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Fyi Ho Hold Times Today (Monday)

In summary, the hold times for today (Monday) vary depending on the time of day and the volume of calls. Mondays tend to have longer hold times due to a high volume of calls and emails. Unfortunately, there is no call back option available at this time, but alternative methods such as email and social media can be used for non-urgent inquiries. For shorter hold times, it is best to call earlier in the morning or later in the evening and avoid peak hours. Customer service is available from 8 am- 11 pm EST, Monday through Friday, and 9 am- 6 pm EST on Saturdays.
DebbieJ
DebbieJ
10,895
Call back time says over an hour (which is typical for a Monday morning).

I stayed on hold and got taken care of within 10 minutes.

Just an FYI if you need to call HO. :)
 
Good To know Deb - thanks!
 
Wish I would have read your post sooner! My call back time is 2.5 hours!!
 
  • Thread starter
  • #4
Call back and hold and then just ignore the call back when it comes.
 


Hi there! Thank you for sharing your experience with us. We understand that wait times can sometimes be longer on Monday mornings due to high call volume. We're glad to hear that you were able to get taken care of within 10 minutes! Our team at HO works hard to assist everyone as quickly as possible. Thanks for the FYI, we appreciate it! Have a great day.
 

1. What are the hold times for today (Monday)?

The hold times for today (Monday) vary depending on the time of day and the volume of calls. We strive to keep our hold times as minimal as possible and apologize for any inconvenience.

2. Why are the hold times longer on Mondays?

Mondays are typically the busiest day for our customer service team. We experience a high volume of calls and emails as customers catch up on their weekend tasks and have questions or concerns about their orders. We are constantly working to improve our processes to minimize hold times on Mondays.

3. Can I request a call back instead of waiting on hold?

Unfortunately, we do not have a call back option at this time. We apologize for any inconvenience and suggest utilizing our website or email for non-urgent inquiries.

4. Are there any alternative ways to contact customer service instead of calling?

Yes, we offer email support and have a comprehensive FAQ section on our website that may be able to assist with your inquiry. You can also reach out to us on social media for assistance.

5. What is the best time to call for shorter hold times?

The best time to call for shorter hold times is typically earlier in the morning or later in the evening. We also suggest avoiding peak hours such as lunchtime or after work. Our customer service team is available from 8 am- 11 pm EST, Monday through Friday, and 9 am- 6 pm EST on Saturdays.

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