HO Mistakes: My Unlucky Experience with Fed Ex Delivery and Adjustments

[Becky0216]

I know you all say how wonderful HO is with fixing mistakes. And yes, they don't give you a hassle, but they also aren't getting it right. Atleast not for me. I just got a fed ex delivery. It is my adjustment AGAIN! The same adjustment thats been adjusted 5 times! And it is wrong AGAIN! I just don't get it. Why can't they get it right? Everytime i get a little of what I am supposed to have, but not all.
I already spoke with a supervisor. Now what do I do? I had stuff ordered a long way back so I would have it for my shows. Now I have a show today and was waiting on spices that I need for my recipe. Well they are not there.

Am I just that unlucky? At thispoint I don't even want to call them anymore.

Sorry, I am just venting cause I am so annoyed.:cry:

 

[redsoxgirl]

I'm sorry you're having so much trouble!

I'd definitely call again and explain exactly what's happened. They need to know what's going on. Don't give up!

 

[wadesgirl]

See if your recruiter or someone else in your cluster has what you need.

I one time had to file a complaint about a rep at HO, they told me to send an email to the Soluctions Center and put in the subject line "Please forward to a Director". They call their upper management Directors also. If you want to make sure that someone higher up is getting your issue and may help you get it resolved, try that route. Or call again and speak to another manager. Have them rush you the correct order ASAP.

 

[Rebeccascabinet]

I know the feeling. I don't get my consultant news and I've verified all the info and its all correct. No one can tell why I don't get them. They just end up sending my back issues, which do me no good. I've stopped calling them about it.

 

[The_Kitchen_Guy]

 

[Becky0216]

I dont get my cons. news either. I didnt even think about that. I am so consumed by the order mistakes, I forget about everything else.
I spoke with a supervisor again and she said she was sorry and felt bad. She is sending me out some extra cattys to make up for it and said she is going to keep an eye on my orders for a while to be sure they are correct. We will see what happens now

 

[vwpamperedchef]

Don't fret about the CN...I think it goes out in bulk mail which means "whenever" for the post office to deliver. Meaning it doesnt take priority.

 

[ljeffries]

And the CN is online.