Credit Card Denied - 6 Hour Call Back Time

[DeeDee616]

I got an email yesterday saying a credit card was denied. I submitted it again and today they call saying it was deneied agian. So i called HO to just use my Debit card and there is a 6 hour call back time! at this rate (it's 3:00 over here) it will be bed time when they call me back! Now this is holding up the show an di wanted it for the SAT. i submitted it on Friday so it better count for SAT. But still a 6 hour wait! Thats insane! Though probably my own fault and i shouldn't have re submitted the card!

 

[pamperedlinda]

That's odd. I just got off the phone with them and had zero wait time - quickest answer I've had in a very long time. Call back and see if it's better.

So long as you get it resolved by the deadline they gave you, it will count for SAT.

 

[DeeDee616]

Hahaha thanks! I called back and only waited like 5 mins!

 

[wadesgirl]

You can also resolve these online! So much quicker and easier.

 

[chefsteph07]

I'm sure they've been slammed today...maybe call back and wait a little while on hold..and see what happens. Good luck!

 

[Becky0216]

I was busy earlier so I chose call back and was given a 5 housr wait time. That was at 10:45 am and I just got my call back 25 mins ago. Guess what? I am on hold still. Why choose a call back to be put on hold?

 

[lacychef]

The other day I got a 5 or 6 hour callback time; just for fun I chose to wait. Someone answered immediately

 

[raebates]

I called yesterday to clear up a declined credit card. The wait time stated was between 9 hours 10 minutes and 11 hours 20 minutes. I stayed on the line. I had a live person in less than 5 minutes.That said, I usually use the call-back feature. I figure it's easiest for all concerned. I've waited 1 to 3 hours for the call before. Yesterday I knew that I wouldn't be available during the stated call-back time.

 

[MissChef]

I called about 8 minutes ago and the wat time was 8-9.5 hours... then I called back and it was 6-8 hours and now after reading all of these replies, i called and the wait time is 4-6 hours.... I will give it 10 minutes... if i don't get a live person then i'll wait... I signed up for the call back so now I'm trying it that way... i have a declined credit card and i did it on line once and now i can't do from there anymore.... so i have to wait for a live person! ughhh!!!!

 

[MissChef]

thanks for the advice! I waited on there somewhere between 10-15 minutes and then i got a live person! now the credit card went through and my show has been released! YAY!:thumbup:

 

[JAE]

I am waiting for a call back and they said 5h 32 min - 6h 47m. I'll wait. I don't care. I called at 3:48.

At least I know the kids won't bug me when I get called back. Hopefully, they don't call early because I have a meeting.

 

[BethCooks4U]

I called twice this afternoon (remembered another thing as soon as I hung up) and they picked up immediately - I wasn't on hold at all! I guess it just depends on when you call.