Filing a Claim at the Post Office ?

[thecougchef]

:grumpy:ughhhh.

i have bought the pink trio bowl from TWO different cheffers & both of them have arrived broken! the first one was not insured but the cheffer reimbursed me half (thank youuuu ). the 2nd one we DID insure, LUCKILY, but when i went to USPS.com to get the facts on what i needed to do..it was a loooong list.

i need the original mailing receipt - would that just be the sticker that they put on the box with the article # or do i actually need to have the person who mailed it to me, mail me the original receipt??

i have to provide evidence of value. i have a copy of my check from my online banking. and i have the emails that this cheffer and i exchanged. but is that enough? or do i need to have something from PC saying the true amount of the item??

has anyone else had to file a claim with the post office because of something that they ordered off of here??? im very frusterated that they make you jump through so many hoops! :grumpy:

 

[PamperedDor]

Ok Meghan, breathe!!!

Go to your post office and contact the cheffer who sent the insured one - keep everything in the original shipping package (just as it showed up at your door) you can print out something from HO or CC or even CN that shows the value - (go to May specials) bring it all to the post office and fill out a form there - they will take the stuff and you will be sent a check. Its really not as bad as you think! I know its so frustrating and you have had your share this week - but grab yourself a glass of wine honey, and breathe!

 

[thecougchef]

thanks dor a glass of wine sounds like it would solve all of my problems right now. im so glad tomorrow is my friday.

i paid $9.75 for the bowl
but everything i could find on CC said it was $7.80
that was the host price for may.
is there somewhere else i can look for the actual cost??

 

[chefann]

The host cost would be the only published cost from HO, but you could probably use the price of the dots trio bowl or multiply the host price by 2.5 to get the retail price (since host specials are 60% off).

 

[AnaCash]

Oh no, I'm so sorry to hear about your experience with the broken bowls! It's definitely frustrating when packages arrive damaged, especially when you've taken the extra step to insure them. As for the original mailing receipt, that should just be the sticker that was placed on the box with the article number. And yes, your copy of the check and email exchanges should be enough evidence of value. However, if you want to be extra safe, you could also reach out to Pampered Chef and ask for a confirmation of the true amount of the item. I hope everything gets sorted out for you soon!