Frustrated with Hostesses: When Common Courtesy Fails

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SUMMARY

Hostesses often fail to close catalog shows in a timely manner, causing frustration for consultants like Leslie. Despite repeated attempts to collect orders, hostesses provide excuses and lack communication, impacting the consultant's ability to meet sales goals. Suggestions include utilizing alternative communication methods, setting specific closing dates, and implementing a hostess agreement to clarify responsibilities. Open and honest communication is essential for maintaining a productive relationship between consultants and hostesses.

PREREQUISITES
  • Understanding of catalog shows and hostess responsibilities
  • Familiarity with effective communication strategies
  • Knowledge of sales goal setting and tracking
  • Experience with customer relationship management techniques
NEXT STEPS
  • Research effective communication methods for engaging hostesses
  • Learn about creating and implementing hostess agreements
  • Explore strategies for setting and managing sales goals
  • Investigate customer relationship management tools for tracking interactions
USEFUL FOR

Consultants, sales representatives, and anyone involved in organizing catalog shows who seeks to improve hostess engagement and streamline the closing process.

krzymomof4
Silver Member
Messages
1,682
I know everyone is probably tired of complaints, but I just needed to get this out in the universe. What is the deal with hostesses??? I can't get anyone to close. I have asked, begged and practically stalked them to get them to close. I have 2 catalog shows out, and I can't get them to close. One has had hers out since Sept., she always had a legit excuse so that is why I have let it drag out so long. She also knows that I am trying to make a goal and keeps saying...I left the papers at work. The other one I see on a regular basis. She always looks at me in horror and says oh, I forgot to bring it again. I offered to stop by her house and pick it up, but there is never a good time for her. I am just getting so frustrated. The last host, I even told her that I need to close quickly because I have 2 outside orders to add to her show to help her get to the next level. I just don't know why people don't give us common courtesy to tell us the truth or to do things in a timely manner. This blows my incentive I was working towards and I was so hoping to make it. Thanks for listening.
Leslie
 
Remember we still have til Tuesday to close our shows for the November sellathon. I'm glad too because I have 2 catty show hosts that started at the beginning of November and still... I called them Monday. They said to call them Thursday to close. So I called them today and they both want til Monday. So I told them we HAVE to close then because they have been open a month now. The flakyness drives me nuts too...
 
I completely understand your frustration, Leslie. It can be incredibly frustrating when you have worked hard to book and hold shows, only to have your hostesses not follow through on their commitments. It's important to remember that everyone has busy lives and things come up, but it's also important for hostesses to communicate with their consultants and follow through on their responsibilities.Have you tried reaching out to your hostesses through different methods, such as text messaging or social media? Sometimes people are more responsive through those channels. You could also try setting a specific date and time for them to close their show, and remind them a few days beforehand.In the future, you could also consider implementing a hostess agreement or contract that outlines the responsibilities and expectations for both you and the hostess. This can help avoid these situations in the future.Overall, it's important to communicate openly and honestly with your hostesses and let them know how their actions (or lack thereof) are affecting your business. Hopefully, they will understand and make an effort to close their shows in a timely manner. Hang in there and keep working towards your goals!
 

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