Have you checked out the Pampered Chef Discontinued Products Outlet yet?

Click For Summary

Discussion Overview

This thread discusses the newly introduced Pampered Chef Discontinued Products Outlet, where customers can purchase discontinued items at reduced prices. Participants share their excitement, experiences accessing the information, and speculate about the products that may be available.

Discussion Character

  • Exploratory
  • Opinion-based
  • Anecdotal

Main Points Raised

  • One participant, identifying as a consultant, mentions that the Outlet will be available on the website starting October 2, with limited inventory that changes frequently.
  • Another participant expresses curiosity about specific discontinued products, such as the cake tester and oven mitts.
  • Several users share their experiences trying to access the October CN, with some discussing methods to view it earlier.
  • One participant notes that the Outlet items are final sale and carry no warranty, while another highlights the potential for consultants to order at a discount.
  • Some participants express excitement about the Outlet as a way to meet customer demands for discontinued items.
  • There is speculation about whether the Outlet will affect the availability of surprise boxes at conferences.
  • One participant shares their anticipation for specific products mentioned in an email from headquarters.

Areas of Agreement / Disagreement

Views differ on the specifics of product availability and the impact of the Outlet on other sales methods, with no clear consensus emerging on these points.

Contextual Notes

Participants are primarily consultants discussing their personal experiences and thoughts regarding the new Outlet feature and its implications for their businesses.

Who May Find This Useful

Consultants interested in understanding the new Outlet feature and how it may affect their sales strategies and customer interactions.

A three hour wait time that is crazy!!! I bet you are right Beth, I would be ripping my hair out also.
 
more than 3 hoursI had a supply shipment arrive today missing an item. I called HO @ 4:00 (eastern time zone) it was a 3 hour wait then so I chose the call-back option....they just now called me....over 4 hours later! The poor woman sounded really tired too.
 
I can't fine it. Could some tell me where to go.
 
whiteyteresa said:
I am glad that I am not the only person who thinks that.

I changed the other flyer that was on here to explain about the Outlet. I wanted my e-mail people to know how to find it

I hope it will help the them to find the products without any problems

If it needs some changing please feel free.

Thanks to everyone for the ideas and for sharing
Click to expand...


OH NO!!! - Thank You - we computer challenged folks REALLY appreciate the baby steps :D

NOW - let's see... when I visit a site the first thing I look for is the SALES... why on earth not simply have an icon right on our homepage?? I always purchase a few sale items and I ALWAYS purchase a few regular priced items as well. Hopefully HO will come to agree with us "the experts" and make this a little easier for our customers. I cannot believe they did not think this all the way through.... didn't take us very long to figure out IT WASN'T working:mad:
 
I agree I was assuming that there would be a link on the Home Page for the outlet, it will be a great incentive for people to come visit our sites, but right now I am leary of sending anyone there to find it since it took me a little while to find it earlier (I hadn't logged into here to see the posts).
 
I went looking for it yesterday and again this morning. There is NO link either on my personal website nor at the company's website. What's the deal? Do some of us have it and some not right now?

Edit: Ok, I found it. How user-unfriendly. :( I wouldn't have intuitively thought to go to "place an individual order" to even SEE it. I understand logicstically why they did it, but c'mon, it's less than user-friendly for our customers. *sigh*
 
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I guess I'm confused as to why it was so hard for everyone to find. I found it on my website as soon as it came up. Sure, it would be nice to have an icon on our website for it... but if you're a customer (who hasn't been invited to a show) and you come to the website to place an order...where is the first place you're going to go? ORDER PRODUCTS. Then you realize that you have to click on individual order because you haven't been invited to a show (or because you heard about the outlet and how this is the only way to purchase the items) and there is the option for the outlet. The information from HO indicated that the outlet items can only be ordered as samples for us or individual orders by customers. Therefore, the only way to find it is in the individual order section of our website. I guess when you look at it that way, it seems user friendly to me. Sorry to be the abnormal one! :)
 
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mandydollie said:
I guess I'm confused as to why it was so hard for everyone to find. I found it on my website as soon as it came up. Sure, it would be nice to have an icon on our website for it... but if you're a customer (who hasn't been invited to a show) and you come to the website to place an order...where is the first place you're going to go? ORDER PRODUCTS. Then you realize that you have to click on individual order because you haven't been invited to a show (or because you heard about the outlet and how this is the only way to purchase the items) and there is the option for the outlet.

