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MAC calls - do you do these all the time?

cheflorraine

Member
Gold Member
May 19, 2009
375
3
So... those Morning-After-Calls - do you do these regularly after every show (cooking & catalog)?
I haven't been doing them so far, but after having a few incorrect orders lately, where a guest ordered the wrong item, or wrong size platter, or different errors, I think I need to start doing these.
Also, for catalog shows, I haven't been calling all guests before submitting the show, and there have been some mistakes.
Perhaps I could avoid some returns and hassles later if I took the time to make these calls right away!

Lorraine
 

kdangel518

Advanced Member
Gold Member
Mar 5, 2009
933
1
I have never done them, which might be bad... getting on the phone and following up with my customers is my #1 area which I'm looking to improve upon right now.

What do you generally say during these MAC calls?
 

cheflorraine

Member
Gold Member
May 19, 2009
375
3
  • Thread starter
  • #3
Right now I think the most important thing would be to reconfirm their order with them, and do that from the order I've inputted into PP (I had one order where a customer had written down 'medium bamboo platter', but wrote the item # for the large one - I didn't notice it, and she only noticed the error a few months after getting her order. It was meant as a gift, so she hadn't opened it before now.)
 

DebbieJ

Legend Member
Oct 6, 2005
10,895
2
I do them especially for people who booked or expressed interest in the business or had an issue with a product or something.

I try to catch problems as I'm entering orders (I use the triplicate order forms at shows and then enter them in the computer at home--no laptop for me), so that gives me another opportunity to check over everything and call if there is an issue or question.

I do mostly weekend shows and I do my MAC calls on Monday mornings, so 9 times out of 10 I get a machine anyway.

There are plenty of scripts out there floating around if you search the files.
 

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