What should I do about an old, forgotten order from January?

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A user discovered an unfulfilled order from January, prompting them to reach out to the customer, who had won a shopping spree. While expressing regret over the oversight, they acknowledged that the customer had not yet paid, thus eliminating immediate financial implications. The discussion revealed a common issue among several users regarding unfulfilled orders and the challenge of maintaining organization. Many shared experiences of forgetting to follow up with customers or misplacing their contact information, leading to feelings of unprofessionalism. Solutions proposed included keeping better logs for orders and commitments, using reminders, and addressing envelopes during phone conversations to ensure timely mailing. Overall, the thread highlighted the importance of organization and communication in customer service, with participants supporting one another in overcoming these challenges.
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:blushing: I just found an order in a bag waiting for me to call the customer. Here's where I screwed up....it was from JANUARY!!! I luckily did have her number and called and left a message. What do I do to make this right? I feel really bad that she either didn't have my contact info or didn't remember the order or anything like that....help!
 
OMG! I totally understand! I still have a product here but DON'T have any of her information!! :eek: I mean, what do you do?

Anyone?
 
  • Thread starter
  • #3
Okay, a bit of a breath after researching some more. This is a lady I met at a booth in January and she won the $25 shopping spree. She wanted $50 more of products, so I ordered it for her on account. So, if she doesn't want it, no problem. She didn't pay for it yet, so I'll have more products to sell/use as incentives. Still, very unprofessional on my part in my opinion!
 
Um, yeah....I still have an order from May sitting in my car. It's for a preschool mom and she ordered after preschool ended, so I haven't seen her and have forgotten to bring it to her.
 
Alright, so we're in good company!!:p:p:o:o
 
Yup...still have 3 HWC orders needing to be picked up! You are not alone!
 
I have one that I just took out of my car, it's only about a month old, but still.
 
OMG!!! Thank you for your honesty!! I found a HWC order form from a booth I did. I had given away the product to a host, thinking it was an extra I just had around. I had to buy one off of the marketplace to replace it and now I'm too embarrassed to call the woman!
I keep telling myself, call in the morning, call in the morning, but it is sooo unprofessional. But so is not calling!
 
I promised a lady I met at a fair that I would give her a cherry pitter I had left, she gave me her information and I lost it. :( We're bad....

I would offere her the last two SB (collector's items), spin it. :)
 
We're "Pampered" not "Perfect".
 
  • Thread starter
  • #11
So, what do we do to fix it?
 
I'm in the same boat! I think I will remember things in my head but that is so not true!!! I have been trying to write things down as soon as I can after promising someone something or taking an order when I'm not at home (it's just a small order so I'll remember it, NOT!) That little pad that we received at NC (I think at the Exexcutive Banquet) has sure come in handy for stuff like that. We have so much that we are doing and these things just slip by us.
My big problem area is not getting stuff sent out in the mail. I have been addressing the envelope as I am talking with someone so that I can get off the phone and put whatever I told them I would mail right in the envelope. If I don't do it right when I said I would...it totally slips my mind til they call and say "I never received that...you were mailing me"!
 
chefruthie said:
I'm in the same boat! I think I will remember things in my head but that is so not true!!! I have been trying to write things down as soon as I can after promising someone something or taking an order when I'm not at home (it's just a small order so I'll remember it, NOT!) That little pad that we received at NC (I think at the Exexcutive Banquet) has sure come in handy for stuff like that. We have so much that we are doing and these things just slip by us.
My big problem area is not getting stuff sent out in the mail. I have been addressing the envelope as I am talking with someone so that I can get off the phone and put whatever I told them I would mail right in the envelope. If I don't do it right when I said I would...it totally slips my mind til they call and say "I never received that...you were mailing me"!
Click to expand...

Same problem here!! I was just going to say that I love that wallet size business card holder with pad thingy. I used it to write down things I HAD to do ASAP and it's working! :)
 
I bit the bullet and called my lady. She laughed, she had totally forgotten about ordering it. Alls well in the universe! LOL:party:
 
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  • #15
I called and left a message - so far no call back.
 
:confused:I have a customers products from April of 2007. I keep calling her to come pick them up and even let her know when I'm in her area but she never calles me back. What do I do with them??? I don't want to deal with them in my office anymore but I don't feel like I should deliver them to her, she doesn't live that close. I don't want to send it because I don't even know if she lives at the same address. It was at least $50 in products??? Who wouldn't want to come pick them up. Any suggestions?
 
Did she pay you for them?
 
thanks for all your posts! At the moment I don't have anything to share but I have felt like such a BAD CONSULTANT when I have had stuff hanging around too long... So knowing I am not alone makes feel better.
 
Yes, who wouldn't want thier products when they paid for them?
 
Ok, why do I have two lines in my signature? I can't figure it out. HELP...........
 
:party:I fixed it!!!
 
:cry:I just noticed my picture is finally showing up..........can you all see what I look like? GREAT, I have another problem to fix.
 
Okay, this is too wierd. My last name is Hankins and my middle name is...you guessed it...Denise!!! I even lived in MO (St. Louis area) for a year and a half. Wow, small world! Nice to meet you.
 
:mad:Wow, that is a small world. Do you get called Hawkins too????
 
  • Thread starter
  • #25
So, I finally figured it out. She won a gift certificate LAST DECEMBER and sort of made an order. The GC is expired now, and she never called me back, so the products went into my inventory.
 
  • Thread starter
  • #26
Oh, but it did make me create some logs. I now have a mailing log and one for adjustments so I can make sure to follow up with them and am not mailing out money.
 

Frequently Asked Questions

What should I do if I find an old order from January that I forgot to process?

If you have an old order from January that you forgot to process, the first step is to check the status of the order in your system. If it hasn't been processed yet, reach out to the customer to inform them about the delay and confirm if they still want the items. If they do, proceed with processing the order as soon as possible.

How can I communicate with the customer about the old order?

It's best to communicate with the customer via their preferred method, whether that's email, phone, or text. Be transparent about the situation, apologize for the oversight, and provide them with the details of the order. Make sure to reassure them that you are taking steps to resolve it promptly.

What if the customer no longer wants the items from the old order?

If the customer no longer wants the items, respect their decision. Offer them the option to cancel the order and discuss any potential alternatives or new products they might be interested in. It's important to maintain a positive relationship, even if the order is canceled.

Should I offer a discount or incentive for the inconvenience?

Offering a discount or some form of incentive can be a good way to apologize for the inconvenience caused by the delay. It shows that you value the customer's business and are willing to make amends. However, ensure that this is in line with your company's policies before proceeding.

How can I prevent this from happening in the future?

To prevent similar situations in the future, consider implementing a more organized order tracking system or setting reminders for follow-ups on outstanding orders. Regularly reviewing your orders can also help catch any that may have been overlooked. Additionally, maintaining clear communication with customers can help manage expectations and reduce the likelihood of forgotten orders.

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