Get Advice on Making Big Mac Calls for Customer Service

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Discussion Overview

The thread centers around participants seeking and sharing insights on making "Big Mac Calls," which are customer service calls made the morning after a cooking show. Participants express a desire to understand the content and structure of these calls to enhance their customer service efforts.

Discussion Character

  • Exploratory
  • Opinion-based
  • Anecdotal

Main Points Raised

  • One participant expresses interest in trying Big Mac Calls but seeks detailed advice on what to say during these calls, preferring more than just bullet points.
  • Another participant indicates a similar need for guidance and is eager to hear advice from others.
  • One participant admits to not knowing what a Big Mac Call is, prompting clarification from others.
  • A participant shares their director's advice on making these calls, which includes thanking attendees for coming to the show and following up after product delivery without pushing for bookings.

Areas of Agreement / Disagreement

No clear consensus emerges, as some participants are seeking advice while others express confusion about the concept of Big Mac Calls.

Contextual Notes

The discussion reflects a shared interest in improving customer service practices among participants, particularly in relation to follow-up calls after cooking shows.

Who May Find This Useful

Consultants looking to enhance their customer service skills and those interested in the practice of follow-up calls after shows may find this discussion relevant.

MissChef
MissChef
Gold Member
Messages
2,711
I assume most of You all have know about the Big Mac Calls! I'm interested in trying this but don't want to go into it blind! I would love it if you ones that make these Morning after calls would give some advice and if you would please tell me basically what you say. Bullet points are great and all but I would like to know more of what is being said. If I can compile a few of your ideas, I can come up with my own script!
Customer service is the one thing I think I need to start really doing, if I do, I feel that my business will really take off.
So any advice on customer service call would be great, with a big emphasis on BIG MAC call, would be so appreciated!
Thanks in advance!

I would really like to start doing this, this week! I tried finding threads about this but I never found a concentrated thread about it!
again thanks!:)
 
Oooo, yeah... I need to do these as well! Can't wait to hear the advice...
 
  • Thread starter
  • #3
Uhhh - is anyone going to take a stab at this one?:confused: Please? Pretty Please?!!!:D ;)
 
I have no idea what a Big Mac Call is ... sorry ... :(
 
  • Thread starter
  • #5
MomToEli said:
I have no idea what a Big Mac Call is ... sorry ... :(
Click to expand...
It's in my original post. They are the calls that you make the moring after a show ..... MAC calls! So they've gotten the nick name Big Mac Calls!
MissChef said:
I assume most of You all have know about the Big Mac Calls! I'm interested in trying this but don't want to go into it blind! I would love it if you ones that make these Morning after calls would give some advice and if you would please tell me basically what you say. Bullet points are great and all but I would like to know more of what is being said. If I can compile a few of your ideas, I can come up with my own script!
Customer service is the one thing I think I need to start really doing, if I do, I feel that my business will really take off.
So any advice on customer service call would be great, with a big emphasis on BIG MAC call, would be so appreciated!
Thanks in advance!

I would really like to start doing this, this week! I tried finding threads about this but I never found a concentrated thread about it!
again thanks!:)
Click to expand...
Just thought I'd include this to show that I did "try" to explain, but I didn't do a good enough job! ;) :D
 
I'm going to start doing this as soon as I get some cooking shows (ALL of mine have cancelled or turned into catalog shows, uggh). My director told me all I have to do is call them up and thank them for coming to so and so's show last night...did they have a good time? And to let them know that I will call about a week after the products get delivered to see if they have gotten them "out of the box". She told me not to ask about bookings or anything, just tell them thanks for coming, and that gets the door opened at least. HTH!
 

Frequently Asked Questions

What is a Big Mac Call in the context of customer service?

A Big Mac Call refers to a structured approach used in direct sales, particularly in companies like Pampered Chef, to engage customers effectively. It typically involves a friendly conversation where the consultant introduces products, addresses customer needs, and encourages purchases or bookings.

How can I prepare for a Big Mac Call?

Preparation for a Big Mac Call involves researching your customer’s previous purchases, understanding their preferences, and having a clear agenda for the call. Additionally, familiarize yourself with current promotions and product offerings to provide relevant information during the conversation.

What should I say during a Big Mac Call?

During a Big Mac Call, start with a warm greeting and express appreciation for the customer’s past support. Then, ask open-ended questions to understand their current needs or interests. Share product recommendations based on their preferences, and highlight any special promotions or new items that may interest them.

How do I handle objections during a Big Mac Call?

Handling objections during a Big Mac Call requires active listening and empathy. Acknowledge the customer’s concerns, ask clarifying questions, and provide solutions or alternatives that address their objections. Always remain positive and focus on the benefits of the products you are discussing.

What follow-up actions should I take after a Big Mac Call?

After a Big Mac Call, it’s important to follow up with a thank-you message, summarizing key points discussed and any agreed-upon actions. If the customer expressed interest in specific products, send them links or additional information. Schedule a follow-up call or message to check in on their decision-making process.

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