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Pampered Chef: Sales Customer Care Calls

  1. RachelNguyen

    RachelNguyen Guest

    Hi all,

    I wanted to share that I made my first customer care calls today. I called folks from my first party and asked about how they liked their products so far. I even gave out a recipe to someone who had a family skillet! I probably spent about 20 minutes on the phone altogether. Mostly I just left my number on answering machines. But by golly, it was great to get the phone calls going and the folks I did talk to were happy I called.

    So I guess I am writing to say that it isn't so hard! I just thanked them for their orders, asked about their products and offered my number in case they need help with anything in the future. Easy!

    Love,
    Rachel
     
    Feb 7, 2006
    #1
  2. krzymomof4

    krzymomof4 Veteran Member Silver Member

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    I like Rachel decided to bite the bullet last night and made 5 calls. The outcome wasn't so bad. 1 was a host coaching call who decided to cancel when I called. 1 I left a message for and the other 3 want me to call back in April so they can have summer shows. One wasn't even a potential host!!

    Great Job Rachel!!
    Thanks to all for that budge in the right direction!
     
    Feb 7, 2006
    #2
  3. Kristen

    Kristen Member

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    It's so funny you mention this because I, too, have really just started to make customer care calls. I was always very hesitant to do so because when I first started my business I felt like I was always on the phone trying to get bookings and was very easily discouraged. But CCC are easy!! I do the same thing you do, Rachel...just ask how they're enjoying their products and ask if they have any questions. I've only talked to a handful of people (lots of voice mails) but everyone I've talked to so far has been very nice and seemed to appreciate my call.
     
    Feb 7, 2006
    #3
  4. heat123

    heat123 Legend Member Silver Member

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    good for you!

    If only I could make myself do CC calls! I tried for about a week and have not done it since! I have this huge phone phobia and hate the idea of doing it! I know I need to get over it to further my business but am stumbling every time I think about it!

    That's great for you!
     
    Feb 7, 2006
    #4
  5. Kristen

    Kristen Member

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    Heather, what helped me is by opening the conversation saying, "I'm making some customer care calls this evening and just wanted to check in with you to see how you're enjoying your products..." That way your customer knows why you're calling and that it's not to try to sell you something. For me, it seems to take some of the pressure off. At the end of the conversation you could always mention upcoming host specials, but at least you haven't started the conversation off with them on the defense. Also, something I just started about a week ago is picking several evenings a night when I want to make calls. Then in my consultant planner I write down the names of 5 people I'm going to call that night. It just holds me a little more accountable, and it feels good to cross each name off after the call. Plus, it keeps me from feeling overwhelmed and like I have to call EVERYONE in one night.
     
    Feb 7, 2006
    #5
  6. sweet

    sweet Member

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    I do cc calls, specially after a booth, to thank them for taking the time to fill up a ballot, and the reponse I've got from it, give me the courage to do more!! the only problem I have so far is I cannot get the one that said that they would like to host a show to actually host a show.
     
    Feb 7, 2006
    #6
  7. pamperedbecky

    pamperedbecky Legacy Member

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    I think these are all great ideas!! I think keeping it short and simple and announcing right at the beginning saying you're making customer care calls or you're calling to see how they're liking their products from ______'s show is nice and non-threatening to both you and the customer. It's a great way to get more comfortable with them and eventually when you get a good feel that someone is REALLY enjoying everything, you may be able to work up to throwing a booking line in there! :)

    Kristen, I love your idea of writing down who you are going to call because then you can check them off the list! I agree, it feels like you've accomplished a major task when you can check it off, even if it wasn't that huge to begin with.

    I'm glad you guys all shared what you're experiences have been like so far! :)
     
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