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Pampered Chef: MAC calls - do you do these all the time?

  1. cheflorraine

    cheflorraine Member Gold Member

    375
    3
    So... those Morning-After-Calls - do you do these regularly after every show (cooking & catalog)?
    I haven't been doing them so far, but after having a few incorrect orders lately, where a guest ordered the wrong item, or wrong size platter, or different errors, I think I need to start doing these.
    Also, for catalog shows, I haven't been calling all guests before submitting the show, and there have been some mistakes.
    Perhaps I could avoid some returns and hassles later if I took the time to make these calls right away!

    Lorraine
     
    Sep 2, 2009
    #1
  2. kdangel518

    kdangel518 Advanced Member Gold Member

    933
    1
    I have never done them, which might be bad... getting on the phone and following up with my customers is my #1 area which I'm looking to improve upon right now.

    What do you generally say during these MAC calls?
     
    Sep 2, 2009
    #2
  3. cheflorraine

    cheflorraine Member Gold Member

    375
    3
    Right now I think the most important thing would be to reconfirm their order with them, and do that from the order I've inputted into PP (I had one order where a customer had written down 'medium bamboo platter', but wrote the item # for the large one - I didn't notice it, and she only noticed the error a few months after getting her order. It was meant as a gift, so she hadn't opened it before now.)
     
    Sep 2, 2009
    #3
  4. DebbieJ

    DebbieJ Legend Member

    10,901
    2
    I do them especially for people who booked or expressed interest in the business or had an issue with a product or something.

    I try to catch problems as I'm entering orders (I use the triplicate order forms at shows and then enter them in the computer at home--no laptop for me), so that gives me another opportunity to check over everything and call if there is an issue or question.

    I do mostly weekend shows and I do my MAC calls on Monday mornings, so 9 times out of 10 I get a machine anyway.

    There are plenty of scripts out there floating around if you search the files.
     
    Sep 2, 2009
    #4
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