I can't figure out when the solution center pays for the return shipping for a product. When I first got my consultant kit I broke my microplane adjustable grater right away by being stupid. I called and they send me a return shipping label, and send me the new grater right away (I hadn't even shipped the return one yet). Then I had a customer who only wrote down descriptions on her order, not item numbers, so I ordered the wrong thing for her. I called again and they sent me the right one (I told them it was my fault) and also the shipping label for return shipping. Then I had a customer who ordered the easy adjustable measuring cup and her husband accidentally put the top part in the bottom of the dishwasher and part of the rubber seal melted so it leaked (this was within the warranty period). I called and they didn't say anything about sending a return shipping label but they said they'd send the replacement directly to the customer. I haven't heard if she got it yet or not but it's not showing up in my adjustments status on CC even though I got the e-mail confirmation. The e-mail confirmation just said to return the product to the address. I'm assuming that means the customer (or I) have to pay shipping?