Cleaning Food Chopper - Rude Customer?

Click For Summary

Discussion Overview

The thread centers around experiences with cleaning the Pampered Chef food chopper, particularly regarding persistent onion odors after use. Participants share their cleaning methods and discuss a customer's comment about the smell during a cooking show.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, mentions washing the food chopper by hand and experiencing lingering onion odors despite thorough cleaning.
  • Another participant shares their experience of using a dishwasher and suggests soaking the chopper if washing by hand, emphasizing the importance of air drying the pieces.
  • One participant notes that they use gel dishwasher soap with bleach and have not encountered any odor issues.
  • Another participant suggests chopping other foods like peppers to mitigate the onion smell and mentions using vinegar as a cleaning aid.
  • Several users mention that they have not experienced any odor problems with their food choppers.
  • One participant attributes the odor issue to the rubber lid of the chopper and shares their method of using a natural solution for cleaning.
  • Another participant recommends using lemon juice as a cleaning agent to eliminate odors.
  • One participant expresses that they do not think the customer was rude for mentioning the smell, viewing it as a natural reaction.
  • Another participant recounts a conversation with their director who suggested that odors could indicate bacteria, which prompted them to change their cleaning habits.

Areas of Agreement / Disagreement

Views differ on the effectiveness of various cleaning methods and the presence of odors, with some participants reporting no issues while others have experienced them.

Contextual Notes

Participants share personal cleaning experiences and methods, reflecting a range of practices due to differing access to dishwashers and cleaning products.

Who May Find This Useful

Consultants looking for insights on maintaining the cleanliness of their food choppers and managing customer perceptions regarding product odors may find this discussion relevant.

C
cindykl2009
Messages
12
I have been going fast and furious with cooking shows lately. When I'm doing a show, I love to demo the food chopper for chopping onions. I find that everyone can relate to the terrible task...lol Now of course I always wash my tools (by hand) before I leave the show. Many times I just leave all my product in my car since I will be having another show in a day or two. When I am at home and use my food chopper, I also wash it well, again by hand. I don't have a dishwasher but do try to use as hot and soapy water as I can stand. Unfortunately, many times there is still an onion odor on my food chopper. Last weekend at a cooking show one of the guests picked up the food chopper and said, "Ew...it smells like onion!" :eek: I can't even remember what my response was but her comment didn't turn into a big deal. Ok, after all that my question is this. Should I soak my food chopper in a hot water with a little added bleach? Has anyone else experienced this issue?
 
I always wash my in the dishwasher. I would soak it for a little while if I were washing it by hand. Once you've washed it and rinse/dry it, do not put it all back together. Leave all the pieces out for some "fresh" air. Then put it back together before you leave for your shows.

HTH,
 
I too do not have a dishwasher, but I buy gel dishwasher soap because it has bleach in it. When I come home from a show I wash all my tools, except stones of course with dishwasher soap, then as stated in previous post I lay all my tools out to air dry. I have never experienced an odor problem.
 
  • Thread starter
  • #4
Thanks all!
 
Maybe chop a few other things w/ it like peppers and such, and also soak it in hot water and air dry...maybe a little vinegar too? I've had my original chopper for 6 yrs and have never noticed a smell to it.
Do YOU notice an onion smell or do you think the customer was a little more sensitive to it?
 
I've never had a problem with mine and I usually wash it by hand too.
 
I think the problem is not the chopper itself it's the rubber lid. I leave mine to air but once in a while I spray it with a natural solution with a thyme base no chemicals. It usually works. the older chopper's lid did not smell like the new one. Let it breathe I guess when it's not in use...
 
Lemon juice is great for that! I cut lemons up and leave it on for a few minutes. Then I wash in hot water. Never have an onion smell.

Debbie :D
 
Mine has smelled like onions before too. I'm glad you started this thread - these are some great ideas.

I don't think the customer was rude to mention it. She was probably just surprised. I probably would say something too:)!
 
I had a problem with mine smelling before and mentioned it to my director. They told me it shouldn't smell of food and if it did that it was bateria. That freaked me out. I do have a dishwasher and am sure to wash it in there now & seems to have taken care of the problem. Aslo washing it right away after use if by hand and not letting it sit for a few hours seems to help. Love the ideas given.
 

Frequently Asked Questions

What should I do if a customer is rude while discussing the Cleaning Food Chopper?

If a customer is rude, it's important to remain calm and professional. Acknowledge their concerns and listen actively. Respond with empathy and try to understand their perspective. If necessary, offer to resolve their issue or escalate it to a supervisor if you feel it's beyond your ability to handle.

How can I handle complaints about the Cleaning Food Chopper effectively?

To handle complaints effectively, first listen to the customer's issue without interrupting. Validate their feelings and apologize for any inconvenience they experienced. Provide clear information about the product and offer solutions, such as a replacement or refund, if applicable. Always follow up to ensure their satisfaction.

What if a customer is dissatisfied with the Cleaning Food Chopper's performance?

If a customer is dissatisfied, ask them specific questions about their experience to understand the issue better. Offer tips on how to use the product correctly or suggest troubleshooting steps. If the product is defective, discuss return or exchange options to resolve their dissatisfaction.

How can I prevent rude interactions with customers regarding the Cleaning Food Chopper?

To prevent rude interactions, ensure that you provide clear and accurate information about the Cleaning Food Chopper during sales presentations. Set realistic expectations about the product's performance and encourage customers to ask questions. Building rapport and trust can also help minimize potential conflicts.

What are some strategies for de-escalating a situation with a rude customer?

To de-escalate a situation, maintain a calm and friendly demeanor. Use active listening to show you care about their concerns. Avoid taking their rudeness personally and focus on finding a solution. You can also suggest taking a break from the conversation if emotions are running high, allowing both parties to cool down.

You must log in or register to reply here.

Similar Pampered Chef Threads

Food Chopper Clear Collar Question
  • kam
    • Business, Marketing and Customer Service
Replies
5
Views
4K
kam
Is It True? Pampered Chef Warranty and the Food Chopper
  • emiscookin
    • Business, Marketing and Customer Service
Replies
7
Views
2K
emiscookin
Help for Customer with Broken Food Chopper Under Warranty
  • mandak
    • Business, Marketing and Customer Service
Replies
2
Views
2K
marionwilliams
Cleaning Tips for Food Chopper Blades
  • ms_twana
    • Products and Tips
Replies
23
Views
5K
Brenda.the.chef
Differences Between Food Chopper & MFP: When to Use What?
  • mom4angela
    • Products and Tips
Replies
4
Views
3K
Staci
Beware.... of the Old Ice Cream Scoop!
  • alidafrizzell
    • Business, Marketing and Customer Service
Replies
14
Views
13K
pcgogetter
Question about Pampered Chef Food Chopper: Is it Supposed to Do That?
  • Polliewiggle
    • Products and Tips
Replies
8
Views
5K
babywings76
Pampered Chef Food Chopper Warranty: Lifetime vs 5 Year Explained
  • christinaspc
    • Products and Tips
Replies
4
Views
10K
Staci
Does Anyone Else Have Issues With the Food Chopper??
  • GingerChef
    • Products and Tips
Replies
12
Views
7K
Hunter Mom
Urgent What to Do About Backordered Item
  • tracyt
    • Business, Marketing and Customer Service
Replies
7
Views
2K
wadesgirl
Back
Top