What should I do if I forgot the host special for a customer's order?

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Discussion Overview

This thread discusses a situation where a participant forgot to include a host special in a customer's order and the subsequent efforts to resolve the issue. Participants share their personal experiences and offer sympathy regarding the challenges faced in similar situations.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant expresses frustration after realizing they forgot to include the host special in an order, detailing the circumstances that led to the mistake.
  • Another participant suggests staying on hold with customer service to see if a resolution is possible, acknowledging that it may not yield results.
  • Several users mention their experiences of receiving sympathy rather than solutions in similar situations.
  • One participant shares a positive experience where they successfully resolved a similar issue with helpful customer service.
  • Another participant recounts assisting a fellow consultant by ensuring an extra host special was shipped in time, highlighting community support.

Areas of Agreement / Disagreement

Views differ on the likelihood of receiving help from customer service, with some participants sharing positive outcomes while others express skepticism about the process.

Contextual Notes

The discussion reflects personal experiences with order management and customer service interactions within the context of Pampered Chef consulting.

Who May Find This Useful

Consultants who have faced similar issues with order submissions or are interested in community experiences related to customer service challenges.

chefmelody
chefmelody
Messages
464
I can't believe I did this! I just submitted a show and realized 2 seconds after it had gone that I forgot to put in the host special for the customer. She'd even told me what she wanted. P3 reminded me of course, but I must have just skipped past it, thinking I'd already done it.

What happened was, I'd backed up data and then restored it over a newer version by accident. It erased that part of the order which I'd added later. :(

I've called HO and am on hold for 2 hours. I don't think there's anything they can do though. What should I doooooo? :(
 
I would stay on hold and see if there is anything they can do since it just happened. You may be out of luck, though. Never hurts to ask!!
 
No answers. Only sympathy.
 
I sure hope someone helps you get it. They may say you got prompted enough times when you were submitting but hopefully they won't and let you order it.
 
Good luck. Hate it when something like these things happen. I've had pretty good luck with HO when I messed up on stuff like this. May you get as helpful person at HO as I have.
 
Ditto with Tasha. I was lucky and got ahold of a very friendly customer service rep who fixed the problem for me. Hang in there. Let us know what you find out.
 
  • Thread starter
  • #7
Thanks to Gillian on here, I was able to get an extra host special shipped to my host. HO said the order hadn't gone in yet in their system, and the next day would be too late. Apparently so, since it shipped today!So thanks, Gillian, for saving my butt!
 
No prob Melody! I put the show in early this morning and will send you the tracking number for the box when I get it... I am glad to help out a fellow cheffer!
 
That is great news Melody.
 

Frequently Asked Questions

What should I do if I forgot the host special for a customer's order?

If you forgot the host special, first check the details of the order and the host's special offer. If the order hasn't been submitted yet, you can easily add the host special before finalizing the order. If it has been submitted, contact your customer to inform them and see if they would like to adjust their order to include the special.

Can I still apply the host special after the order has been placed?

How can I prevent forgetting the host special in the future?

What if the customer is unhappy about missing the host special?

Is there a way to communicate the host special to customers more effectively?

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