Boosting Sales: My Success with Customer Care Calls for My DS Business

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SUMMARY

This discussion highlights the importance of proactive customer care calls in direct sales (DS) businesses. The author, Meshelle, shares her experience of overcoming reluctance to make calls, driven by a desire to provide superior customer service compared to a fellow consultant. Although she has not secured immediate sales, her commitment to customer engagement has positioned her as a reliable consultant, potentially leading to long-term customer relationships. Meshelle emphasizes the value of stepping out of comfort zones to enhance customer interactions.

PREREQUISITES
  • Understanding of direct sales (DS) business models
  • Basic communication skills for customer engagement
  • Knowledge of customer relationship management (CRM) principles
  • Familiarity with sales techniques and follow-up strategies
NEXT STEPS
  • Research effective customer follow-up techniques in direct sales
  • Learn about CRM tools to manage customer interactions
  • Explore strategies for overcoming reluctance in sales calls
  • Study the impact of customer service on long-term sales success
USEFUL FOR

This discussion is beneficial for direct sales consultants, customer service representatives, and entrepreneurs seeking to improve customer engagement and retention strategies.

princessmeshelle
princessmeshelle
Messages
385
i am patting myself on the back. i DID NOT want to make those CC Calls for the booth i just did over the weekend. i hate calling ppl i think are uninterested. But i did it anyway:D. i got to thinking how a "friend" of mine is another DS consultant and how she treats me, never calling, never contacting me unless she is trying to fill a "quota" or meet her sales... it lite a fire under my hinie to call those ppl and see what i could offer them. not if, what. i haven't got an actual order or show out of it yet, but i'm not gonna let that get me down. i'm not sure but i think i just got a customer for life though. her consultant blew her off when she told her she needed to return something, so i may not be getting a sale today, but when she need something, i'm here and she has all my contact info.:D

i still have more calls to make but i wanted to take a time out and pat myself on the back.
 
Meshelle, way to go, you have the right attitude. I determined when I started my business to give the best customer service I could, because they can always find another consultant. I want to be the one they come to, not flee from!!!!
 
Good for you for stepping out of your comfort zone and making those calls! It can be tough to reach out to people who may not be interested, but it sounds like you have a great attitude and are willing to help them out even if they don't make a purchase right away. It's unfortunate that your "friend" treats you that way, but it's great that you are able to use it as motivation to be a better consultant for your own customers. Keep up the good work and I hope you continue to have success in your business!
 

Frequently Asked Questions

What are customer care calls and why are they important for my direct sales business?

Customer care calls are follow-up calls made to customers after they have purchased products. They are important because they help build relationships, gather feedback, and encourage repeat business. By showing customers that you care about their experience, you can enhance customer loyalty and increase sales.

How do I effectively conduct customer care calls?

To conduct effective customer care calls, start by preparing a list of customers to contact. Be friendly and approachable, and ask open-ended questions about their experience with the product. Listen actively to their feedback and address any concerns they may have. Finally, thank them for their business and remind them of any upcoming promotions or new products.

What should I do if a customer has a complaint during a care call?

If a customer has a complaint, it's crucial to listen without interrupting and acknowledge their feelings. Apologize for any inconvenience they experienced and offer solutions or alternatives. Follow up with them after the call to ensure their issue has been resolved and to reinforce your commitment to customer satisfaction.

How can customer care calls lead to increased sales?

Customer care calls can lead to increased sales by fostering trust and loyalty. When customers feel valued and heard, they are more likely to make repeat purchases and recommend your business to others. Additionally, these calls provide an opportunity to inform customers about new products, promotions, or upcoming events, which can encourage additional sales.

How often should I make customer care calls?

The frequency of customer care calls can vary based on your business model and customer base. A good rule of thumb is to reach out within a week of purchase to check in and then follow up periodically, such as every few months, to maintain the relationship. Adjust your approach based on customer feedback and engagement levels.

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