Where Can You Find a Separate Lid for a Gen II Omelet Pan?

Click For Summary

Discussion Overview

The thread centers around a participant's experience with a complaint regarding the availability of a separate lid for the Gen II omelet pan. Various participants share their perspectives on the necessity of a lid for cooking omelets and discuss the characteristics of different cookware types.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant, identifying as a consultant, recounts a conversation with a woman who believes a lid is essential for cooking omelets, stating that it helps them puff up.
  • Another participant shares their experience, noting they never cover their omelets while cooking.
  • Several users mention that sauté pans typically do not come with lids, as their purpose is to cook food uncovered.
  • One participant suggests that the woman may be confusing the sauté pan with a skillet, which often comes with a lid.
  • Another participant points out that the customer’s perception of the cookware may differ from its intended use, leading to confusion about the need for a lid.
  • One participant mentions that the Gen II cookware set did not include a lid for the sauté pan, confirming that it was not sold separately.
  • Several users discuss the possibility that the lid in question might belong to another piece of cookware from the set, such as a saucepan or casserole.
  • One participant suggests a splatter screen as an alternative to a lid, although it may not fully satisfy the woman's needs.

Areas of Agreement / Disagreement

Views differ regarding the necessity of a lid for cooking omelets, with some participants asserting it is essential while others disagree. There is no clear consensus on the availability of a separate lid for the sauté pan.

Contextual Notes

The discussion reflects personal experiences and opinions about cookware usage and customer perceptions within the context of Pampered Chef products.

Who May Find This Useful

Consultants who encounter similar customer inquiries about cookware and those interested in understanding different perspectives on product usage may find this discussion relevant.

KimmyDarling
KimmyDarling
Messages
730
I met a woman this weekend who, as soon as she heard I'm a PC consultant (in a group of people, of course), said, "I have a complaint!"

She says that she has two Gen II omelet pans, but only one lid, so she can't cook two omelets at once, because you can't make an omelet without a lid. Her complaint is that "YOU don't SELL the lid separately."

First of all, I've personally never heard of covering an omelet. She said, "you HAVE to cover it. That's what makes it puff up." Whatever. I'll have to tell all of the chefs who have made "omelets to order" for me in fine restaurants, resorts, catered affairs, etc. that they're all doing it wrong! ;)

But what about said lid? Was there a lid that came in a set that covered the saute pan? If so, what are the chances of finding one for her?

Thanks for your help!
Kim
 
KimmyDarling said:
I met a woman this weekend who, as soon as she heard I'm a PC consultant (in a group of people, of course), said, "I have a complaint!"
Click to expand...


There's always ONE in the crowd. LOL

Sorry I cannot help you and I agree, I never cover my omelet.
 
Send her to the PC outlet and let her shop for the genII before they are gone!!

Sorry - thats not much help probably!!
 
Saute pans don't usually come with lids. Sauce pans and skillets do, because you need a lid to cover the food in those, but the purpose of a saute pan is to cook the food uncovered and "saute" it! :) (Imagine that, right?!) Here's the definition of "saute" if she doesn't believe you: http://www.thefreedictionary.com/sauteI'd challenge her to find a true saute pan with a lid in any store!! It sounds like she really wants a covered skillet.
 
  • Thread starter
  • #5
cathyskitchen said:
Saute pans don't usually come with lids. Sauce pans and skillets do, because you need a lid to cover the food in those, but the purpose of a saute pan is to cook the food uncovered and "saute" it! :) (Imagine that, right?!) Here's the definition of "saute" if she doesn't believe you: http://www.thefreedictionary.com/saute
Click to expand...

Yeah, I know- you're right. Unfortunately, this is one of those situations where the customer's perception is her reality. She doesn't think it's a saute pan. It's an omelet pan to her.
http://www.thehealthymom.com/wp-content/plugins/more-smilies/maidacollection/dunno.gif
 
KimmyDarling said:
Yeah, I know- you're right. Unfortunately, this is one of those situations where the customer's perception is her reality. She doesn't think it's a saute pan. It's an omelet pan to her.
http://www.thehealthymom.com/wp-content/plugins/more-smilies/maidacollection/dunno.gif
Click to expand...


Show her the catalog and the terms used to describe them. Show her other companies' catalogs (W-S, etc.) that have the same definition. Show her how our catalogs say to use the Saute pan to make omelets to perfection! Then sell her a skillet with a lid and tell her to have a nice day! :D
 
  • Thread starter
  • #7
cathyskitchen said:
Show her the catalog and the terms used to describe them. Show her other companies' catalogs (W-S, etc.) that have the same definition. Show her how our catalogs say to use the Saute pan to make omelets to perfection! Then sell her a skillet with a lid and tell her to have a nice day! :D
Click to expand...

