Send Request for Payment to Customer New Beta

[firediv]

I have a customer who placed a order but did not complete the check out. How do I send her a request for payment, like a link to bring her back to her order? I told her to sign in and it should be there. She says it's say she doesn't exist.

Should I just have her cancel and start over or can I send her a link?

Thanks in advance
Doug

 

[raebates]

Sounds like you'll need to have her start all over.

 

[Admin Greg]

Hi Doug,Thank you for reaching out. In this situation, it would be best to have the customer cancel their incomplete order and start a new one. They may have accidentally created a new account or entered incorrect information, which is why they are unable to find their order. You can also offer to assist them with creating a new order if they are having trouble.Alternatively, if your website has a feature for sending payment request links, you can try sending one to the customer's email address. However, this may not work if their account is not set up properly. It's always best to confirm with the customer before taking any action.I hope this helps and please let me know if you have any further questions.Best,