Effortless Customer Care Calls: My Experience and Tips - Rachel

Click For Summary

Discussion Overview

This thread centers around participants sharing their experiences with making customer care calls as Pampered Chef consultants. They discuss their feelings about the process, outcomes of their calls, and strategies for overcoming challenges associated with making these calls.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, shares that making customer care calls was easier than expected and received positive feedback from customers.
  • Another participant mentions making several calls, including a host coaching call that resulted in a cancellation, but also received interest for future shows.
  • One participant expresses initial hesitation about making calls due to past discouragement but found the experience of customer care calls to be enjoyable and appreciated by customers.
  • Another participant discusses their struggle with phone phobia and the difficulty in making calls, despite recognizing its importance for their business.
  • One participant offers a personal strategy of starting conversations by explaining the purpose of the call, which they found helpful in reducing pressure.
  • Another participant mentions making calls after events to thank attendees, which boosted their confidence to continue making calls.
  • One participant highlights the value of keeping calls short and non-threatening, suggesting that this approach can lead to more comfortable interactions.

Areas of Agreement / Disagreement

Views differ on the ease and comfort level of making customer care calls, with some participants finding it manageable and others expressing significant anxiety about the process. No clear consensus emerges regarding the overall experience.

Contextual Notes

Participants' experiences vary widely, reflecting different levels of comfort with phone communication and varying outcomes from their calls.

Who May Find This Useful

Consultants looking for personal experiences related to customer care calls and strategies for overcoming challenges in making these calls may find this discussion relevant.

R
RachelNguyen
Hi all,

I wanted to share that I made my first customer care calls today. I called folks from my first party and asked about how they liked their products so far. I even gave out a recipe to someone who had a family skillet! I probably spent about 20 minutes on the phone altogether. Mostly I just left my number on answering machines. But by golly, it was great to get the phone calls going and the folks I did talk to were happy I called.

So I guess I am writing to say that it isn't so hard! I just thanked them for their orders, asked about their products and offered my number in case they need help with anything in the future. Easy!

Love,
Rachel
 
I like Rachel decided to bite the bullet last night and made 5 calls. The outcome wasn't so bad. 1 was a host coaching call who decided to cancel when I called. 1 I left a message for and the other 3 want me to call back in April so they can have summer shows. One wasn't even a potential host!!

Great Job Rachel!!
Thanks to all for that budge in the right direction!
 
It's so funny you mention this because I, too, have really just started to make customer care calls. I was always very hesitant to do so because when I first started my business I felt like I was always on the phone trying to get bookings and was very easily discouraged. But CCC are easy!! I do the same thing you do, Rachel...just ask how they're enjoying their products and ask if they have any questions. I've only talked to a handful of people (lots of voice mails) but everyone I've talked to so far has been very nice and seemed to appreciate my call.
 
good for you!If only I could make myself do CC calls! I tried for about a week and have not done it since! I have this huge phone phobia and hate the idea of doing it! I know I need to get over it to further my business but am stumbling every time I think about it!

That's great for you!
 
heat123 said:
If only I could make myself do CC calls! I tried for about a week and have not done it since! I have this huge phone phobia and hate the idea of doing it! I know I need to get over it to further my business but am stumbling every time I think about it!

That's great for you!
Click to expand...
Heather, what helped me is by opening the conversation saying, "I'm making some customer care calls this evening and just wanted to check in with you to see how you're enjoying your products..." That way your customer knows why you're calling and that it's not to try to sell you something. For me, it seems to take some of the pressure off. At the end of the conversation you could always mention upcoming host specials, but at least you haven't started the conversation off with them on the defense. Also, something I just started about a week ago is picking several evenings a night when I want to make calls. Then in my consultant planner I write down the names of 5 people I'm going to call that night. It just holds me a little more accountable, and it feels good to cross each name off after the call. Plus, it keeps me from feeling overwhelmed and like I have to call EVERYONE in one night.
 
