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Pampered Chef: Can't order #4372 Pink Bar Board and Knife @ show

  1. AprilM

    AprilM

    7
    0
    Please help...

    A guest at my show put the #4372 Pink Bar Board and Knife on my paper order form at my show (she saw it on the PC website). I put in PC+ and it flags it (I read on PC website It's online only order).

    I tried to see if I can order myself, to give to my customer, by attaching it to an soon to be submitted non-commision order via, personal, supply etc but can't.

    If I order it online myself as a customer, to give to my customer, it will eat into my commision a bit via $4.25 for shipping (If I don't want to pass the cost to my customer to meet her expectations of what she has already paid)

    I suppose my guest can order it online but seems like a bit of a hassle for her and would't she have to pay an additional $4.25 for shipping in addition to the $4.25 shipping she already paid at the show.


    I suppose if I want to keep my customer happy I should just order it online myself, to give to my customer, and eat the $4.25.


    I'm a bit miffed at PC for making this so hard.. Why doesn't PC allow these pink items to be included on the order forms for shows ??


    Please provide feedback to a possible solution I may have overlooked.



    Thanks


    Paul for April
     
    Oct 24, 2009
    #1
  2. wadesgirl

    wadesgirl Legend Member Gold Member

    11,440
    34
    I wouldn't eat the difference. Non-catalog items are only available to purchase online. Just like the outlet. I would call the customer and explain to her that you cannot attach it to a show. She can then choose to go online and buy it if she wants to.
     
    Oct 24, 2009
    #2
  3. Sheila

    Sheila Legend Member Gold Member

    5,425
    84
    I agree. If you set a precedence now for allowing that, you'll have to keep it up later. Just explain that only items from the current catalog that they were viewing at the show can be accepted on an order form for a show and that if they want anything from the outlet or the HWC items, that they have to do a separate order online and pay direct shipping fees (more than the $4.25) based on the dollar amount that they are spending. :(
     
    Oct 25, 2009
    #3
  4. Jules711

    Jules711 Veteran Member Silver Member

    1,942
    3
    If she lives near you, I would send out a quick email to your customers mentioning pink stuff & the outlet. Save on shipping (since the idea is that you'd put all of the orders together into one order). The key is that you shouldn't have to do a bunch of deliveries when you get the order though. I typically end up with enough orders to get the 11% s/h. I also tend to put in an order for myself at the same time...gotta love the outlet! Of course you could also let people know they can order from the regular catalog as well.
     
    Oct 25, 2009
    #4
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