jmwinfree
- 5
Hi, I'm writing this post for one of my recruits. I've never been in this situation before, so I was hoping someone would have some advice. My recruit had a show recently and managed to get it up to $700, her biggest show yet. One of the orders she put on the show was an outside order from a customer at a vendor fair. It totaled about $30, but put the show over the $700 mark by about $.50. She submitted the show yesterday, and then got an email last night saying the outside order's credit card was declined. She called the customer, and the customer basically hung up on her, saying she'd call back in an hour. She hasn't heard from her since, and has left another message with her today. Needless to say, she's worried the customer is aware she used a bad credit card and won't be able to resolve this issue. The question is, because the show had been submitted already, what will happen if she has to pull this order? She can't afford to front the money for it, and shouldn't have to, but will this affect the host's benefits? Also, if she's able to cancel that order, would she be able to put another in its place to put it back over that $700 mark? I had advised her to call the customer one more time and tell her she has to submit the show within the next 24 hours, that if she doesn't hear from her by then, her order can't be placed, and also to call the home office at that point to see what could be worked out, but wanted to see if there were any other suggestions here as well. Anything helps. Thanks!