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Beware.... Of the Old Ice Cream Scoop!

alidafrizzell

Member
Gold Member
Mar 4, 2005
206
3
A few days ago I had a message from a customer. I will add that she has placed one order with me online is on my newsletter list... I thought it was quite "unique"


A week ago I was doing some cleaning and had a few dirty dished is the sink when I decided to scald what I was cleaning....long story short, my ice cream scoop caught some of the running, scalding water and exploded, hitting me in the side AFTER it hit my chopper and took a piece out of it! I was wondering if there is any way the company would possibly replace the two items for me. I donned two bruises for a week, could not figure out what hit me until TWO rooms away, I found the plastic piece and the metal piece that blew out of the end of my ice cream scoop. Just thought I would ask you and see what you think....it could only happen to me ;)

Thanks ~ DEB

My Response...
Good Morning Deb!
Oh my goodness! I have heard alot of stories before but I have to admit this is a new one! The food chopper could possibly be replaced if you have purchased it with in the past 5 years. Did you get that through me? If so I can track it for you. If not we have to attempt to do it through home office. The ice cream scoop sounds like it is the older version of the Ice cream scoop. That would not be not be guaranteed any longer. It only had a one year on it and the new one has been out for at least two years now. Let me know on the chopper and we can go from there.

No, I don't think I got it from you, don't remember exactly when or who I got it from. I know, it's a freaky story, isn't it? I thought I had been shot, it sounded just like a gun and I was blinded by the white powder it left off. You should have seen me trying to find the culprit...took me forever to look two rooms away for the ammo...LOL!!! I had a T-shirt and a sweatshirt on and it left two bruises in my side. I was so thankful it didn't get my eyes, with that power, I'm sure it would have taken an eye out, that' for sure. It's something I will never forget! I really use my chopper on a regular basis and would really like to see if I could get it replaced, I will miss my ice cream scoop as well :( Just let me know what I need to do. Thanks ~ Deb

My Response
Deb..
I am more than happy to order a new of both for you if you wish. The Ice Cream Scoop is a different one now but is actually much better than the old one and also does not have that little end you spoke of:> Your total would be $49.49. Let me know if you would like me to order this for you and I will get it going!

Last message from customer...
Actually, I was hoping the company itself would replace these items.
 

Sheila

Legend Member
Gold Member
Mar 26, 2008
5,425
84
That ice cream scoop went under recall for that very reason. http://www.cpsc.gov/en/Recalls/2012...ce-Cream-Dippers-Due-to-Impact-Injury-Hazard/ Have her contact HO so they can find when it was purchased. She should have been notified by the consultant that it was under recall. They might still honor the recall & give her the current one. ;)

And as for the food chopper, if they know that the collar was damaged by the exploding ice cream scoop, they'll probably do the adjustment on that too.
 

esavvymom

Legend Member
Staff member
Sep 8, 2008
7,919
146
Had she purchased the scoop from you, you should have been notified by the company directly. Otherwise, whoever WAS her consultant on that purchase would have gotten the notification (or maybe she's no longer a consultant). So yes, it's very possible she didn't get notified.
Definitely call HO. I bet they would totally take care of it for her.
 

gailz2

Senior Member
Gold Member
Jun 1, 2007
2,026
10
I had a past host ask me about this the other night when I bumped into him at a ice cream stand. I totally missed that recall, and will have to check with HO now.
 
Jun 12, 2014
8
0
My old style ice cream scoop did the same thing! It was in the sink, and I put a stainless steel strainer in the sink to drain pasta. As soon as the boiling water hit, it exploded! It hit me in the torso, left a mark, and it really hurt! I like the new scoop much better!
 

DebPC

Legacy Member
Staff member
Apr 14, 2004
3,040
408
OMG! What if you had been leaning into the sink! Scarey! Thanks for sharing and I'm glad you're OK.
 
Jun 11, 2013
7
0
I have an old ice cream scoop that I am going to throw away tonight! I've had it for years and did not know about the recall either... luckily I also have one of the new ones.
 

babywings76

Legend Member
Gold Member
Jun 19, 2008
7,306
59
It wasn't all of the old ice cream scoops, it was just a certain time period of production of some that were recalled. Check with HO if the one you have is of the bad batch.
 

jpanzenhagen

Member
Gold Member
Feb 18, 2013
69
1
I'll give up my old ice cream scoop when they pry it from my cold dead fingers. ;-) Actually, since I know this was an issue, we never leave the scoop in the sink. It gets rinsed immediately and put in the dish drain.
 

pcgogetter

Member
Gold Member
Oct 26, 2005
235
0
OMG I am jsut now seeing this I have several left as I bought $500 worth when they stop selling them LOL I sell them quite often but down to just about a dozen left hmmm wonder what I should do with them now?
 
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