Help! Client Can't Place Order via Outlet Link - Director Worried

[kisrae]

I just sent out an email telling my clients to check out the outlet.
I got one client saying that she couldnt use the link to place an order. so I sent her my website link and she said that didn't work.
So she went to Pampered chef online and looked up my name, she said she got a confirmation email but it didn't have my name on it.
I can't remember if is should. Does anyone know it is should?
I don't want my order to go to someone else. I am the director in this area but you never know. With my luck my director got it.

 

[Jules711]

Did you link your website? Or did you try to link directly to the outlet? If she placed an order, her email confirmation should list the consultant, plus their info and website. Possibly not if it was given to a consultant (vs her being on your site). If it went through, you should be able to look under Shipment info since I've noticed things on their before I get the email from PC. Hope it works out!

 

[kisrae]

She forward me the email from PC. It went to another director. It happens to be pamperedalfs director.
It did link to my website but she said she had a hard tiem navigating the website and got confussed. She said she would call it in to me from now on because she felt bad it went to someone else.