Help Needed - How to Place an Outside Sale Order for Stop Sell Items

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Discussion Overview

This thread discusses the process of placing outside sale orders for stop sell items, specifically focusing on the use of gift certificates as a workaround. Participants share their personal experiences and methods related to handling such orders during shows.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant expresses uncertainty about the correct section for their query regarding outside orders for stop sell items.
  • Another participant mentions that while a gift certificate can be created, sales for stop sell products cannot be included in the host's order.
  • A participant shares their experience of purchasing a gift certificate under a customer's name, including shipping and tax, and notes the importance of documenting the reason for the gift certificate.
  • One participant raises a question about justifying the extra shipping costs to customers.
  • Another participant describes their approach of covering extra shipping costs for customers and keeping detailed records of orders, noting that customers appreciated the service provided.
  • Some participants mention that customers were willing to pay for additional shipping, indicating a willingness to support the consultant's efforts.

Areas of Agreement / Disagreement

Views differ on how to handle shipping costs and the justification for them, with some participants willing to absorb costs while others suggest customers should cover them.

Contextual Notes

The discussion revolves around personal experiences with stop sell items and the creative solutions consultants have employed to manage customer orders effectively.

Who May Find This Useful

Consultants looking for insights on managing outside orders for stop sell items and those interested in customer service strategies related to shipping costs.

ddcook
ddcook
Messages
63
Hi,

I'm not sure if this is the right section I should be posting, but it does have to do with sales. If it's the wrong group, sorry... But, I'm hoping someone can help. I have a show that's about to close. The hostess had an outsideside order for, what else, but the stop sell covered baker. I didn't realize it until the other day. :eek:

I remember someone saying they would offer a 'gift certificate' for the stop sell items that could only be redeemed thru them. It would also include the tax and shipping. This sounds wonderful, as the sale of the baker will put the hostess into the next level. But how do I go about placing the order?

Does anyone recall how they did this?

Thanks!
 
You can do the gift certificate yourself, but the sales would not go on the host's order because you can't send in sales for stop-sell products. If you have the guest purchase a gift certificate through the show, it must be redeemed through the main website, not the consultant.
 
You can purchase a gift certificate under that person's name and include s/h & tax in the price of the GC. Then under the "ship to" section have it shipped to you so that as soon as the products are available you can order them and they will go directly to the person who ordered them. Also in the comment or message section type in the reason for the GC, i.e. Deep Covered Baker on stop sell - Susie's show Oct 29th.

I did this when the Chillzanne Rect Server was on Stop sell and I had approx. 20 or more to order. My Host's and Guest's really appreciated it and I have gotten a lot of repeat business for providing good Customer Service. Most were willing to pay for direct shipping ahead of time so I did not lose a bunch of money. I did pay some of it though. Sometimes it pays to help out.
 
But how do you justify the extra shipping cost to them?
 
I paid the extra if they wanted it shipped directly to them OR if there were several orders for any items on "stop sell" and they didn't mind picking them up from me then I placed everything on one GC and then made a comments in the message section. I kept a detailed list of who ordered what and at what show they came from so that when it came time to order I knew what to get.

As for the extra shipping on those wanting them shipped, if it went over the $4.00 or if they already paid the $4.00 with the rest of their order I took care of the extra. It really didn't amount to much at all, most of my customers were just glad that I was helping them out and that they didn't have to worry about it later.

I did have a few customers say they would pay for the additional shipping because they didn't want me to have to pay out of my pocket for it. Again I was providing a service for them above what I had too and they appreciated it.

Sorry about being a bit repetitive but I got a little carried away. Hope this helps you out!
 

Frequently Asked Questions

What is an outside sale order for Stop Sell items?

An outside sale order for Stop Sell items refers to a special process where consultants can place orders for products that are currently not available for regular sales due to being on a temporary hold or stop sell status. This allows consultants to fulfill customer requests even when certain items are not actively available for purchase through the standard channels.

How do I know if an item is a Stop Sell item?

You can check the status of items by logging into your Pampered Chef consultant portal. Items that are marked as "Stop Sell" will typically be indicated in the product listings or during the ordering process. Additionally, updates regarding Stop Sell items are often communicated through company emails or announcements.

What steps do I need to take to place an outside sale order?

To place an outside sale order for Stop Sell items, first, confirm the item’s status in your consultant portal. Next, gather the necessary customer information, including their shipping details. Then, contact Pampered Chef customer service or use the designated order form provided for outside sales to submit your order. Make sure to include all relevant details to ensure a smooth processing of the order.

Are there any limitations on placing outside sale orders?

Yes, there may be limitations on the quantity of Stop Sell items you can order, as well as specific time frames during which outside sale orders can be placed. It's important to review the guidelines provided by Pampered Chef regarding outside sales to ensure compliance with their policies.

How will I know when my outside sale order has been processed?

You will receive a confirmation email from Pampered Chef once your outside sale order has been processed. This email will include details about the order, including estimated shipping times. You can also track the status of your order through your consultant portal for real-time updates.

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