Frustrated with Home Office: Shattered Dreams and a Knife in the Box

[newchefmommy]

I am so upset. It took almost a week for Home office to ship out one of my shows. When they did it was 3 boxes. 2 boxes came and the other one did not. Some how it went to North Carolina. I live in PA. Well it arrived today, 2 days after I got my other boxes. My customer has been waiting for almost 2 1/2 weeks for her items. I was glad it was here finally!
Oh Wait, thats right, when I opened the box today I heard something rattling. Didn't sound right, so I picked up the womens classic batter bowl. It didn't feel right, I opened the box and there it was shattered into about 2000 pieces with a quik cut paring knive in the box....
I am so frustrated and how did the knife get into the classic batter bowl box???

 

[vwpamperedchef]

CALL HO IMMEDIATELY....

That is not right...do you think someone "handled" the box while in transit?

 

[newchefmommy]

I have no idea what they did...

 

[lockhartkitchen]

My fed ex came yesterday with a large gash in the box that went all the way through the bar pan box inside. Nothing broken, but the bar box looks ugly to bag. Also, the other large box was so squished, that the box inside with stainless mixing bowls, was completely squished. What are they doing with the boxes?

 

[PCwithStay-C]

I would definately call HO about those problems. Even give a call to Fed Ex. So far Ive been lucky with shipments, I dread the day the Fed Ex guys shows up at my door with a broke box!!! Ill probably make the news

 

[tx_deputyswife]

Call HO.

I had a similar problem with my very first show. Her orders showed up, but one box that looked like it had barely survived a tornado was all banged up and more than half of the items were missing. HO replaced them and shipped them out immediately.

 

[micocina]

I too am fed up with fed ex. One of my Host's order had 11 items missing! HO asked if the box was banged up or excessively re-taped... and it was. They said that sometimes they get complaints of this sort. They can't pinpoint the culprit, but they think have an idea of what's going on.

 

[kspry]

It might depend on the delivery person, and not the company.

When I first joined PC, it was UPS. The delivery guy complained about my stairs every time. I tried to laugh it off at first, saying, "you should have been here on move-in day". That got me an evil look.

I am so much happier with FedEx. It is one of 2 guys, and they are not surly like the UPS guy, who sometimes ditched my PC boxes at the curb.