Canceling an Online Order: How to Handle Changes in Consultant Shows

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Discussion Overview

This thread discusses the challenges faced by consultants and hosts when a show is canceled and how to handle customer orders placed under the canceled show. Participants share their experiences and suggestions regarding communication with consultants and the home office.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant describes a situation where a consultant canceled a show last minute due to a personal issue, leading to complications with customer orders.
  • Another participant suggests that the host or customer should contact the home office to cancel the order and potentially transfer it to a different consultant.
  • Several users mention the difficulty in canceling orders placed on a consultant's website and express frustration over the lack of options available for the host and guest.
  • One participant shares a personal experience of being able to view and manage web orders, indicating that some consultants may have the ability to adjust orders under certain circumstances.
  • Another participant emphasizes the importance of communication between the host and the consultant to ensure orders are not submitted incorrectly.

Areas of Agreement / Disagreement

Views differ on the best approach to handle the situation, with some participants advocating for direct communication with the consultant while others suggest contacting the home office. No clear consensus emerges on the most effective solution.

Contextual Notes

The discussion reflects personal experiences and opinions regarding the handling of orders in the context of canceled shows, highlighting the complexities involved in such situations.

Who May Find This Useful

Consultants and hosts facing similar challenges with canceled shows and customer orders may find the shared experiences and suggestions relevant.

Intrepid_Chef
Intrepid_Chef
Silver Member
Messages
5,144
My clustermate discovered a host who had a lot of problems with her consultant. This consultant canceled her show the night before via e-mail, claiming there was a death in her family. She canceled 2 other shows for the same family for the same reason!

Now she is switching the show to my friend. Only problem .. 1 customer placed an order on the other consultant's web site. The host gave my friend a code number of some kind. Is there any way the host or customer can cancel the order so it can be placed on the show that is actually happening? She really doesn't the other consultant to turn it in as an individual order, and the host doesn't want to contact the other consultant again if she can help it.
 
If she placed it on a personal website under the host's show, the consultant would actually have to submit the order in P3 and submit it. It's a difficult situation because as you would really think the consultant wouldn't submit the order, you never know. I would really call HO about this.
 
  • Thread starter
  • #3
That's what I suggested she do ...
 
Di_Can_Cook said:
That's what I suggested she do ...
Click to expand...

There really is nothing much she can do. It's in the consultants hands now, there is really nothing unless she submits it.
 
Have the guest (or host) call home office and tell them the show was cancelled therefore the order needs to be cancelled. They can also ask if it can be transferred to a different consultant but I think it'll be more easily resolved if they just cancel it and start over.
 
As much as she might not want to contact the consultant again, the host should really contact the consultant, make sure the show is cancelled and make sure that any orders are not submitted since it didn't total a show anyway.

Wouldn't the consultant have to get permission to charge the extra S&H since it would be placed as an individual order now and not part of a show?
 
I built a bogus show and placed a bogus order on the show. I can't find ANY way for the guest or the host to cancel the order on the consultant's web page. :rolleyes:

I'd say if the consultant has no problem with making up stories, that the host & guest shouldn't either!!! Have the guest contact the consultant through the link on her web page and say that some major repair just came up on his house or car & that due to current financial problems, he's forced to cancel his order. Of course, I'd follow up with the home office too ... just to be on the safe side. But at least that way he's notified the consultant not to add his order to another show AND he didn't have to argue with her as to why he's canceling his order or why the host is changing consultants. ;)
 
kam said:
As much as she might not want to contact the consultant again, the host should really contact the consultant, make sure the show is cancelled and make sure that any orders are not submitted since it didn't total a show anyway.

Wouldn't the consultant have to get permission to charge the extra S&H since it would be placed as an individual order now and not part of a show?
Click to expand...

She could add it to a different show. BUT if she's responsible, she would call the guest and ask if she still wants the products since her friend didn't do the show. I would never assume anything but some consultants might think "well, she ordered it so she must want it and I'll help her out but putting the order on this other show". It's best to be safe and ask the guest what they want to do.

In this case, if I were the guest, I would call the consultant and tell her I want to cancel the order because I was wanting to help my friend with her show. That's all she needs to say.
 
  • Thread starter
  • #9
Thanks. I'll pass on all this great advice to my friend ...

I have been able to view web orders and place them on another show when the host from whom they ordered flaked out on me. I can view their credit card info and everything. I simply copied and pasted. Just today, I made a change on a customer's behalf and entered the sale price for her medium stone with handles. P3 let me copy the order, remove the item, add the lower priced item number and change the amount charged to her card.
 

Frequently Asked Questions

What is the process for canceling an online order with Pampered Chef?

To cancel an online order with Pampered Chef, you need to contact the consultant who facilitated your order as soon as possible. They can assist you in processing the cancellation before the order is shipped. If the order has already been shipped, you may need to follow the return process instead.

Can I cancel my order if it was placed during a consultant's show?

Yes, you can cancel your order placed during a consultant's show. It is best to reach out to the consultant directly to discuss your cancellation options. They will guide you through the necessary steps based on the status of your order.

What happens if I want to change my order after it has been placed?

If you wish to change your order after it has been placed, you should contact your consultant immediately. Depending on the status of your order, they may be able to modify it before it is processed. If the order has already been shipped, you will need to follow the return process for any unwanted items.

Is there a time limit for canceling an order?

While there is no specific time limit for canceling an order, it is recommended to do so as soon as possible. Once the order has been processed and shipped, cancellation may not be possible, and you will need to initiate a return instead.

What should I do if I can't reach my consultant to cancel my order?

If you are unable to reach your consultant to cancel your order, you can contact Pampered Chef's customer service for assistance. They can provide guidance on how to proceed with your cancellation or return, depending on the status of your order.

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