What Should I Do About My Botched Catalogue Order?

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Discussion Overview

This thread centers around a participant's experience with a significant error in their catalogue order from the home office, specifically receiving the wrong language version. Participants share their personal experiences, frustrations, and suggestions regarding similar issues with catalogue orders and communication with the home office.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant expresses anxiety over receiving 400 Spanish catalogues instead of English, especially with a fundraiser approaching.
  • Another participant suggests checking the order details and being firm with customer service representatives if issues arise.
  • Several users mention confusion over catalogue language codes, with one noting a personal mistake in ordering Spanish catalogues.
  • One participant shares their experience of receiving the wrong catalogues and highlights the importance of clear communication with the home office.
  • Another participant reflects on the human aspect of the home office, acknowledging that mistakes can happen.
  • Some participants discuss the value of support from uplines and local consultants in resolving order issues.
  • One participant notes the community aspect of the forum, emphasizing the importance of mutual support and understanding among consultants.
  • Several participants express frustration with long wait times on hold when trying to reach customer service.

Areas of Agreement / Disagreement

Views differ on the effectiveness of the home office's customer service and the handling of order mistakes. While some participants express frustration, others highlight positive experiences and the importance of persistence in resolving issues.

Contextual Notes

The discussion reflects a shared experience among consultants regarding catalogue orders and the challenges faced when errors occur. Participants emphasize the emotional impact of these situations, particularly in relation to upcoming events.

Who May Find This Useful

Consultants who have experienced similar issues with catalogue orders or those seeking support from the community may find this discussion relevant.

Pamperedpartylady
Pamperedpartylady
Messages
23
Well...here it is...H.O. messed up with my cataolgue order...I am SO nERVOUS!!! I have a fundraiser coming up next week and I was so excited to get my order delivered today...I figured that would give me lots of time to get everything together...but when I opened the boxes, I was SHOCKED to find 400 of the WRONG CATALOGUE...They are all in SPANISH!!! I am FREAKING!!!!! Any suggestions??? I have been (and still) holding on the phone for someone to answer my call...I have been holding for almost an hour and a half! :eek:
 
Did you check on PP or P3 to make sure you ordered the right one? If so, be very firm with the person who answers the phone. If they don't give you the answer you want - which is that they will get 400 English catalogs out to you by a certain date - then ask for a supervisor. Also, they should pay to send back the Spanish ones...providing you ordered them correctly. Not saying that you screwed up, but it has been known to happen to people....Good Luck!
 
I agree that it gets confusing. It took me a while to realize the SP in front of the product meant Spanish. That train left the station before I had my ticket in my hand
 
  • Thread starter
  • #4
I double checked my PP order to see if I did order the correct ones, and Yup...I did...(I wouldn't put it past myself to do something stupid like that...Then, I checked my print out...nope...I definitely ordered English). I am still holding...at least I am not "seeing red" right now, just freaking out that this will never come together in time...and costing me a whole lot more money...YIKES
 
I ordered a set of Season's Bests and received the Spanish version. Well, my fault! Looking at PP, I DID order the Spanish! DUH!:eek: They will not take them back (I did not even try to ask) - it is clearly spelled out that supply orders are not returnable.

That being said, even if you DID order the wrong ones, TRY to get them to exchange them. If you explain nicely that you truely thought you were ordering English catalogs and point out that you are not a bi-lingual consultant you just may find a soft spot in the heart of the operator and get them to do the exchange. If the operator won't hear of it either call back and talk to someone different or ask for a supervisor. Someone hopefully will give you a break this one time! - but don't let it happen again. :rolleyes:
 
Pamperedpartylady said:
I double checked my PP order to see if I did order the correct ones, and Yup...I did...(I wouldn't put it past myself to do something stupid like that...Then, I checked my print out...nope...I definitely ordered English). I am still holding...at least I am not "seeing red" right now, just freaking out that this will never come together in time...and costing me a whole lot more money...YIKES
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Great! There won't be any trouble with the exchange then! Hope you get them in time!!
 
looks like our ever faithful can do no wrong home office can do some wrong, huh? i hope that when i get stateside, i dont have half the problems with home office that i hear about now. good golly.
 
momof2_pc4u said:
looks like our ever faithful can do no wrong home office can do some wrong, huh? i hope that when i get stateside, i dont have half the problems with home office that i hear about now. good golly.
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There are over 60,000 consultants in the US and about 1,000 co-workers in the home office. I think they do an awesome job! They are human just like us and we all make mistakes. The amount of problems we talk about here are minute when compared to all the orders that are delivered perfectly every day!
 
I would make sure that you get them to send them to you in time because you did order them in time to get them and work on them (stickers and stuffing) for the fundraiser. Another idea would be to talk to your upline to see if they can send out a local email to see if you could borrow some until your order does arrive. It is amazing what can happen if each local consultant can give up one or two packs for a few days! And you might want to get your upline involved in the exchange if it gets difficult.Make sure you get the names of EVERYONE you talk to!!!
 
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  • #10
It's weird...this is the 1st time I ever experience such a BIG mistake...I mean...400 CATALOGS...I have been ordering for 2 years and I never...other than the missing items from some of the shows I submit...who packages these things anyway????
 
momof2_pc4u said:
looks like our ever faithful can do no wrong home office can do some wrong, huh? i hope that when i get stateside, i dont have half the problems with home office that i hear about now. good golly.
Click to expand...

