What to Expect When Calling HO About a Cracked Deep Dish Baker

[MelB]

I placed an order on Wed. and when placing it I never rechecked the orders forms so since I made this mistake I left off a $16 order which in return made my host lost her $600 in sales so she only got $90 in free instead of $115 I still need to get the item I forgot to order for her show but I was wondering if HO will refund her the $25 or is this my responsibilty since it was my mistake I have to call tom. because someones lid to their Deep Dish baker is cracked but i was just checking to see if anyone else has done this and what I should expect HO to tell me. I am not sure why I didn't double check I am so mad at myself because I usually tell them "oh you only need $5 for next level" when finalizing their order I was having an off day when I placed it, I will never do this again I sure learned my lesson.

 

[rennea]

When a show is submitted it can't be changed!!! I wish I had some advice for you but it looks like you might have to eat the cost.

 

[PChefPEI]

You never know. Contact HO, they can be very understanding! I had placed an order and the guest had ordered the wrong item. When I contacted them, they sent out the item she wanted and sent a label to ship back the wrong one.

Don't beat yourself up over it too much....I think we've all done something like that at one time or other (I have, anyway....and more than once!!) Hopefully, you won't need to eat up the cost yourself....at least, it's a lesson learned!! Good luck! I'm keeping my fingers crossed for ya!

 

[SPVA]

Unfortunately, you will more than likely have to eat the cost. Back in Sept, I had been at the hospital all night (my man had a heart attack), as soon as I left the hospital I rushed to find a computer to get an order in before midnight deadline. In addition to rushing and not completely thinking straight, I submitted my host's order and left off cookware (60% off) grrrr!! HO said they were sorry but the only thing I could do was to purchase at my discount and eat the additional cost or submit another show and get the host special on it.

 

[AnaCash]

Hi there,I'm sorry to hear about the mistake you made with your order. It's important to always double check the order forms to avoid any errors like this. As for the missing $16 order, it is ultimately your responsibility to make sure all orders are entered correctly. However, I suggest reaching out to HO and explaining the situation. They may be able to help with a refund or credit for your host's lost sales.In regards to the cracked lid, definitely give HO a call tomorrow to see what they can do for you. They are usually very helpful in situations like this.I understand how frustrating it can be to make a mistake, but it's important to learn from it and move forward. I'm sure your host will appreciate your efforts in making things right. Best of luck to you and happy cooking!