Urgent What Is the Proper Way to Do a Return

[cooknjess]

I have a customer that bought a large bar pan. It broke a chunk off of one of the sides. Not sure how?? I did a return adjustment on Consultant Corner. It said I had to print out the request and send it back to them with the product.

My question is do I pay for the return shipping or does the customer pay for that? Has any one done a return? and how do you properly take care of the situation?

Thanks!

 

[DebbieJ]

Usually the customer pays for it--at least that's the way I do it. I forward the adjustment info to the customer and instruct them to package it up and mail it back.

 

[cooknjess]

Ok thank you.