{*mandy*}
Gold Member
- 89
Help for Customer with 1999 Family Skillet Purchase
Click For Summary
Discussion Overview
The thread discusses options for assisting a customer who purchased a Family Skillet in 1999, which is no longer under warranty. Participants share their thoughts on potential solutions and experiences related to cookware replacement and hosting shows.
Discussion Character
- Anecdotal, Opinion-based
Main Points Raised
- One participant mentions that the skillet is out of warranty and suggests hosting a show to obtain a new skillet at a discount.
- Another participant shares that while nothing official can be done due to the warranty expiration, offering a discount on a replacement skillet is an option.
- One participant reflects on their experience with the Gen II skillet, noting that it is now used for feeding a pet and encourages the customer to host a show for a new skillet with a lifetime guarantee.
- Another participant emphasizes the benefits of the new cookware and suggests that the customer could benefit from a Power Cooking show to showcase its versatility.
Areas of Agreement / Disagreement
Views differ on the extent of assistance that can be provided, with some participants suggesting hosting shows as a viable option while others acknowledge the limitations due to the warranty status.
Contextual Notes
Participants are sharing personal experiences and suggestions based on their knowledge of the cookware and hosting opportunities within the Pampered Chef community.
Who May Find This Useful
This discussion may be useful for consultants looking for ideas on how to assist customers with older products and those interested in promoting hosting shows for cookware sales.
Jules711
Silver Member
- 1,929
The easiest is to suggest she have a show and get a new 12" Family Skillet at 50% off with a $300 show. Lifetime warranty. Otherwise, she could host a show when cookware is 60% off. As for helping with replacement, it's been out of warranty for 7 years. Unless you find someone that is willing to sell that piece for very little, there isn't really anything she can do. The new cookware is so much better!
chefann
Gold Member
- 22,050
{*mandy*}
Gold Member
- 89
Curlyone
Gold Member
- 201
I had the Gen II and mine is now used by my DH to feed one of his hunting dogs with. Have her schedule a show and she can get a new and better one with a "Lifetime guarantee" for free or even 1/2 price. The 12" skillet really is the "try me" piece, in my opnion. How can you cook for a family in anything smaller? Try to get her to do a Power Cooking show and show her how many times in 1 day that she will be using that skillet. Not just for dinner, but for use in the oven and even for desserts! She can try it for free for 30 days and if she doesn't like it, P/C will even pay to have it picked up!
Good luck!
Good luck!
Frequently Asked Questions
What should I do if I have a question about my 1999 Family Skillet purchase?
If you have questions about your 1999 Family Skillet, you can reach out to Pampered Chef's customer service for assistance. They can help with product inquiries, warranty information, and any other concerns you may have regarding your purchase.
Is there a warranty on my 1999 Family Skillet?
The 1999 Family Skillet typically comes with a limited lifetime warranty. However, the specifics can vary, so it's best to check with Pampered Chef customer service for the most accurate information regarding your skillet's warranty status.
How can I find replacement parts for my 1999 Family Skillet?
To find replacement parts for your 1999 Family Skillet, you can contact Pampered Chef customer service or visit their official website. They can guide you on the availability of parts and how to order them.
Can I still get customer support for my 1999 Family Skillet?
Yes, Pampered Chef offers customer support for all their products, including older items like the 1999 Family Skillet. You can contact them via phone or through their website for assistance with any issues you may encounter.
What should I do if my 1999 Family Skillet is damaged?
If your 1999 Family Skillet is damaged, you should contact Pampered Chef customer service to discuss your options. Depending on the nature of the damage and the warranty status, they may offer repair options or a replacement.
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