Help Needed: Sales Return Affecting Goals & Host Benefits?

[Becky0216]

Ok, I have a question and HO hold time is so long, I am waiting for a call back. Maybe someone here knows the answer.

I Closed a show at the beginning of this month and a customer bought the 7piece cookwear set full price. Now she has it and has decided it was too much to spend and wants to return it. I know it is within the 30 days and HO will pay for it to go back, but will it affect my sales?
See my issue is that sale put me pretty much right at my 3k SAT goal and my shows are done for the month with no possibility of anymore sales. I would be so bummed if this affected the end result. Also, what about the host benefits etc.? Does she have to pay in now?

TIA, I just would like some info before the next few hours.
Becky

 

[janetupnorth]

It usually doesn't affect your sales, I haven't seen them pull that back when the customer changes their mind.Host benefits won't change - they don't blame the host either.I'd give her the 800# and have her call and work to return it though.

 

[Becky0216]

See, the thing is, I am working on her hosting a show. So if I do this return for her I may be able to talk her into a show to get it half off. Ideally, I would love this sale because it gets me to the SAT level though.
Oh well, we shall see how it goes. If the SAT level gets pulled from me I will have to accept it. I just don't want my host to lose anything because of it. It is a $450 loss.
What really gets me is she has more than enough money to afford it.

 

[NooraK]

Your commissionable sales are not adjusted unless the whole show is returned.

 

[Becky0216]

Thanks. Heres hoping.
SHe may still keep the cookware. I am working on it.