Effective Host Coaching Calls: Timing, Frequency, and Tips

[Jennie4PC]

Hey, I am hoping everyone can help me out I was wondering when everyone does host coaching calls, ie how close to the show and how many you do and what do you say I know this sounds kind of silly, my director did have training but I did not go to it and she is now over 300 miles away any help would be appreciated Thanks in advanced

 

[yummy4tummy]

I try to do the host coaching ASAP. In my host kit I put several flyers on how to have a successful show (catalog or kitchen) going to start putting in a "host bingo" flyer to maybe get them more motivated to fill out guest lists and use the online e-invites...I even offer to send these out too if they just get me the list of names and emails. I just have had no luck with my hosts doing the web invites. Either they don't do internet or they claim they don't know anybody that has internet.

I am not as aggresive as alot of people are. I just let them know that their party will only be as successful as they make it. I hold up my end of the bargain by making it (or trying to make it) a good time for all but if they want to earn free products, they need to make some effort on getting their friends and family involved. I hope this helps. Valky

 

[chefann]

Jennie, I recommend reading through the 3-call system that's in the Recipe for Success. The Home Office has already figured out what works best and put it in an easy-to-use guide for us. That doesn't mean that you can't tweak the system if you have to, but the 3-call system gives you a place to start.That said, I have to admit that I've been really bad in the past with my coaching. If I book 2 months away, I wait about a week before sending the host pack, and then I call when I think they've gotten it. I do try to get address labels from my hosts about a month before the show date so that I can get the invites out in plenty of time. Then I try to call each host about once a week, just to stay in touch, answer questions and make sure we're on track for having good attendance and outside orders.

 

[AJPratt]

I'll call them to confirm their address and then call then and go through the show planner and the sheet from the RFS..

 

[mom2leelee]

You can download host information sheets. These sheet have all of the hot items you need to hit in your 3 calls listed like a checklist. I have found them really helpful. What I have also found helpful is penciling in my HCC on my calender. I mail out all of my host packets one for the next month in the middle of the current month. I do a HCC 4-5 days later to go over the packet and get them excited. About 7-10 days before the show I do HCC #2 to encourage them to boost attendance and let them decide if they want savory or sweet. I call 1-2 days before the show to get a head count, remind them to do a reminder call and get directions and select a specific recipe. Hope this helps!!!

 

[Jennie4PC]

thanks you guys that really helps

 

[tlennhoff]

I've converted the Host Information Sheet to word for those that would like to be able to edit it