Frustrating Hosts & Late Changes: My Experience

[wadesgirl]

How come when ever you say "Is there anything else, I'm going to submit the show when we get off the phone and I cannot change anything after that", they call 5 minutes later wanting to change something?! My host last night called right after I submitted her show wanting the loaf pan instead of the small oval baker. Oh well, it looks like it may ship today and I told her to call me as soon as she gets her stuff and we'll exchange it for her.

That and I need to switch to doing a host letter in my packets. For some reason this year has been the time for hosts to not want to partner with me and host coach. I get the host that says "Well, I didn't know how to total up the orders so they'll get me checks tomorrow after you total them up!" And this was the host that told me she knew what she was doing because she used to sell for another DS company.

Some people's children!:chef:

 

[Tanoi]

I closed one last night, and sure enough, 30 minutes later she calls asking if she can add another order. Luckily she was ok with not getting it in since it wouldn't bump her to the next level. But I really can't complain since she just had a $1,000 show!

 

[Mwalker]

I always allow myself "fudge" time. If I want to submit the show by a certain time/date I tell them the deadline is aa few hours/ up to a full day in advance. That way if someone does call back just after the said "deadline" I can still take care of it.

 

[wadesgirl]

I always do that with deadlines, I never tell anyone the real deadline. I usually do a couple days before just in case! Maybe I should start giving them a little bit but I did warn her.

 

[Wildfire]

Hi there! I completely understand your frustration with hosts wanting to make changes after you've submitted their show. It can be difficult to keep up with all the requests, but it's important to remember that our job as consultants is to provide excellent customer service and accommodate our hosts as much as possible. I'm glad you were able to work things out with your host and make the necessary changes.As for host coaching, it sounds like you have encountered a few challenging hosts this year. It can be tough when hosts don't fully understand their responsibilities and it falls on us to guide them. However, I have found that including a host letter in my packets has been very helpful in setting expectations and providing clear instructions for hosts. It might be worth giving it a try to see if it helps with future host interactions.Remember, every host is different and it's our job to be patient and understanding while still providing the best service possible. Keep up the great work!