Facing a Mess Up: Dealing with Show Closing Issues

[LCOLACHICO]

All of you are such a blessing !!! and I am truly thankful to each and every one of you !!
I love this site and all the support.. and I feel like I am making new friends even thought we talk on the computer ... LOL

I firmly believe that God will bless you when trying to walk in the right >>
their is no other way to do it.. we live in a fallen world..
I seriously began to pray.. and He listened .. and he even spoke to Sondra's heart.

Blessing to all of YOU and may God continue to bless your business and our Country ..
Remember to Vote... keep praying and remember that it will not matter who sits New in the white house>>>>God is always in control..

 

[Curlyone]

Lara, I am so glad that this worked out for you. You are right, you asked God and he took control. Not only is this a learning experience for you, but for the rest of us that are new. I remember my director saying "free is free and 1/2 price is 1/2 price" but it took a moment to really sink in what she was saying.

I still would call HO and let them know the situation, even though it turned out the way it did. Just because she is now changing the ship to address to you. It makes me wonder when the next shoe will drop, if you know what I mean. Does she expect you to deliver the items or have the people pick them up from you?

You were honest with her and you kept your dignity. I think that she tried to bully you and shame on her. And I am speaking from experience here, but people don't really think about us as much as we think they are thinking about us. So don't let this hurt your inner spirit. Like one of the other posts says, "release and move on".

God bless you and your business!

Connie

 

[aPamperedBride]

Update... God is GOOD .. Great !!

but the niece that lives in Allen ... I looked it up from my house and on a positive note I have family that lives in Plano, and a friend that is moving to McKinney ..
so either way I can see family and friends if I do this show...

God is good all the time! If you decide that you don't want to drive all the way over here, I'll be happy to take the show off your hands!

I'm glad Sondra settled down and didn't cancel the entire show. While you "didn't read the fine print", she obviously didn't either! It was there in black and white on the catalogs and on the show planner. You didn't try to deceive her. No one has to take advantage of the 1/2 Price products of the Host Specials, so Hosts can let them go unused if money is tight. As someone else said, you don't make $$ off of these either, so don't try bending over backwards to make people happy using them!

By having the show shipped to you, you know you get your OSOs! Go the extra mile and sort the rest of the orders for her since you have to get yours out anyway. We're called as Christians to show grace/extend love when people aren't acting worthy, so remember that a star is best seen at night and let your light shine! We all have challenges that allow us to grow.

 

[peichef]

wow. How did I miss this thread!?!?Lara, I am so sorry that you had to go through so much drama -- but what a blessing that your story had a happy ending.
IMO, you did everything right (once you realized your mistake). You acknowledged that you made a mistake & were so gracious in trying to serve your customer to the highest level.
I'm soooo glad that she came to her senses.
And WAY TO GO on getting multiple bookings from her show. You obviously did a GREAT job in order to get so many bookings .

 

[ChefEileen]

Lara; I also missed this thread. You handled the situation very professionally and you should be very proud of yourself. I am sorry you had to go though the mess though, some people are not happy unless they make everyone else miserable.

 

[legacypc46]

...some people are not happy unless they make everyone else miserable.

Oh so true, and oh, so sad.

 

[LCOLACHICO]

well it looks like the booking are not going as planned ...

My Nov show canceled today.. said that she just had to many things going on.. but I offered her the catalog show anyway..

my show for this Sunday it still holding but Host said she has no idea how many are going to show.. Honestly.. I want to walk :yuck:... she wants me to buy all the ing. for 3 different recipes.. not a big deal.. but still it puts me out.. and i am just frustrated with the whole ordeal... :grumpy:

Sorry to keep venting.. but THanks for listening... you all really make me feel loved:love:

thanks for all the support !!!!

 

[tabnat80]

You are in charge of YOUR busines. If you don't put your foot down, folks are going to run all over you. Believe me. I have been there. If the host for Sunday wants to do 3 recipes, make her buy the ingredients for 2 of the recipes. I don't buy ingredients for anyone unless they just can't afford it because it cost ME money. And if I am buying, I'm not doing 3 recipes. Good luck to you.

