Why Would My Supply Order Be on "Hold"?

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Discussion Overview

This thread discusses experiences related to supply orders being placed on hold, specifically focusing on a participant's inquiry about their own order status and potential reasons for the hold.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant shares their experience of having a supply order on hold, questioning the reason behind it.
  • Another participant mentions that a hold could be due to payment processing issues and suggests contacting the home office (HO) for clarification.
  • Several participants discuss specific items ordered, with one noting they needed the knives for a host's gift.
  • One participant speculates that ordering multiple dipping oils or spreaders might trigger a hold, based on their own past experience.
  • Another participant confirms that they had a similar issue due to ordering two dipping oils, indicating a limit on such items.
  • One participant recalls being informed by HO that only one spreader can be ordered at the supply order price.

Areas of Agreement / Disagreement

Views differ on the exact reason for the hold, with several participants suggesting that ordering multiple items may be the cause, but no clear consensus emerges on which specific item is responsible.

Contextual Notes

Participants are sharing personal experiences related to supply orders and the limitations they encountered regarding specific products.

Who May Find This Useful

Consultants who have experienced similar issues with supply orders or are curious about the ordering process may find this discussion relevant.

S
shelly.nurse
Messages
262
I placed a show order and a supply order (for my next show, several of the rubs, etc). Well, the show order says "released for picking", but the supply order says "hold".

Has this ever happened to anyone else before? What does it mean?
 
I don't remember it ever happening. It could mean that they're having trouble processing your payment. If you're concerned, give the HO a call.
 
  • Thread starter
  • #3
by the way, this is what I ordered, does anyone see anything wrong with it:

1 quick cut paring knifes (pack of 6)
1 barbeque rub
2 small spreader
2 parmesan-garlic dipping oil
1 tool turn about tote
1 crushed peppercorn and garlic rub
2 season's best s/s 07
1 RUFTH trivet
1 chipotle rub
2 real food real fast postcard invitations

I need the knives, because my last host wanted to gift one to each person who ordered (she is paying me for them), that already has a SB book.

Is it because I ordered 2 of the dipping oil seasonings or spreaders? If so, why didn't P3 flag it when I was ordering? I figured that since it didn't flag it, it would be okay.
 
shelly.nurse said:
by the way, this is what I ordered, does anyone see anything wrong with it:

1 quick cut paring knifes (pack of 6)
1 barbeque rub
2 small spreader
2 parmesan-garlic dipping oil
1 tool turn about tote
1 crushed peppercorn and garlic rub
2 season's best s/s 07
1 RUFTH trivet
1 chipotle rub
2 real food real fast postcard invitations

I need the knives, because my last host wanted to gift one to each person who ordered (she is paying me for them), that already has a SB book.

Is it because I ordered 2 of the dipping oil seasonings or spreaders? If so, why didn't P3 flag it when I was ordering? I figured that since it didn't flag it, it would be okay.
Click to expand...

It might be because of the oil, I think we can only order one of each...I'm not sure, but give HO a call & see...HTH
 
Last edited:
Probably the spreaders. The non-seasoning products are on supply order so that we have the tools to demo the theme show recipes. Those products are limit one at the supply order price.
 
I had an order on hold a few weeks ago and it is because you ordered 2 of the dipping oils. You are only allowed to order one per mo. This is the mistake I made and you need to call them to rectify it.
 
I think it is because of the 2 small spreaders. I did the same thing 3 months ago, and had it on hold - called HO and was told we can only order one.
 
  • Thread starter
  • #8
Thanks for your help, I will give them a call this afternoon, when I get off work
 

Frequently Asked Questions

Why would my supply order be on "Hold"?

Your supply order may be on hold due to various reasons, such as payment issues, missing information, or discrepancies in your account details. It's important to check your account status and ensure everything is up to date.

What should I do if my order is on hold?

If your order is on hold, first review your account for any notifications or messages. You may need to update your payment information or contact customer service for assistance in resolving the issue.

Can I still access my account if my order is on hold?

Yes, you can still access your account even if your order is on hold. However, you may have limited functionality until the hold is resolved. It's best to address the hold as soon as possible to avoid any disruptions.

How long will my order be on hold?

The duration of the hold on your order can vary depending on the reason for the hold. Typically, it will be resolved within a few business days once the necessary information is provided or issues are addressed.

Will I be notified when the hold is lifted?

Yes, you should receive a notification via email or through your account once the hold on your order has been lifted. It's a good practice to check your email and account regularly for updates.

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