I do cc calls, specially after a booth, to thank them for taking the time to fill up a ballot, and the reponse I've got from it, give me the courage to do more!! the only problem I have so far is I cannot get the one that said that they would like to host a show to actually host a show.
 
I think these are all great ideas!! I think keeping it short and simple and announcing right at the beginning saying you're making customer care calls or you're calling to see how they're liking their products from ______'s show is nice and non-threatening to both you and the customer. It's a great way to get more comfortable with them and eventually when you get a good feel that someone is REALLY enjoying everything, you may be able to work up to throwing a booking line in there! :)

Kristen, I love your idea of writing down who you are going to call because then you can check them off the list! I agree, it feels like you've accomplished a major task when you can check it off, even if it wasn't that huge to begin with.

I'm glad you guys all shared what you're experiences have been like so far! :)
 

Frequently Asked Questions

What are Effortless Customer Care Calls?

Effortless Customer Care Calls are proactive outreach efforts made by direct sales consultants to connect with their customers, ensuring they are satisfied with their purchases and offering assistance with any questions or concerns. These calls aim to build relationships and enhance customer loyalty.

How can I prepare for an Effortless Customer Care Call?

Preparation for these calls involves reviewing customer purchase history, noting any previous interactions, and preparing a friendly script or outline. It’s also helpful to have product information handy to answer any questions and to think of ways to personalize the conversation based on the customer's preferences.

What tips can I use to make my calls more effective?

To make your calls more effective, focus on being genuine and personable. Start with a warm greeting, express appreciation for their business, and ask open-ended questions to encourage dialogue. Listening actively and responding to their needs will help build rapport and trust.

How often should I make Customer Care Calls?

It’s beneficial to make Customer Care Calls regularly, ideally within a week or two after a purchase, and then follow up every few months. This frequency helps maintain the relationship without overwhelming the customer, allowing you to stay top-of-mind while providing valuable support.

What should I do if a customer has a complaint during the call?

If a customer expresses a complaint, it’s important to listen carefully and acknowledge their feelings. Apologize for any inconvenience and ask how you can help resolve the issue. Providing solutions or alternatives can turn a negative experience into a positive one, reinforcing customer loyalty.

You must log in or register to reply here.

Similar Pampered Chef Threads

Boosting Sales: My Success with Customer Care Calls for My DS Business
  • princessmeshelle
    • Pampered Chef Sales
Replies
2
Views
1K
Admin Greg
Boost Your Customer Care Calls with These Proven Strategies
  • janetupnorth
    • Pampered Chef Sales
Replies
13
Views
2K
ChefBeckyD
Overcoming Fear of Customer Care Calls: Tips for New PC Consultants
  • Raenstorm
    • Pampered Chef Bookings
Replies
4
Views
2K
Raenstorm
Improve Customer Care with Personalized Email Communication
  • Bren706
    • Business, Marketing and Customer Service
Replies
2
Views
3K
Admin Greg
Maximizing Customer Connections: Tips for Consistent Phone Outreach Success
  • Brianne
    • Pampered Chef Sales
Replies
4
Views
2K
Wildfire
Overcoming Anxiety of Making Customer Care Calls
  • dkitten13
    • Business, Marketing and Customer Service
Replies
11
Views
2K
mrshamel3808
Do I Need to Make Customer Care Calls to My New Recruit's Friends and Family?
  • naekelsey
    • Business, Marketing and Customer Service
Replies
4
Views
2K
naekelsey
First Time Doing Customer Care Calls!!!
  • ameliasurf
    • Business, Marketing and Customer Service
Replies
2
Views
1K
Admin Greg
Effective Timing for Customer Care Calls: Tips for Busy Moms
  • KrisGio
    • Pampered Chef Bookings
Replies
10
Views
2K
cherylsam
Organizing 100 Customer Care Calls: Tips & Ideas
  • KCPChef
    • Pampered Chef Bookings
Replies
2
Views
3K
raebates
Back
Top