 

[pcchefjane]

Did you agree to give this Host a "Free Show" or does she plan on paying you back? It's not fair for you to buy all the ingredients for her! She gets the $15 of FPV for buying the ingredients if the Show is only $150! Do you think the original Host called and caused the cancellation and expecting you to buy the ingredients? I only do that when I offer my "Free Shows" for registering at my booths...just as an incentive!

Lara, do what you can but I would definitely be sure you delivered the orders! I sure would not trust this lady to do so! Sounds like she could "be in a bad mood" and "forget" to deliver everyone's order and they get made at you!

Hang in there, Sister!

 

[LCOLACHICO]

Did you agree to give this Host a "Free Show" or does she plan on paying you back? It's not fair for you to buy all the ingredients for her! She gets the $15 of FPV for buying the ingredients if the Show is only $150! Do you think the original Host called and caused the cancellation and expecting you to buy the ingredients? I only do that when I offer my "Free Shows" for registering at my booths...just as an incentive!

Lara, do what you can but I would definitely be sure you delivered the orders! I sure would not trust this lady to do so! Sounds like she could "be in a bad mood" and "forget" to deliver everyone's order and they get made at you!

Hang in there, Sister!

No I never said a thing about a free show.. she said that she will have her bf pay me back..

i hope its true.. worse case .. i have everything from her show sent to me and i hold her items till she can pay me for the ing..

I am not sure what to think about this past host... I think I am just going to be done all together when this next show is over... her daughter wants to do a catalog show for the school she works at.. but travels to 4 different ones and wants to leave catalogs every where.. I am not liking that and I think I need to put my foot down and just say no.. Really what do I have to loose.. a headache !! LOL

Just bummed.. still new to TX and feel like i am on a dry road..
this time last year I was so busy.. and I had a blast.. I love the holidays..

Oh well ... I will be positive !!!! it will happen

 

[lauradahl]

No I never said a thing about a free show.. she said that she will have her bf pay me back..

i hope its true.. worse case .. i have everything from her show sent to me and i hold her items till she can pay me for the ing..

I am not sure what to think about this past host... I think I am just going to be done all together when this next show is over... her daughter wants to do a catalog show for the school she works at.. but travels to 4 different ones and wants to leave catalogs every where.. I am not liking that and I think I need to put my foot down and just say no.. Really what do I have to loose.. a headache !! LOL

Just bummed.. still new to TX and feel like i am on a dry road..
this time last year I was so busy.. and I had a blast.. I love the holidays..



Oh well ... I will be positive !!!! it will happen

Lara......prayers to you for moving thru this situation. You don't know how many of us have learned along with you what to do and how to handle something like this. I know you are ready to be "rid" of it all...if this daughter seems genuinly excited about doing the catalog thing...maybe this will help you "get off that dry road" you are traveling down. You never know where it may lead? You made it this far and you won't be brought to it with out Him getting you thru it.

 

[pcchefjane]

I'd let the daughter do the catalog thing. I just had a catty show with a teacher and he had over $500 in orders! If she takes them to 4 schools, it could be huge. I had the order sent to me since it had several "outside orders" for customers from a fair booth and sorted it for him. I put thank you notes in each one (my DD sells Close to my Heart scrapbooking, stamping, and cardmaking supples so I make the cards myself) and offered a free Spice if they booked a Show in November! There was 12 orders from the teachers. I am doing another teacher one (Cooking Show) on Nov 11th and I hope that will be a good one too!

 

[Curlyone]

I'll be thinking about and praying for you on Sunday. Keep your head up high and your spirits too!

I had a similar situation and now I take control of my calendar and remember, it is YOUR business not theirs.

