Help! Hostess Didn't Submit Order From My Show

[chefkitty]

I had a show right before Thanksgiving. My host did not submit it to me until the 1st of December. She recieved the order on December 11th. This past Friday I heard from one of the guests at the show saying that she had not recieved her measure-all cup (the only thing she ordered). I refered her back to the hostess and of course the she refered her back to me saying that she never got it and she didn't even know that she had a placed an order. How do I go about finding out if HO left out this order? I have never had any problems like this before. I am just a t a loss. Help Please!!

 

[cmdtrgd]

Make sure you actually ordered it. If so, do a product adjustment online and get her a new one.

 

[chefkitty]

I made sure like 5 times that I ordered it and is on the correct order. Because I am very absentminded. But I did order it and it did go through. Am I still able to do a product adjustment after 30 days though? yesterday was the last day of the 30 days. thx for your help!

 

[Shawnna]

go online and do the adjustment. It will not take as long. You should be able to do it. You will need the show number, but if you don't know what it is, click to see all of the shows and then click on the host name...I think. Find the item on the show list and ask for an adjustment. In the comment section, explain what happened.

 

[PCGINA]

AND - have it shipped directly to the guest or yourself...

 

[sillylittlechef]

i had a show similar, but for some reason the host told the guest that her item was on backorder and would be delivered directly to her. (The item was not on backorder! It was just missing from the order.) I had it sent to myself and then delivered to the host. There were other items missing from the show(enough to make me suspicious the host was lying bout them being missing) Four weeks after I delivered to the host the customer called me complaining that HO never sent her the item. I explained that the item wasn't on backorder and I had delivered the item personally to the host. She was upset, but realized that it was the host who messed up. I still think I lost that customer though. Good luck and do whatever you can to make it up to her.

 

[pamperedharriet]

That is horrible that a host is cheating her friends out of their orders. I don't know if I would want to continue doing business with that host, Dusty. It's too bad that the customer gets a bad taste of a host gone wrong and thinks its PC.

 

[chefkitty]

Thank you all for your help. I did the product adjustment and it did go through and will be shipped within 2 days to my customer directly! I got a "personal" email from HO apologizing for the mix-up. And best of all my customer was very understanding and said that she is interesred in being a consultant!!! YEAH!!!!

 

[jdavis]

Well then she will have 2 measure-all cups then, lol. Let her in on all the new secrets.

 

[chefkitty]

I was explaining all the new changes and she seemed really excited, but she is in college and has to see how her finances are before she can make the investment.

 

[pamperedharriet]

Thank you all for your help. I did the product adjustment and it did go through and will be shipped within 2 days to my customer directly! I got a "personal" email from HO apologizing for the mix-up. And best of all my customer was very understanding and said that she is interesred in being a consultant!!! YEAH!!!!

That's wonderful! I hope she can figure out a way to pay for it seeing she is still in college!