My order disappered!! So I emailed and got a phone call from them. Never did find out "where" my order went, but I had sent an email asking how to find out when my order will be shipped about 2 weeks ago. They are giving me my stuff at no charge! The lady didn't understand why, she said they noted I wasn't happy about something. I told her I never complained about anything but thanks anyway! She laughed! I thought that was great! Just what I needed since money has been tight!