Anyone Ever Want to Slap a Host?

[pcchris]

I sent out an email asking people if they were interested in HWC...I got a response fromone of my customers stating "I never received my products from so-n-so's show, can you help?" SO, I checked with the host, and she said "Oh yeas, I forgot to get this stuff to her. Whoops". DUH?!?!!? This show was back in February!!!! So, I am running it out to her tomorrow after I pick it up from the host. I almost can't believe this! I want to slap the host in the head tomorrow when I go pick up this order! Has this ever happened to anyone else? Holy cow! I don't know why this customer didn't contact me prior to today! I'm going to throw in some kind of freebie for her for her patience. Would you do that too?? ARGH!!!!!!!!

 

[Shawnna]

Why would she not ask the host for her products. My guests/hosts are always calling and saying "When will my products be here". Amazing.

 

[DebbieSAChef]

Yes free giftI would definitely throw in a small freebie and I am sure she would appreciate it. I think you should also stress the fact that you had no idea the host did not get her stuff to her yet.
I'm curious did you not do a follow up with calls to each customer about their products? I know that's not always possible because sometimes my outside order forms are not completely filled out with contact info.
I hope it turns out well. Hope she isn't too upset about the whole thing. FEBRUARY!!?? That's crazy! Yes I have wanted to slap hosts too, but fortunately for them I am a Chrsitian!! LOL

Debbie

 

[pcchris]

Why would she not ask the host for her products. My guests/hosts are always calling and saying "When will my products be here". Amazing.

Ya think? I would be calling if it were my stuff!! Unbelievable.

 

[pcchris]

Debbie - I did call her, twice, but she was not home. I did leave a message, but apparently she never got it...and I guess because I didn't hear from her, I figured everything was okay...and I dropped the ball by not calling her until I spoke to her. So, hmmmm...I guess this is partially my fault too. Maybe I should slap myself in the head too!!! LOL!!!!!!!!!

 

[DebbieSAChef]

No

Debbie - I did call her, twice, but she was not home. I did leave a message, but apparently she never got it...and I guess because I didn't hear from her, I figured everything was okay...and I dropped the ball by not calling her until I spoke to her. So, hmmmm...I guess this is partially my fault too. Maybe I should slap myself in the head too!!! LOL!!!!!!!!!

No it's not your fault. WE can only do so much. We try to follow up, we leave messages but if no one calls us back we aren't mind readers, for goodness sake. How are we to know? I would have called that host day and night to get my stuff. Just curious how big was the order? What was it she ordered?

Debbie

 

[pcchris]

No it's not your fault. WE can only do so much. We try to follow up, we leave messages but if no one calls us back we aren't mind readers, for goodness sake. How are we to know? I would have called that host day and night to get my stuff. Just curious how big was the order? What was it she ordered?

Debbie

It wasn't a huge order, just some of the scrapers, but still! That's a LOOONG time to wait! I just feel really bad! I hope that this customer will show some interest in the HWC products, but if not, I totally get why she wouldn't! I guess I'm ticked because it makes ME look bad, and that's not right. Oh well...have to kill her with kindness. (and I'm sure a freebie will help too!! HA!)

 

[tlennhoff]

I'm one of those hosts. Did a show that was booked off another show, asked that host if she wanted the hostess special, she did, we thought we'd be seeing each other so instead of shipping it to her I shipped it to me, then we did not get see each other for some 4 months... as I was cleaning for passover I found her stuff. Luckily she was good about it, I threw in a few small freebies, and she wants to do an HWC show if we ever hook up on the phone.

 

[Kitchen2u]

YOU can eliminate this problem & get MORE back"Out of the Box" calls can eliminate this problem. I tell the host "Suzy, make sure you deliver these orders by _____ (give her a date) ~ becuase I'm going to call everyone to make sure they've gotten their prodcuts "out of the box" and start using them because of PC's awesome 30 day free ship warranty back to the company (you might need to explain this)."

When I let him/her know I'll be making these calls....they make sure the orders are delivered.

Accomplishes a few things...
~ get the orders delivered on a timely basis
~ gets my customers to USE the items (warranty issues within 30 days from ship date)
~ creates a solid trust relationship between the customer and I - he/she feels I care about their needs, etc...I do!
~ often I will get additional orders, bookings, referrals and even got 3 recruits by doing these calls

So are they worth it to me? You betcha!

HTH ~
Ginny

 

[DebbieSAChef]

Free gift is a great ideaThat is a long time and a nice little free gift would be kind and a good way to redeem your name.

What to do to host ---->


What to do to customer ------>

LOL Hope all goes well!!

Debbie

 

[raebates]

I'm tellin' ya, slappin' 'em in the head will get you in trouble. Kick 'em in the ankle!

 

[AJPratt]

I had a host who lived under a guest (same condo bldg) and it was a couple of months and she didn't get her order. The only way I found out was that I was doing follow up calls. After a week of trying the host, I think I did an order adjustment and just sent everything to her. I would have reordered and paid for the whole thing if I had to.

 

[StacieB]

I had that same thing happen to me and was so disappointed in both of them for not contacting me sooner. The lady that had not received her stuff told me that if I didnt get this resolved soon I was responsible for the money back to her. Ticked me off.