SandiLeigh
- 82
Guest Returns: Refunds and Impact on Host & Commission
- Thread starter SandiLeigh
- Start date
Click For Summary
Discussion Overview
The thread discusses the implications of guest returns on Pampered Chef orders, including refund policies, effects on hosts, and commission considerations. Participants share their personal experiences regarding handling returns and customer interactions.
Discussion Character
- Anecdotal
- Opinion-based
Main Points Raised
- One participant inquires about the refund process for guests who no longer want their products and how it affects the host and commission.
- Another participant mentions that guests can receive a full refund, but some products, like pantry items, have specific return limitations.
- Several users note that returns within 30 days can be adjusted without shipping costs, while returns after that may incur shipping fees.
- One participant shares their experience of a customer wanting a refund for a product that did not meet expectations, questioning the inclusion of shipping in the refund.
- Another participant expresses frustration over handling returns, stating they prefer customers to manage returns directly with the company.
- Some participants discuss the balance between customer satisfaction and the challenges of managing returns, with differing approaches to handling shipping costs and customer interactions.
- One participant mentions that they take care of most returns to maintain customer happiness, while another prefers to limit their involvement in the return process.
Areas of Agreement / Disagreement
Views differ on the best approach to handling returns and customer satisfaction, with no clear consensus on whether consultants should manage returns or encourage customers to contact the company directly.
Contextual Notes
Participants share personal experiences and opinions regarding the return policy and customer interactions, reflecting a variety of approaches within the consultant community.
Who May Find This Useful
Consultants looking for insights on managing guest returns and understanding the implications for hosts and commissions may find this discussion relevant.
wadesgirl
Gold Member
- 11,383
chefann
Gold Member
- 22,050
They can get a full refund. There are a few products that can't be returned just because the customer doesn't like them (Pantry items, for example, are guaranteed only for spoilage). No effect to the host.No effect to your commission. Unless an entire order is returned. But if it's on a show, I think the whole show has to be returned before HO does a commission take back.
KellyTheChef
Gold Member
- 7,533
SandiLeigh
- 82
This customer ordered the three tiered stand but when it came she realized it didn't come with the plates. It was an outside order so I didn't get a chance to tell her to make sure, but I assumed that since she was ordering it, and it says in the book that she knew.
She wants a refund. I have emailed support services for an adjustment. But just wondering, does she get the full refund with shipping included? Also, how long does it usually take for them to get the money back to the Customer?
Thanks
She wants a refund. I have emailed support services for an adjustment. But just wondering, does she get the full refund with shipping included? Also, how long does it usually take for them to get the money back to the Customer?
Thanks
jbdowd0798
Gold Member
- 1,268
SandiLeigh
- 82
Do you usually return the item for the customer? Also, have you had a customer argue with you about the shipping being refunded as well.
I have a feeling this customer is going to be difficult about it. She wouldn't even take the product from the Host. She just told her to keep and she wanted her money back because she didn't know it didn't have the plates with it. She was a little upset.
However, I don't think that should be either myself or the host's fault as it does clearly state that in the book.
I have a feeling this customer is going to be difficult about it. She wouldn't even take the product from the Host. She just told her to keep and she wanted her money back because she didn't know it didn't have the plates with it. She was a little upset.
However, I don't think that should be either myself or the host's fault as it does clearly state that in the book.
wadesgirl
Gold Member
- 11,383
I do not do returns for my guests. I will call HO for them but sometimes it's just easier for them to call HO. If she wants to fight the $4 shipping charge (um, she ordered it and it was shipped to her, that's her fault!), then she needs to cal HO herself to discuss that. If the host still has it, either you or the customer can tell HO to pick up the product from the host.
By the way, I was almost burnt by a customer who didn't want to handle the return herself even though it was within the first 30 days. I had to go find a box, put it out, only for FedEx to call and leave me a message that they couldn't find the product. It took me a full 30 minutes to find out that the guy who left the message found the box mid-message and didn't even bother to tell me he found it. After that, I will not take any products from a customer. I don't care, I will tell that story to them if they argue. And the lady drove 30 minute round trip just to bring the apple/corer/peeler stand!
By the way, I was almost burnt by a customer who didn't want to handle the return herself even though it was within the first 30 days. I had to go find a box, put it out, only for FedEx to call and leave me a message that they couldn't find the product. It took me a full 30 minutes to find out that the guy who left the message found the box mid-message and didn't even bother to tell me he found it. After that, I will not take any products from a customer. I don't care, I will tell that story to them if they argue. And the lady drove 30 minute round trip just to bring the apple/corer/peeler stand!
missiemom
- 83
When you return stuff that you purchased online you don't get refunded the shipping plus you have to pay to ship it back, sometimes. We have an awesome return system in the first 30 days and beyond. It's not your fault or the hosts that she didn't read the message in the book that says plates not included.
Chefstover2
- 593
I letmy customers know that consultants are not allowed to accept product returns but that I'm happy to assist with making sure she's happy. Depending on the customer, I'll sometimes offer to split the cost of shipping with her (unless it's within the 30 days) and that makes them happy.
I usually ask myself if it's worth the customer bad-mouthing me and PC. I guess I'd rather keep the customer satisfied (unless they're being real jerk, then I figure most people know that about them
).
Just my two cents.
I usually ask myself if it's worth the customer bad-mouthing me and PC. I guess I'd rather keep the customer satisfied (unless they're being real jerk, then I figure most people know that about them
).Just my two cents.
jbdowd0798
Gold Member
- 1,268
I take care of most returns for my customers. Its just one extra step to keeping them happy. I also take care of replacement parts. I tell them how much it will be and put through the order. Saves them time and makes them think I'm doing them a great favor. Plus, I still get to write off my mileage to the post office or if I have to pay for packing materials. Either way, I'm out and about at least twice a week with family stuff, its not a bother to add one or two errands and get paid for it (mileage rate is great!)
Q
quiltchef
BothI have handled returns and I have bought products (under $15) from customers and most recently I've been processing the return/replacement for the customer, but giving the customer's address and let them return the product.
I'm trying to keep from being the middle person, but would like to provide service, too. Fine line to walk.
I'm trying to keep from being the middle person, but would like to provide service, too. Fine line to walk.
Frequently Asked Questions
What is the Pampered Chef policy on guest returns and refunds?
Pampered Chef allows guests to return products within 30 days of purchase for a full refund. Items must be in their original condition and packaging. This policy ensures customer satisfaction and encourages repeat business.
How do guest returns affect the host's rewards?
If a guest returns an item, the value of that item is deducted from the total sales for the party. This may result in a decrease in the host's rewards, as the rewards are based on the total sales amount. It’s important for hosts to communicate this possibility to their guests.
Will a guest return impact the consultant's commission?
Yes, if a guest returns an item, the commission earned by the consultant will be adjusted accordingly. The commission is calculated based on the total sales, so any returns will reduce the sales total and, subsequently, the commission earned from that party.
What happens if a guest returns an item after the party closes?
If a guest returns an item after the party has closed, the return will still be processed, but it will affect the consultant's commission and the host's rewards retroactively. The consultant will receive a commission adjustment based on the return, and the host's rewards will be recalculated.
Can hosts prevent returns from affecting their rewards?
While hosts cannot completely prevent returns, they can encourage guests to choose items carefully and provide thorough product information during the party. Additionally, fostering a positive experience can help reduce the likelihood of returns.
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