Nah, that's not really the type of solution I'm looking for. Thanks for the suggestion, though!:)
 
Yeah, that's a little 'in your face' - I wasn't really serious. Just bugs me when people think they know our products better than we do. I don't know what you're going to be able to do about her. If she's not going to change her mind on what an "omelet pan" really is, the only thing you can do is tell her "sorry".
 
We never sold a lid for the saute pan. I checked my old catalogs - doesn't exist.
 
  • Thread starter
  • #10
cathyskitchen said:
We never sold a lid for the saute pan. I checked my old catalogs - doesn't exist.
Click to expand...

That's her complaint. It came in a set.
 
Gen II Cookware Set (from Spring/Summer 2005 catalog - they never changed this set much from what I can remember):Petite Covered Saucepan (1 1/2 Qt)
Small Covered Saucepan (2 Qt)
Casserole (4 Qt) with Lid
Large Skillet (10 inch) - Dutch oven lid fits Large Skillet, too.
Dutch Oven (6 Qt) with Lid
Stainless Steel Steamer insert fits in small saucepan and casseroleOpen Stock Gen II:
Family Skillet (12 in) - did not come with lid
Stir Fry Skillet (12 in) - did not come with lid
Skillet Lid (for use with Family Skillet or Stir Fry Skillet)
Square Griddle (10 1/2 in)
Small Saute Pan (no lid)HTH
 
http://img.photobucket.com/albums/v299/chattycathy35/GenIISmallSautePan.jpgSmall Saute Pan (from outlet)http://img.photobucket.com/albums/v299/chattycathy35/GenIICookware.jpgGen II Set (from outlet)
 
  • Thread starter
  • #13
Yeah, what I've been guessing is that it's the lid for one of the saucepans or the 4 Qt casserole.
 
She's got to be talking about a lid for something other than the saute pan. The Gen II had rounded bottoms, so they all looked very similar (instead of the squared edges on our skillets and the flared rims on the saute pans in the Exec. and Prof. lines).
 
  • Thread starter
  • #15
cathyskitchen said:
She's got to be talking about a lid for something other than the saute pan. The Gen II had rounded bottoms, so they all looked very similar (instead of the squared edges on our skillets and the flared rims on the saute pans in the Exec. and Prof. lines).
Click to expand...

Yes, I knew it wasn't for the pan, specifically, but something in a set that fit it.
 
I know it's not a lid (and it'll probably tick her off that you even suggest a non-lid), but how about the splatter screen? It would hold in some heat, and would be better than nothing.
 
  • Thread starter
  • #17
chefann said:
I know it's not a lid (and it'll probably tick her off that you even suggest a non-lid), but how about the splatter screen? It would hold in some heat, and would be better than nothing.
Click to expand...

Interesting idea, Ann. Thanks for your suggestion. :balloon:
 
I would explain that it was a lid to the 4 qt stockpot in her set (if that's the right one) and you are impressed that she thought to use it with a saute pan! Then mention that some pieces of Gen II are available on the outlet (the only separate lid is 12" though). Mention that the same set (I think?) is available for $117 if she has a gift to buy, she could give the rest as a gift and keep the lid she need? I've had people that are like that and I am very nice and try to help. Many times, they actually are my biggest orders!
 
  • Thread starter
  • #19
Thanks, Jules. That sounds very close to my plan. I appreciate your feedback!
 
So if she can't get it from PC, try sending her to this site and maybe this lid will fill her need...http://buyitnow64.stores.yahoo.net/prsihabeslco.html

Who knows, maybe it will work for her. Then she can make fluffy omelets to her hearts content. Whatever floats her boat.
 

Frequently Asked Questions

Where can I purchase a separate lid for my Gen II Omelet Pan?

You can purchase a separate lid for your Gen II Omelet Pan directly from the Pampered Chef website or through an independent Pampered Chef consultant. Additionally, you may find replacement lids on online marketplaces such as Amazon or eBay.

Is there a specific part number for the Gen II Omelet Pan lid?

Yes, the specific part number for the Gen II Omelet Pan lid can typically be found in the product manual or on the Pampered Chef website. If you are unsure, contacting customer service can also provide you with the correct part number.

Can I find a lid for the Gen II Omelet Pan at local kitchenware stores?

While local kitchenware stores may carry Pampered Chef products, it is less common for them to have specific replacement parts like the lid for the Gen II Omelet Pan. It's best to check with the store directly or visit the Pampered Chef website for guaranteed availability.

What should I do if I can't find a lid for my Gen II Omelet Pan?

If you are unable to find a lid for your Gen II Omelet Pan, consider reaching out to Pampered Chef customer service for assistance. They may be able to help you locate a replacement or suggest alternative solutions.

Are there any alternatives to using a lid with the Gen II Omelet Pan?

If you cannot find a lid, you can use a large plate or another pan that fits over the top of the omelet pan as a temporary solution. However, be cautious with heat and ensure it is safe to use with your cooking methods.

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