The information from HO indicated that the outlet items can only be ordered as samples for us or individual orders by customers. Therefore, the only way to find it is in the individual order section of our website.

I guess when you look at it that way, it seems user friendly to me. Sorry to be the abnormal one! :)
Click to expand...

I'm glad you found it more intuitive than I did. :)

When I go to a website, I want to be able to VIEW something before I am directed to ORDER something. I wouldn't have selected "Order Products" because I wouldn't know if there was something I wanted until I had a chance to look at it. If there wasn't anything I wanted, then I'm not going to order it. That's why the way it's set up isn't intuitive or user-friendly to me.

I would have found it much better if there had been a direct link to the Outlet. If I'd found something in there I just had to have, then there should have been a link to direct me to where I could order it. The way it's set up right now, I wouldn't have gone looking for it.

:)
 
I think it should also be under Our Products, not just Order Products. That way people just looking at our site who may not necessarily be there to order will be able to see it.
 
Ok..that makes sense. I guess I was looking at it as a customer who knew about the outlet and wanted to see what was in it.
 
Im guessing they put it to where "individual orders" could find it, was because people who are shopping through a show or people who intend to shop because they heard about the site through an invitation will NOT be able to purchase the outlet items on the show they're buying from.
Look at it more as a "special incentive" to shop online outside of a show as an "individual order"...
 
Someone else may have already done this, but you all are welcome to look at my website to see what I did.

I added an attention getter on my home page about the outlet. I even explained how to get to it in case they can't find it either.

Check it out and see what you think. Do you think it is helpful to customers?


Tracy

/tracycooks
 
Tracy, I think that is great and exactly what we need. I've "stolen" it and put it on my website. Thank you for sharing.
 
Thanks for the great idea Tracy
 
agw said:
I'm glad you found it more intuitive than I did. :)

When I go to a website, I want to be able to VIEW something before I am directed to ORDER something. I wouldn't have selected "Order Products" because I wouldn't know if there was something I wanted until I had a chance to look at it. If there wasn't anything I wanted, then I'm not going to order it. That's why the way it's set up isn't intuitive or user-friendly to me.

I would have found it much better if there had been a direct link to the Outlet. If I'd found something in there I just had to have, then there should have been a link to direct me to where I could order it. The way it's set up right now, I wouldn't have gone looking for it.

:)
Click to expand...
I totally agree with this post! I would not go to "Order" I would go to "Shop".

I also think that people who ARE ordering on a show might want to see the outlet too and they would not know to look at the links the way it's set up.
 
Thanks for the feedback!! Glad I could help! Copy away!!!!

:D

Tracy

/tracycooks
 
I agree that it is counter-intuitive! All websites that have ever ordered from have a place to search for or view the products. When you are viewing the item there is an option to add to your cart/bag, THEN you are prompted to place an order. Why can't it be NORMAL!!!??? Ahhhhh!
 
I just saw on CC in "my shipment status" that I got my first customer order in the Outlet!!! I just emailed the flyer I found on here this morning. I was thinkin about cancelling my website but maybe with this outlet I will start to get some website business!

But due to privacy it would not tell me who ordered. Do I never get to know? I would love to thank the person who ordered.
 
pamperedgirl3 said:
What will you be doing for this show?
Click to expand...

I am going to have the kids draw an ingreedient listed on a piece of paper and when it comes to their turn, the ingreedient they pulled, they can come and measure and mix it. (Providing they are old enough to participate.)