Don't let it discourage you. Usually when something frustrates one of us (me included), the post is really just to blow off some steam. HO may have made mistakes, but when they say they will fix it, they do follow through.
 
  • Thread starter
  • #12
I guess that's why this is the first place I turn to vent...no one else could possibly understand and we tend to make eachother feel better...rather than attacking eachother...It is important for us to give eachother the benefit of the doubt and support eachother's efforts.
 
momof2_pc4u said:
looks like our ever faithful can do no wrong home office can do some wrong, huh? i hope that when i get stateside, i dont have half the problems with home office that i hear about now. good golly.
Click to expand...

Only a few of us have had sticky problems and they were usually resolved with some help from the upline. That is one reason you HAVE an upline! Also, you have to realize that we learn from these situations and are trying to give help to someone so they don't have to make the same mistakes we have made.

One of my downline borrowed my Trifle Bowl and brought it back with the stand chipped. She felt SO bad, but since it was still under warranty, I wasn't worried. I did an adjustment and they wanted me to send it back and they would send another one when they received it. I emailed back and said, uh...not gonna happen. First, I am making the cover trifle at all my shows this month and I would think that HO would want me to have the product in order to use and show and SELL it! And secondly, I wasn't paying to send in the whole thing when the base was the problem. She said it was against policy to send it out (even though I said they had before) and that I could just send back the base. So, it could be that they changed policy on the Trifle Bowl because of all the shipping problems earlier this year, I dunno. However, since I knew to ask for her to forward this to a supervisor, I was able to get an acceptable answer.

HTH
 
Pamperedpartylady said:
I guess that's why this is the first place I turn to vent...no one else could possibly understand and we tend to make eachother feel better...rather than attacking eachother...It is important for us to give eachother the benefit of the doubt and support eachother's efforts.
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That's what we are here for!

If I vent to dh he gets all negative about the whole business but if I vent here or with other consultants THEY understand it's just a pebble in the road!


Relax! It'll work out. They should express the catalogs to you once you explain it all and they check the records. If you don't get them as soon as you need them I would take the advise of asking local directors to help you find catalogs to borrow until yours come. They'll help you!
 
Plus, the cool thing about venting here is that there are other ideas. In the past, from what I have heard, is that ideas would get stagnant in local clusters. Now that we have a virtual world-wide cluster, new ideas are spread so fast and evolve even faster!
 
  • Thread starter
  • #16
Hey...quick question...I am still on hold...what time is H.O. open until?
 
I have no idea! I think they will answer if you are still on hold. However, if you call after a certain time, you won't get put in the que.
 
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  • #18
k...thanks...I'll keep holding
 
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  • #19
I'm getting soooooo sleepy as I wait for someone...anyone to answer my call...my arm is falling asleep...
 
Did they not give you the option of getting a call back? I use my cell for business, so I always choose the call back option...don't want to waste minutes on musak!
 
Pamperedpartylady said:
I'm getting soooooo sleepy as I wait for someone...anyone to answer my call...my arm is falling asleep...
Click to expand...

I think they are open until 11pm CST
 
  • Thread starter
  • #22
gggrrreeeaattt...I am EST...I am still in the "running" for a real person...
 
Last year I ordered catalogs and mistakenly took the SP to mean spring. When they arrived they were spanish:eek: I called immediately and they sent UPS to pick up the wrong ones and sent me out the correct ones. I was really surprised that they did this and super grateful.
 
  • Thread starter
  • #24
WHOOOO HOOOOOO!!!!!! I just got through, and for those of you keeping tabs on me...HARRIET at the H.O. ROCKS!!!! She was able to get me an exchange for my spanish catalogs!!!!!! I feel such a sense of relief!!! THanks you guys for your support and talking me through this! (2 hours on hold PAYS OFF!) YIPPIE!!!! Who could possibly sleep now??? I am psyched!
 
So what are the particulars? Will they have FedEx pick up the others for free? How long will it take for them to send out the correct ones?

I'm so glad for you that they helped you. HO is wonderful!
 
Send a note to HO with Harriet's name, thanking them for great service. They get bonus points for good feedback. :)
 

Frequently Asked Questions

What should I do first if I realize my catalogue order is incorrect?

If you notice that your catalogue order is incorrect, the first step is to review your order confirmation to identify the discrepancies. Check the items, quantities, and prices listed. Once you have confirmed the errors, contact your Pampered Chef consultant or customer service as soon as possible to report the issue.

Can I change my order after it has been submitted?

In most cases, you can change your order if it has not yet been processed or shipped. Reach out to your consultant or customer service immediately to request changes. Be sure to have your order details handy to expedite the process.

What if I received the wrong items in my order?

If you received the wrong items, contact your consultant or Pampered Chef customer service right away. They will guide you through the return process and ensure you receive the correct items. Keep all packaging and receipts until the issue is resolved.

Will I be charged for returning incorrect items?

Typically, you will not be charged for returning incorrect items if the mistake was on Pampered Chef's end. However, it’s best to confirm this with your consultant or customer service for specific return policies related to your order.

How long does it take to resolve a botched catalogue order?

The resolution time for a botched catalogue order can vary depending on the nature of the issue and the responsiveness of customer service. Generally, you can expect to receive a resolution within a few days to a couple of weeks. Stay in contact with your consultant for updates on your order status.

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