Why are my website messages going to spam folders?

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Discussion Overview

The thread discusses issues related to website messages sent by Pampered Chef consultants ending up in customers' spam folders. Participants share their experiences and inquire about potential solutions to ensure better delivery of their emails.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant mentions that their "visit my website" notices went to spam folders, raising concerns about customer communication.
  • Another participant inquires about the timing between sending emails, suggesting that it may affect deliverability.
  • One user questions how to determine if emails ended up in spam folders.
  • A participant shares that their host experienced similar issues with web invites going to spam, discovered through personal contact.
  • One participant notes that emails sent from their website are marked as "unsafe" by certain email providers due to spoofing concerns.
  • Another participant expresses frustration over not receiving responses to emails sent from their website, indicating a lack of effectiveness.
  • One user reports that a significant portion of their emails do not reach recipients, impacting their business activities.
  • Several participants discuss the importance of email settings and filters on the recipient's end, affecting whether messages are marked as spam.
  • One participant mentions that their emails do not appear in spam folders, raising questions about where those emails go instead.
  • Another user suggests contacting their ISP for potential filtering issues that may be affecting email delivery.
  • Some participants inquire about setting up email groups in Gmail to facilitate sending messages to multiple recipients.

Areas of Agreement / Disagreement

Views differ on the effectiveness of email delivery methods and the impact of individual email settings. No clear consensus emerges regarding the best approach to avoid spam filters.

Contextual Notes

Participants share personal experiences with email communication and delivery challenges, highlighting the variability in how different email providers handle messages.

Who May Find This Useful

Consultants experiencing similar email delivery issues or those looking for insights into managing customer communications may find this discussion relevant.

R
RossDeb2
Gold Member
Messages
386
I just sent out my "visit my website" notice to all my customers with email addresses. The problem is that most of the notices went to their spam folders?? I only sent it to no more than 8 people at a time. Does anyone have any tips in dealing with this issue? I don't know if my customers will receive the notice. Is this an issue that always happens? This is really handy to have but if it always goes to the spam folder, I will need to find another way to contact my customers. Anyone have any answers:confused:
 
While you sent out to only 8 people at a time how much time did you have lapse in-between each sending?

I'm not sure if this normally happens or not. It may depend on whether the person has set up your email address as not span/added you to their address books.

I do all my contacts in Outlook. I set up groups of 10 people and send out to one group an hour until I've gone through my various groups. I like doing it this way as I have a copy of the email I sent and I can set it up to do read receipt.
 
How do you know if it went into their spam folders?
 
My first host said all her web invites went to spam folders - the personal contact is how she found out and she resent them so they could look for them.
 
Oh... I was hoping there was a way to check. Shucks.
 
I have noticed that EVERY message that is sent from the website is being marked as "unsafe" by hotmail/msn. (I emailed myself a couple of copies of recipes from CC). This bugged me so I did some research on why... because of the prevalence of spoofed messages (messages that look like they come from a legitimate site, but don't), anytime the send from is different than the actual sender they are now getting flagged (in this case it was PC.com sending the email but it "looked" like it came from me so it was flagged as a possible fraudulent message). I'm not sure how PC is going to get around this issue.

I have noticed that my hosts that reply to the emails sent from my PWS often have RE: SPAM <my subject line> so they are being marked as potential spam by their email systems, even though they are the ONLY recipient.

To help avoid this I send customer emails to myself first and then forward from within my personal email accounts. May have to start doing this with the host emails too.
 
Last edited:
You know, I've sent out a few e-mails from my web-site (mostly regarding the registry) and I've never gotten any type of response, I wondered if it even worked. This certainly explains everything. I think I'll use your suggestion Laura of sending it to myself and then forwarding. Thanks!
 
I am having the same problem. I would guess that at least 3/4 of my emails dont get to where I want them sent!!! That was a big reason I got the PWS. I am not sure how to take care of this. I have a wedding shower and registry going on right now. Twice I have sent emails to the bride but she never gets them. It's frustrating!!
 
Has anyone email HO about these issues??? They might have a resolution we dont know about. Does anyone know if you can set up groups in gmail to have it sent to the groups with about 5-8 people in each group?
 
It's also a matter of how the recipient has their email set up (or how their corporate structure does).

For instance my personal email that I've had for almost 10 years now (wow!) I have very strong spam filters -- you only get into my inbox if I have listed you as a "safe" sender or if you are in my address book. I do check my junk mailbox several times a day so that I can mark those messages I want as safe. (hotmail account)

My business email (msn account) doesn't have the same filters because I want to be able to get emails from my customers delivered to my blackberry (which doesn't get the junk emails).

When I worked in a corporate environment our tech dept set the junk filters. I was able to mark things as safe sometimes -- other times the firewall filtered the email so I didn't get the chance to (my friend has a problem with EVER getting anything from evite.com, she can go online and look but doesn't get the initial invite, nor does anyone else at her company)
 
I send myself emails from my own PWS and they don't even end up in my junk or spam folder. It's becoming a hassle! I don't know where they go!!
 
lisatx04 said:
I send myself emails from my own PWS and they don't even end up in my junk or spam folder. It's becoming a hassle! I don't know where they go!!
Click to expand...

Many ISPs have junk filters that we don't know about. So its possible your ISP is blocking the emails as junk. You could try contacting your ISP and talkign to the tech support dept.
 
amerrigan said:
Has anyone email HO about these issues??? They might have a resolution we dont know about. Does anyone know if you can set up groups in gmail to have it sent to the groups with about 5-8 people in each group?
Click to expand...

I don't have gmail but went into the help area and found a discussion where someone recommended:

The way I handled it is to put the name of the group in everyone in the
group's remark block. When you want to send a message enter the list
name in Mail Search. All names with the group name in the remarks
block will come up.
 
amerrigan said:
Has anyone email HO about these issues??? They might have a resolution we dont know about. Does anyone know if you can set up groups in gmail to have it sent to the groups with about 5-8 people in each group?
Click to expand...

Wow! Do you really only send that many at a time? How long does it take you?
I have 4 distribution lists set up in outlook with 60-70 in each.
When I had yahoo, I could only have about 30 in each and had to wait between each. It was very slow and time consuming, I can't imagine doing only 8 at a time. Is that the only way you can do it?
 

Frequently Asked Questions

Why are my website messages going to spam folders?

There are several reasons why messages from your website may end up in spam folders. Common issues include the use of spammy keywords, lack of proper authentication (like SPF and DKIM), or sending emails from a new domain that hasn't built a good reputation yet.

How can I prevent my messages from being marked as spam?

To prevent your messages from being marked as spam, ensure that you are using a reputable email service provider, avoid using excessive promotional language, and encourage recipients to add you to their contact list. Additionally, regularly clean your email list to remove inactive subscribers.

Does the content of my messages affect spam filtering?

Yes, the content of your messages plays a significant role in spam filtering. Avoid using all caps, excessive punctuation, and phrases commonly associated with spam. Instead, focus on creating clear, relevant, and engaging content that provides value to your recipients.

Can my email sending frequency affect spam placement?

Absolutely. Sending too many emails in a short period can trigger spam filters. It's important to establish a consistent sending schedule and avoid overwhelming your subscribers with frequent messages, which can lead to higher unsubscribe rates and spam complaints.

What should I do if my messages are still going to spam?

If your messages continue to go to spam, consider reaching out to your email service provider for assistance. They may provide insights into your sending practices and help you troubleshoot any issues. Additionally, ask your recipients to check their spam settings and whitelist your email address.

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