Wrong Address Shipped: Customer Service Nightmare!

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Discussion Overview

This thread discusses experiences related to shipping issues, specifically when orders are sent to the wrong address. Participants share their personal encounters with customer service and the challenges they faced in resolving these situations.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant describes receiving a call about a wrong address after an order was shipped, leading to a long wait for customer service.
  • Another participant mentions successfully rerouting a shipment by contacting FedEx with the tracking number, sharing a past experience involving a different issue.
  • One participant expresses frustration over a lengthy wait for a callback from customer service and the complications of verifying package delivery across states.
  • Another participant shares a positive outcome where an old address was still accessible through a friend of the host, allowing for retrieval of the shipment.
  • One participant recounts a mix-up with a street address that resulted in a significant loss of products, but noted that both FedEx and Pampered Chef provided good support in resolving the issue.

Areas of Agreement / Disagreement

Views differ among participants regarding the effectiveness of customer service and the ease of resolving shipping issues. Some share positive resolutions, while others express frustration with the process.

Contextual Notes

Participants share personal experiences that highlight the complexities of shipping logistics and customer service interactions within the context of Pampered Chef orders.

Who May Find This Useful

Consultants who encounter similar shipping issues or are interested in the experiences of others facing logistical challenges may find this discussion relevant.

letscook04
letscook04
Gold Member
Messages
2,280
Has anyone had this happen to them? I just received a phone call from someone that gave me the wrong address. The order was shipped out last week and was already delivered. I called HO and there is almost a 2 hour wait!!!:eek:
 
Has it already shipped? If so, you can call FedEx and give them the tracking number and give them the correct address. I had to re-route an entire show before (due to a bad check from the host - but that's a different story for another thread!) and it took some time, but it got done.
 
  • Thread starter
  • #3
c00p said:
Has it already shipped? If so, you can call FedEx and give them the tracking number and give them the correct address. I had to re-route an entire show before (due to a bad check from the host - but that's a different story for another thread!) and it took some time, but it got done.
Click to expand...


Yes, it has been shipped!!!
 
  • Thread starter
  • #4
I can't believe that it took 2 hours for HO to call me back.:grumpy:
Customer svc told me that I have to find out if they received the package. Ok, I live in NY & the package was shipped to OH?!?!? If not I then have to call HO back for a supervisor to handle!!!!:cry:
 
That REALLY Sux! I hope everything works out ok.....:(
 
Yes, been there, done that! Luckily for me, the address was an old address and one of the hosts friends lives there now. So, she called her and went and picked up the boxes. Good luck on your situation.
 
wow, good luck. let us know how it turns o ut.
 
I had it happen...mixed up the numbers in the street address and it never arrived. I called fed ex and they said they delivered it. It was completely my fault, but I looked out because the number I put in didn't exist on the street and fedex never called the host when they couldn't find the number. Someone received close to $900 worth of products for free. PC and FedEx were both great. FedEx replaced everything and PC had one order that someone needed asap overnighted. My host did end up receiving everything twice which we then had to send back (which was difficult). Good luck, I know it was a nightmare for me, but it all turned out okay in the end :)
 
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