We are doing it with the Girl Scouts, but it is not advertised that it is for the girl scouts. So it doesn't look like they are promoting PC. I guess thats a no no.

I plan on having some cookies already to decorate, and we will cut a batch or two. But most of all they will get the oppertunity to measure and mix to involve them along with using the decorator bottles to decorate the cookies.

My door prize drawing will be a set of the Halloween cutters and a kids cutter
Halloween color. I will also have some goodie bags made up with the kids cutters.

So that about does it.

Schel
 
pamperedtracy said:
Someone else may have already done this, but you all are welcome to look at my website to see what I did.

I added an attention getter on my home page about the outlet. I even explained how to get to it in case they can't find it either.

Check it out and see what you think. Do you think it is helpful to customers?


Tracy

/tracycooks
Click to expand...

Tracy,
My thanks to you also! I tried to post a reply eariler, but it wouldn't let me.
So my thanks to you also. I also cut and pasted.
Schel
 
I am glad people are finding my website helpful. Yes, copy and paste away!!!
I hope it works and is helpful to customers.

Now, I need to send an email out to past customers to make them aware. I guess we will see what happens, and what the response will be.

Hopefully HO has gotten email on the set up of the website. GREAT idea, just executed poorly.

Thanks to everyone for all of the great ideas that I get from you. Glad I could share one of my own.

Tracy

/tracycooks

:D :D :D
 
I love this idea! I just put it on mine b/c I had just hung the telehone up with a friend who was having trouble finding it. GREAT IDEA!
 
Just bumping this up a little longer to help others!!!

Tracy

/tracycooks

:D :D
 
I really hope that they get more stuff......I was hoping for a great list of items, such as the oven mitt, black triangles of simple additions, etc.

The crocks are really not making me too happy.......
 
The black triangles are in the gift set under...uh...gift sets, not in the outlet. I think it is just limited now because they are changing things up every few weeks. I think it is a great idea because it makes people return to my site again and again. If it was a ton of stuff then people would look once and be done.
 
jrstephens said:
But due to privacy it would not tell me who ordered. Do I never get to know? I would love to thank the person who ordered.
Click to expand...

i just got an online activity email that gave me the name of the customer!

I think the limited selection is a good idea b/c it will keep our customers checking regularly. And I need something to boost my website activity. This is only the 3rd order I have had off it since April.
 
Hey all, I did something last night like Tracy did too...she was smart enough to tell y'all! Feel free to check me out under /lisacburns. I even downloaded a pic from the outlet :)
 

Frequently Asked Questions

What is the Pampered Chef Discontinued Products Outlet?

The Pampered Chef Discontinued Products Outlet is a special section where you can find products that are no longer in the main catalog but are still available at discounted prices. This outlet allows customers to purchase quality kitchen tools and accessories that may have been retired but are still in great condition.

How often does the inventory in the Discontinued Products Outlet change?

The inventory in the Pampered Chef Discontinued Products Outlet changes frequently. As items sell out, new discontinued products may be added, so it's a good idea to check back regularly to find new deals and unique kitchen items.

Are the products in the Discontinued Products Outlet new or used?

All products in the Pampered Chef Discontinued Products Outlet are new and unused, though they may be discontinued items from previous catalogs. They are typically in their original packaging and come with the same quality guarantee as other Pampered Chef products.

Can I return items purchased from the Discontinued Products Outlet?

Yes, items purchased from the Pampered Chef Discontinued Products Outlet can typically be returned within the standard return policy period. However, it's always a good idea to check the specific return policy details when making a purchase, as there may be exceptions for certain items.

How can I find the Discontinued Products Outlet on the Pampered Chef website?

You can find the Pampered Chef Discontinued Products Outlet by visiting the official Pampered Chef website and navigating to the 'Outlet' section. There, you will find a dedicated area for discontinued products where you can browse available items and take advantage of special offers.

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