I attended a class at conference with Yvette Yeomans and Nancy Zawicki (not sure of the correct spelling) called Win Win Host Coaching. They were awsome. I asked them both to send me their notes from the workshop and they did. Nancy mailed me a copy and Yvette sent me hers via email. I found that coaching the host makes all the difference. I find out what they want and they find out how I operate MY business.

My computer crashed back in September and I no longer have Vyettes' notes, but you could go to her personal web site and ask her to send you her notes. I really think that you would like to see what she had to say. She is a million $ sales person. pamperedchef.biz/yvette

Good luck!

Connie

 

[Hathery]

I haven't got much to add other than I feel really bad you had to go through this situation! I had an issue last week where a reminder email was sent automatically from my PWS to a guest invited by a hostess, and I had used postcalls to send her a reminder phone call about the show. She emailed me with "Stop emailing me at work and calling me at home. You do not have permission to do either of those things. Stop now." I was really hurt...I hadn't even sent the emails (my host did, and my PWS sent the reminder automatically), and my postcalls reminder was just a friendly "Hope to see you there!" It bugged me for a few days, but I realized that not everyone is tactful and I shouldn't take it personally.

 

[babywings76]

I haven't got much to add other than I feel really bad you had to go through this situation! I had an issue last week where a reminder email was sent automatically from my PWS to a guest invited by a hostess, and I had used postcalls to send her a reminder phone call about the show. She emailed me with "Stop emailing me at work and calling me at home. You do not have permission to do either of those things. Stop now." I was really hurt...I hadn't even sent the emails (my host did, and my PWS sent the reminder automatically), and my postcalls reminder was just a friendly "Hope to see you there!" It bugged me for a few days, but I realized that not everyone is tactful and I shouldn't take it personally.

Oh that is just terrible! Sorry someone did that to you, it's hard to let that stuff go and not let it eat at you. People just don't realize sometimes that their reactions, and over-reactions can really affect people who are just trying to be thorough in their job. Did you let the host know about what she e-mailed you? Maybe she'll let her in on how things worked and then that lady will feel guilty. Probably not, but it would be great if she did!

 

[DebbieSAChef]

Great job Lara, handling this problem. I have had many hosts who have unfortunately tried to bluff me. Insisting that they would never have anything to do with PC if I didn't give in to their demands. Just like my toddlers and you know what? I held my ground, prayed and God took care of it each time. They would call me back, apologize and continue with their show order.

It's silly but there are many immature people we will have to deal with in this business and just as everyone stated on here, this is YOUR business and you run it how you see best! You can't please everyone but as long as you please the Lord and your family you will be fine!

Debbbie :chef:

 

[Hathery]

Oh that is just terrible! Sorry someone did that to you, it's hard to let that stuff go and not let it eat at you. People just don't realize sometimes that their reactions, and over-reactions can really affect people who are just trying to be thorough in their job. Did you let the host know about what she e-mailed you? Maybe she'll let her in on how things worked and then that lady will feel guilty. Probably not, but it would be great if she did!

No, I didn't let my host know. She's a very high-strung/worrying sort of personality, and I think she would be absolutely crushed if she knew someone said that to me. She's a good friend and I wouldn't want to burden her with it (although it might be worth her while so she doesn't try inviting that person to any more DS parties!)

I think some people think that all DS people are crooks, so we're definitely going to get the short end of the stick sometimes.

 

[PChefPEI]

Just catching this thread! So sorry you had to deal with this woman...some people are just unbelieveable!! At least it all worked out and I'm very glad for you.

As Kelly said...Bless and Release!!!!!!

 

[LCOLACHICO]

First let me just tell you all how thankful I am to have all of you here !!! you all have no idea what a wonderful support you are to me.. and i mean that..
I would be lost w/o cs.. really.. all of you are the reason why I stay motivated.. you all listen and give advice.. which is a blessing.. thank you!!

