Help for Customer with Broken Quick Stir Pitcher

[PCSarahjm]

I have a customer who has a quick stir pitcher the stir handle broke. She doesn't have her reciept. It was purchased through another consultant who is not an active consultant anymore. Is there anything I can do for her? She is thinking about booking a show with me so I would really like to help.

 

[DebbieJ]

Offer her a free one if she books a show with you.

Or, if the pitcher is less than a year old and she knows the old consultants name, you could call teh solution center and process the exchange for her.

 

[jlevernier]

If it's less than a year old, and the order was in her name, shouldn't HO be able to pull her name up in their computer? I thought that was why it's so important for people not to combine orders. This way their name can be looked up!
--Jenny L

 

[yummybytes]

Just had the same problem and all I had to do was tell them the consultants name and when she bought the pitcher and they looked up her name in the shows around that range. Was no problem at all.

 

[PCSarahjm]

Great I will be calling HO to get her a new pitcher. She bought it in Dec. 2006. If this doesn't work I will buy her a new one if she books!!!

 

[KellyTheChef]

Ususally, if something is out of warranty and it breaks (host or guest) I will offer them 10% off if they want to replace it. If it would get me a booking though, I would offer the QSP as a prize for a $500 show or something....just so you don't get taken and have to buy it for her and she closes at $151 in product sales!! Cover your butt....

 

[Chef Endora]

Yeah, what Kelly said!

I get the combining orders to save shipping ALL THE TIME!

I point out that $4.00 S/H on show orders is very reasonable & that
they will not get an individual receipt. I think I may make that part of my schpiel when I discuss the receipts. Whaddya think?

 

[jlevernier]

If you do, tell us how it works!

--Jenny L