Dealing with a Complaining Guest: What Should I Do?

Thread starter pamperedape
Start date Nov 17, 2007
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Discussion Overview

This thread explores experiences and opinions related to handling difficult customers, particularly those who complain about products and expect special treatment. Participants share personal anecdotes about their interactions with such guests and the challenges they face in managing customer expectations.

Discussion Character

Anecdotal
Opinion-based
Exploratory

Main Points Raised

One participant, identifying as a consultant, describes a guest who frequently complains yet places large orders, expressing frustration about the expectation to handle returns personally.
Another participant shares a similar experience with a customer who demanded immediate service for an exchange, highlighting the challenges of managing customer expectations and behavior.
Several users mention that returning items for customers can be a personal choice, with some opting to assist loyal customers while others feel it is not their responsibility.
One participant reflects on the difficulty of dealing with certain guests and expresses a desire for a way to diplomatically encourage hosts not to invite problematic individuals.
Another participant notes the importance of maintaining customer loyalty, suggesting that handling returns can be a way to foster that loyalty, especially for good customers.

Areas of Agreement / Disagreement

Views differ on whether consultants should handle returns for customers personally. Some participants feel it is a part of customer service, while others believe it is not their responsibility.

Contextual Notes

Participants share experiences from their own shows and interactions with customers, reflecting a range of opinions on customer service practices within the context of their roles as consultants.

Who May Find This Useful

Consultants facing similar challenges with difficult customers or those seeking to understand different approaches to customer service within the Pampered Chef community may find this discussion relevant.

chefann

Gold Member

Nov 19, 2007

finley1991 said:
I get that a lot with the MSS... they bring it to me at shows and want me to give them one free. UGH!

Especially when they've melted the handle! I have at least one customer a year bring me a melted one and try to get a new one free. I tell them that it's a SERVING spatula, not a cooking spatula. Sometimes that's when they pipe in with, "Oh, so that's what's scratching up the nonstick in my cookware, then."