Making a Return: A Guide for Customers and Consultants

[2crazyboys]

I have a customer that bought something less than a year ago from another consultant and wants to return it. From what I understand, she has to pay for shipping and send it back and she will get credit for something else. Does anyone know how this works?

 

[ShanaSmith]

you can either call HO for her, or give her the number (1888 our chef) they will give you a reference number. Then you are correct she will need to send it in, and they will issue a credit.

 

[Admin Greg]

Yes, that is correct. If a customer wants to return an item that was purchased from another consultant, they will need to contact the original consultant to initiate the return process. The customer will need to pay for shipping to send the item back to the consultant, and once the item is received and inspected, the consultant will issue a credit to the customer's account. This credit can then be used towards a future purchase with the same consultant. It is important to note that each consultant may have their own return policy and process, so it is best to contact the original consultant for specific instructions.