I had a customer just call and tell me her brand new Quick Stir pitcher fell off the top of the fridge and a piece broke off. HO said they don't cover this. I know this isn't my fault, but this is a customer who I called yesterday and she said "no" to ever having a show. I'm trying to think of a solution that will give her a very positive opinion of me and PC. Maybe she'll change her mind about ever having a show. She just received this pitcher about 2 weeks ago. What would you do?