Update on this Sundays show.. My host Cynthia is so sweet.. she really has a great heart.. although the show was a bomb!! if it were not for her outside orders it would have been a no go.. She was doing this show for her bf and invited all of his friends.. (who apparently do not like her) Lets just say that this was the Rudest group I have ever worked for.. They were terrible LOL .. they even said to me " what part if Texas are you Not from"..
and I said born and raised CA girl !! I am sure that made them sick LOL
really their attitude was so bad that i had to laugh.. I told Cynthia please enjoy yourself and have fun.. I am here for you and Jerry.. not them and if they choose not to order.. its their loss :O)

she had one of her friends who went to Sondra's show come to this one too. Wow can I just say that she ordered another $130. from me !! .. she is not interested in hosting a show nor a book one.. but that is ok.. she will continue to order from me

I told her that I wanted to give her a special thanks ... I know that she wanted the dill season and she loves new recipes .. I told her that I would order her the dill season and a seasons best cookbook at no charge..
I know that it is not much but she was so thankful !!

It made me realize that I was being blessed..

So the daughter that was going to do a catalog show has decided to do a show !!! Yeah and I am excited.. and the niece in Allen, TX canceled and said that maybe she would do one next year.. that right now she is just to busy.. and that is ok.. it will all work for God's glory !!!

THANk You ALL !! I love reading all your advise and also love that you all share your stories too. I understand that I am not alone and I am always here for you too !!

lara

 

[LCOLACHICO]

I haven't got much to add other than I feel really bad you had to go through this situation! I had an issue last week where a reminder email was sent automatically from my PWS to a guest invited by a hostess, and I had used postcalls to send her a reminder phone call about the show. She emailed me with "Stop emailing me at work and calling me at home. You do not have permission to do either of those things. Stop now." I was really hurt...I hadn't even sent the emails (my host did, and my PWS sent the reminder automatically), and my postcalls reminder was just a friendly "Hope to see you there!" It bugged me for a few days, but I realized that not everyone is tactful and I shouldn't take it personally.

I am so Sorry that this happened to you !! that was so mean...
you know people are so mean with words and what they don't get is that
once you say them .. you can't take them back. no matter how bad you feel..
people need to think twice before they speak or write.. sometimes its best to say nothing at all... that is what my mom used to say.. "if you have nothing nice to say, say nothing at all "and that is where I try to stand... now I have fallen before but I try to live by this...

 

[Ish]

update.. it went terrible !! I called her an tried to explain the situation that the FPV can't be used towards the half priced items.. and she cut me off and said I don't understand.. so I used the chart the pc gives us as a guide and I walked her through the guest sales, the FPV, and the 1/2 prices items and the discount.. so on..
as I started to explain what we can do.. she said call I call you in the morning I can't deal with this right now I have my daughter coming over and I need to tend to the dogs..

I am in tears... She didn't let me finish ... I can only imagine what thoughts that she is having...

She is my host that wanted to know what she got for 3 people booking shows from her party.. Bottom line is that we have I guess .. not had great communication.. I am not sure what her last consultant did for her.. but man this is a PITA ... I wanna toss the towel.. she is an older lady and the expectations are draining me...

Not to pat myself on the back.. but I got outside orders that I added to her show to help her meet the $600. and now I feel like Sh**..

Sorry guys.. I just feel so sad...

I'm sorry this is happening to you... I know it sucks but keep your head up and stay positive....
Don't pose it as " we have a problem" pose the issue as " we will need to change a couple of things around and this is what you will get instead"

This happened with one of my first hosts... I didn't know how it worked and long story short, she wasn't very happy with the situation.

I figure that since it was my mistake, I offered to eat half the cost of that product therefore giving her the item at half off (one more than she would have got originally)and put the spin on all the other free stuff she could get with her free product balance... she took me up on the offer, she was happy and in turn the bookings I received form her show were going in to the shows knowing that I care about my hosts. They were willing to still keep their shows...and all was well.
even if you eat some of the commission from this show because of this mistake, you will still have the benefit of the shows you were able to book off of her.

give her a chance to cool off and work your magic!! Good luck!!