Fed Ex Shipping Woes: My Experience with Missing Packages and Disappointment

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Discussion Overview

This thread discusses participants' experiences with shipping issues related to FedEx and the handling of orders from Pampered Chef. Many express frustration over missing packages, delays, and damaged products, while some share their thoughts on the shipping process and communication with the home office.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, shared their experience of receiving only one out of three expected packages, leading to disappointment and the need to inform their host of the delay.
  • Another participant noted that shipping issues are not solely FedEx's fault, mentioning that packages can get separated during shipment, which is communicated in the Thank You Letter from Pampered Chef.
  • Several users mentioned experiencing longer shipping times from the home office, with one participant expressing disappointment over a delay from Sunday to Friday for an order that typically ships faster.
  • One participant highlighted that the expectation of quick shipping has been set by the home office's previous communications about average turnaround times.
  • Another participant expressed frustration with damaged products arriving, citing multiple instances of broken items and a lack of effective responses from the home office regarding complaints.
  • One participant shared that they track their shipments closely and have experienced delays, but were able to manage expectations based on tracking information.
  • Another participant recounted a similar experience of receiving broken items, including bar pans and bamboo spoons, which had not been an issue in the past.

Areas of Agreement / Disagreement

Views differ regarding the causes of shipping issues, with some attributing problems to FedEx and others to the home office's handling of orders. There is no clear consensus on the effectiveness of communication with the home office regarding these issues.

Contextual Notes

Participants are sharing personal experiences related to shipping and order fulfillment, reflecting on their expectations based on past performance and communication from the home office.

Who May Find This Useful

Consultants experiencing similar shipping challenges or those interested in understanding the community's shared experiences regarding order fulfillment and shipping processes.

krzymomof4
krzymomof4
Silver Member
Messages
1,682
Okay, I thought I would give them the benefit of the doubt; even though I wasn't thrilled with the swith. Now I am aggrivated! I had a hosts order shipped to my house and now I am glad that I did. I told her that the order would be here today, because I checked a tracking number through CC. Fed Ex man came today with only 1 box. I was expecting 3. I asked him where the other 2 were and he said "there was only one on my truck". So I come back inside to check on the other 2 packages. They are both still sitting in Chicago. All 3 left PC the same time!! UGGG. Now I have to call and tell her it will be a few more days.
Thanks for letting me vent.
 
You can always vent to us, but you really need to vent to HO. If we don't let them know we are unhappy they will think that everything is just fine.
 
That happened with UPS too. It's not really FedEx's fault. It says right in our Thank You Letter on PP that sometimes boxes get separated in shipment and to check each box when it comes. I tell my hosts this info all the time.

Don't let this aggravate you. It's just a fact of shipping products.
 
Has anyone noticed that it is also taking HO longer to ship things lately? I sent an order in on Sunday, so they would get it first thing Monday morning. I was not shipped out of HO until FRIDAY!!!! I have always been happy with the quick turn-around time at HO, normally it would ship out either Tuesday or Wednesday. BUT FRIDAY!!! I was so disappointed.
 
They tell us that orders could take 2 weeks to ship, we've just been spoiled lately.
 
tlennhoff said:
They tell us that orders could take 2 weeks to ship, we've just been spoiled lately.
Click to expand...

At Conference this past year, they made a HUGE deal out of the average 1.25 day turn around in orders......they weren't talking like we were being "spoiled", but that this was now the norm for orders - so my disappointment in shipping lately has been based on HO's own touting of such wonderful shipping turn arounds.....
 
:p That will teach them to brag. :p
 
I'm so frustrated with the whole FedEx thing. My Fedex guy is great, but my hosts' orders are showing up a mess - lots of broken products. I'm complained to the HO - all I get is "I'll forward your complaint to my supervisor"There have been 6 broken bar boards in 2 shows! There were lots of complaints at our cluster meeting last night.
 
ChefBeckyD said:
At Conference this past year, they made a HUGE deal out of the average 1.25 day turn around in orders......they weren't talking like we were being "spoiled", but that this was now the norm for orders - so my disappointment in shipping lately has been based on HO's own touting of such wonderful shipping turn arounds.....
Click to expand...

Sometimes it has to do with how fast the guests cc gets processed.
 
lkspeir said:
I'm so frustrated with the whole FedEx thing. My Fedex guy is great, but my hosts' orders are showing up a mess - lots of broken products. I'm complained to the HO - all I get is "I'll forward your complaint to my supervisor"

There have been 6 broken bar boards in 2 shows! There were lots of complaints at our cluster meeting last night.
Click to expand...


Your bar boards were broken? that doesn't seem like an easy item to break! WOW! What is your fed ex driver doing with your boxes:eek:
 
That happened to one of my host as well. She opened her bar pan was shattered and the board was broken. Hers came via USPS>
 
Rebeccascabinet said:
Sometimes it has to do with how fast the guests cc gets processed.
Click to expand...
The guests CC#'s are processed as soon as the show is submitted - Anytime I've ever had a declined card - I have known about it w/in a day of submitting the show....in fact, I had one declined on a show I submitted the 28th, emailed HO the next day, cleared up the problem, and was told the show would ship in 1-2 days.....9 days later, it finally shipped!
 
I haven't had a problem but call HO today about a FED EX ? Her first statement when I said it was funny that sometimes they need a signature and sometime they don't was" I am not starting an argument with you" I said I JUSt think it's odd but need to have this problem taking care of. I got the feeling she was sick of dealing with FED EX problems.
 
NMmommy said:
That happened to one of my host as well. She opened her bar pan was shattered and the board was broken. Hers came via USPS>
Click to expand...

I had a host last week who's bamboo spoons came broken! NEVER had that happen before!
 
I always track the shipping. I had two shows that were shipped out the same time. One had 3 boxes and the other 1. Yesterday I got 2 boxes and today I got the other 2. For some reason 2 of the boxes were held up in Chicago. Any way I knew by checking the tracking how many boxes I was expecting and on which day. Originally all 4 boxes were due today so I really can't complain getting 2 yesterday.
 

Frequently Asked Questions

What should I do if my FedEx package is missing?

If your FedEx package is missing, the first step is to track the package using the tracking number provided. If the tracking information shows that it was delivered, but you cannot find it, check with neighbors or your local delivery office. If it’s still unaccounted for, contact FedEx customer service to report the issue and initiate a search for your package.

How can I file a claim for a missing package with FedEx?

To file a claim for a missing package with FedEx, you can visit their website and navigate to the claims section. You will need to provide details such as the tracking number, the sender and recipient information, and a description of the package. Claims must typically be filed within 60 days of the delivery date, so be sure to act promptly.

What are common reasons for FedEx packages going missing?

Common reasons for FedEx packages going missing include incorrect address information, delivery to the wrong location, theft after delivery, or issues during transit such as misrouting. Sometimes, packages may also be marked as delivered prematurely while they are still in transit.

How can I prevent issues with FedEx shipping in the future?

To prevent issues with FedEx shipping, ensure that you provide accurate and complete address information when placing orders. Consider using signature confirmation for valuable items, and track your packages regularly. Additionally, if you live in an area prone to theft, you might want to have packages delivered to a secure location or a FedEx hold location.

What should I do if I receive someone else's package from FedEx?

If you receive a package that is not yours, do not open it. Instead, contact FedEx customer service to report the misdelivery. They will provide instructions on how to return the package to the correct recipient. It’s important to handle this promptly to ensure the package is redirected correctly.

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