Guest Trying to Get a Free Product They Didn't Buy

[Chef_TK]

Has anyone had this happen before? I had a catalog show in Feb, and one of the girls spent $175 on the dots dinnerware. In March I recieved an email from the host, and she said that there was a package that never arrived. We are overseas (APO) and that happens pretty a couple of times a year.

She went on to tell me that this women who ordered all of the dots is saying she didn't recieve her large dots bowl. I told the host that the guest didn't order the $40. Now it's April and the host now wants to see a copy of the order form that the guest gave me as the guest is still claming she ordered it. When I inquired what happened to the guest's order from, she conviently lost it.

I just feel as if the guest is trying to scam me. The guest isn't trustworthy anyway, as I have had problems with her in the past when she was a host etc.

I emailed the host a copy of the reciept, and if the guest comes back claming she ordered it and attempts to say I fudged the order form, I am just going to call her she can contact HQ's on her own.

 

[mpkegley]

Did she pay you by check or credit card? You can always print off another receipt and she a copy of her check & see how much it was for. At least that way, you can show that she did not pay for the item. If she really ordered and paid for the item, she should not have a problem showing you the payment for it. Now, if she paid with cash, that is a whole different story. I hope this helps!

 

[scottcooks]

Take the high road. "Oh? I must have missed that in sending your ordered items in. The bowll will be $62.50 including tax and shipping. How did you want to pay for it? No, you didn't already pay for it. My records show (etc.)"

 

[cwinter474]

I agree with Scott...

Perfect way to handle it.

If she gets mad and pouts off to another consultant, good for you, bad for them.

By the way, I have a host that was a nightmare to work with, bounced check the whole mess. I know she is doing a show for someone else. I would like to give her the heads up. Do you think that would be ok? I would like to be forwarned if it was me.

 

[Wildfire]

Hi there! I'm sorry to hear about the situation with your catalog show. It's unfortunate when things like this happen, especially when it involves a guest who has caused issues in the past. It's always important to keep copies of all order forms and receipts for situations like this. I'm glad you were able to provide the host with a copy of the receipt and I hope that resolves the issue. If the guest continues to claim she ordered the large dots bowl, it may be best to let her handle it with HQ directly. It's important to protect yourself and your business from potential scams. Thank you for sharing your experience and I hope everything works out in the end.