HO staff were preparing for an upcoming leadership event, which may have contributed to the call volume.

Areas of Agreement / Disagreement

Views differ regarding the effectiveness of holding on the line, with some participants reporting shorter wait times while others experienced significantly longer waits. There is no clear consensus on the best approach to handling hold times.

Contextual Notes

The discussion reflects a range of personal experiences with customer service wait times and the impact of seasonal business activities on call volume.

Who May Find This Useful

Consultants seeking to understand common experiences related to hold times and customer service interactions may find this thread informative.

whiteyteresa
whiteyteresa
Messages
1,727
Hold time to talk with HO is 1 hour 8 minutes to 1 hour 25 minutes :eek:

and it is 9:02am on the east coast and that means 8:02 in Chicago

I am holding because someone else on here said that by holding on the wait time is shorter - I will let you know

That's amazing

:chef:
 
I tried holding the other day and gave up after 30 minutes. I waited 4 hours for a callback, and when I called the message said 3:15 to 3:30. The solution center is busy with people checking status from last-minute orders from the end of the year (for the incentives).
 
I thought you were working hard.
 
Haven't started today. :) I'll get something done... eventually.
 
Oh, hardly working.I get it.
 
Look who's talking! :p
 
I had to call two days in a row and both days were loooong call back times.
The first night when I called, it didn't give me an option to call back! I called a couple other times with my cell phone until it gave me that option, then I put my home phone number in for the call back.
The first night it was 1 hour 35 min - 2 hr 10 min (Something like that)
The second night it was 2 hours 15 min - 2 hrs 45 minutes!

And when I called it was around 8pm...so it was late last night!
Fortunately i'm a night owl!
 
  • Thread starter
  • #9
I just got of the phone with HO - took 18 minutes on hold

Thanks to whomever told us to just hold on and the call will go through faster

:chef:
 
I'm also glad we could provide some entertainment for you while you were on hold.Too bad HO can't put C S on the hold line.
 
Yesterday, late morning, call back time was around 30 minutes. I hate holding. I went outside and shoveled my driveway with the phone hooked to my pocket. Exercise while waiting and getting work done. Now that's multi-tasking. As soon as I came inside and took my boots and mittens off, the phone rang.
 
The_Kitchen_Guy said:
I'm also glad we could provide some entertainment for you while you were on hold.

Too bad HO can't put C S on the hold line.
Click to expand...


That would be much better than the annoying music that was on there this past month! Or the same PC Ads playing over and over and over and over and...
 
Here's an idea- since HO already knows which calls are consultants and which are customers (based on phone number, and keypad selection from numbers not already in the system), they could play training CDs or the Show and Sell recordings for consultants to listen to. At least it would be semi-productive. :)
 
Please keep in mind that some of HO staff is already in Cincinnati getting ready for Leadership. If you look at the Convention Center's website, it shows that PC has had the place reserved since Jan 2nd so they are there setting up, rehearsing, and making it great for all who are attending. I LOVE Ann's idea of putting conference recordings on the hold system. That's awesome!
 
I'm gonna send that suggestion to HO and claim it as my own.[hehehehehehehe]
 
Go ahead. I'm too lazy to send it in. :)
 

Frequently Asked Questions

What is "Hold Time Talk: 2 Cities, 1 Hour!"?

"Hold Time Talk: 2 Cities, 1 Hour!" is a virtual event designed for Pampered Chef consultants to connect, share ideas, and learn from each other in a focused one-hour session. It typically involves discussions on best practices, sales strategies, and product knowledge, all while engaging with fellow consultants from two different cities.

Who can participate in "Hold Time Talk: 2 Cities, 1 Hour!"?

All Pampered Chef consultants are welcome to participate in "Hold Time Talk: 2 Cities, 1 Hour!" This event is particularly beneficial for those looking to enhance their direct sales skills and network with others in the Pampered Chef community.

How do I register for the event?

To register for "Hold Time Talk: 2 Cities, 1 Hour!", you can visit the official Pampered Chef website or check your consultant portal for event announcements. Registration may require you to provide your consultant ID and some basic information.

What topics are typically covered during the event?

The topics covered during "Hold Time Talk: 2 Cities, 1 Hour!" can vary, but they often include sales techniques, product demonstrations, marketing strategies, and tips for hosting successful parties. Participants may also have the opportunity to share their own experiences and insights.

Will there be a recording available after the event?

Yes, typically a recording of "Hold Time Talk: 2 Cities, 1 Hour!" is made available for those who registered but could not attend live. This allows participants to revisit the discussions and insights shared during the event at their convenience.

You must log in or register to reply here.

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